Smith’s Food & Drug Centers

I stopped going to this store because of some employee have bad customer service. But I shopped again because of this deal for buy 5 save 5 $. Last week Bought diapers and baby wipes because of im expecting on October. It went well because i check iut with assistant manager I think. But today is frustrating. Came back again to buy another 5 baby wipes and ask for raincheck for pinesol. They said they dont give raincheck for buy5save5… :-(

I’m only giving this store 2 stars because of the 2 – 3 employees that are good. I usually go to the deli department. To get my families lunch needs taking care of. If you go past 7:30 PM, the Employees usually try to get out of helping you. They rolled their eyes and gave you excuses at why they are not being friendly and cooperative. I have been told on numerous occasions that the deli closes at 9:30 PM. And then the next week it close at 9 PM. It would change depending on the employee. This is infuriating, since I work at a grocery store. Customer service is a huge aspect of grocery stores. That’s how you keep your customers coming back. So now I drive 2 miles west of my house to the other Smith’s where the employees actually greet me and are happy to help me. If I were you I would go to the one on Hualapai and Charlston.

Went there to buy some roses and chocolates for my friends the Friday before Mothers Day, the manager was ringing me up, but also doing 20 million other things what was a 5 min check out turned into a 20. Had to bag my own stuff like what the hell!

I have shopped at Smith’s at Rancho & Charleston for over 30 years. Recently, I have had several occasions when the food purchased had passed their expiration dates by weeks or in one case 2+ months. My practice has been to check dates on everything. But, today was the FINAL STRAW. The cart that I grabbed was absolutely FILTHY. I took a picture and then talked to Chris, operations assistant manager. He told me that they would take cart out of service. But, it went right back in the mix and someone took it to shop with.
This store has continually gone down hill. Sadly, no other store is close but I guess a drive is in order. This store services Rancho Circle, Rancho BelAir, Rancho Nevada Estates and Scotch 80’s, some very prestigious neighborhoods. If corporate doesn’t do something, this store is a disgrace to their name.

I wish there was no star. I bought some lemon soft top cookies and it cracked my tooth as it had a small piece of gumdrop type of candy that was not melted down. I filed a claim and they basically said I am lying and have no proof. I am not trying to take advantage of them as I am not broke but they should pay $ 350 as I had to have my tooth pulled out. I have convinced my family and friends not to shop at Smith’s, Kroger and Ralph’s so they will lose a lot more money. I am a strong believer in Karma and it will come back and bite them in the butt one day. There is Wal-​Mart about 3 blocks away, which has much better prices anyway.
Update– I have not shopped at Smith’s since this happened and they have lost hundreds of dollars just from me and that satisfies me. I have convinced few others not to shop at Smith’s. They do not care about their customers.

Dirty carts, incompetent pharmacy and a lazy staff. I went in and got a full cart including a few items from the %90 off Easter sale items. They had not updated prices in their system and when I called them on it they said that there was nothing they could do rather than do a manual price check at the discount basket like 99 out of 100 other stores would do they just offered up nothing and lost my regular business.

I have been shopping here for some time because frankly it was better than the Bi Lo by my house. However, in the evenings there is only self checkout available. And an overwhelming stench of rotten meat when you go through the front door. I have now switched to a differ Smiths for peace of mind.

I visited this store for the first time due to its close proximity to my home. I did not expect great customer service or really anything different than a normal store.
Boy was I wrong!!!
Highlights of my experiences:
1. The diverse workforce — thank you!!!
2. The first time I visited the store I noticed (while walking in) a young Male employee bringing the carts inside. While walking out, he noticed a middle aged woman with a child pushing a cart of bagged groceries to her car. He immediately stopped what he was doing and asked if he could assist. It wasn’t like her basket was overflowing either. His kindness was immediately noticed and brightened my entire experience. This was in 2014 — that is his impact that I would remember it two years later!!!
3. Every time I visit I am greeted by a very nice security guard at the front door. He always knows who i am and greets me with a friendly smile.
4. While walking past the eggs and yogurt, I overheard a manager congratulating a fairly new male employee for a job well done with the morning work. It wasn’t a small act of gratitude either. Her expression was of overwhelming gratitude and encouragement. It brightened my entire experience. Other companies could learn a thing or two from her.
5. I cashed a moneygram for the first time here. It’s hard to explain what happened, but at the end of the day, the process was quick, easy and done with a smile unlike other stores I have visited.
I have so many examples. The entire staff is awesome and always exceeds my expectations.
Thank you!!!

This was by far the worst shopping experience EVER! Stopped by the deli for some deli meats and cheese. Which I do quite often. Today I placed my order with BERTHA she was by far the rudest piece of scum I have ever come across. Ask for my meats to be cut about a quarter of an inch. She asked what number I said I didn’t know that’s just how I usually order. Never had an issue or been asked that before. She cut them, showed me and they were fine. Then I heard her and her coworker talking. She was complaining because I didn’t order with a number. When the cowork ask who, she said the «cholo» right there. I am french Canadian, 50plus year old female dressed in my work uniform. To call me cholo or any other racist comment was completely out of line. Then the lady on the side me ask for .6 of a pound of meat. Her coworker was taking care of her and BERTHA said oh she shops at Walmart that’s how they order there. I turned and looked at the woman, she looked at me and shook her head. Yes I could has asked for a manager and believe me I thought of it. But putting the word out there is so much better. This place sucks and I will take my business and hopefully yours if you’re reading this elsewhere.

Typical crappy Krogers Smith’s…
This parking lot is a NIGHTMARE. I warned you.
The first time I entered the store is because my husband wanted bread and I called and they carry Dave’s Killer Bread in Good Seed and its a damn miracle. A few other times I entered was because I needed potatoes (yes they had organic) and then I wanted a pack of Simply Pure? something? vegan chkn patties my friend told me to try.
When you walk into this place it smells like rotting meat mixed with rotting shit.
I drive to Whole Foods Rain/​Lake when I want groceries. Or I drive to Fresh & Easy Chey/​Jones. This place is pathetic.
It’s very sad that this area can’t have a more quality grocery near Alta Loop, Rancho Circle, and Rancho Bel Air!!!
One star for having his fav bread (makes me hate bread more than I already do), and another star because the cashier said she «remembers me» because I only buy vegetables? and I have pretty hair… ok.
I guess once a month or so is not going to kill me.

I was having an intimate destination wedding in Vegas and I called the bakery department a month ahead of time to see if they would be able to make a small wedding cake for us a couple days before the wedding. The woman Kathy (manager) on the phone was wonderful she said that they could for sure accommodate my needs. She Gave me details on what to ask for when I got in. She provided both her name and a decorator’s name at the store to ask for when I arrived. Long story short and a $ 40 cab drive later, we get to Smithe’s and Kathy is there and now stating that she can’t help and doesn’t want to mess up our wedding cake. Waste of my time! Very unprofessional.

I had to come here because Sam’s club does not have chocolate cupcakes due to a recall this week. So I came here to get the chocolate cupcakes that I couldn’t get there. All of the cupcakes on display for sale had a ‘sell by’ date of yesterday?! What’s with that? I’m not very happy with their quality control in the bakery.

Among other reasons, I like coming to this store since they have a good produce section. I come here regularly to get baby arugula.
I also like the employees here. Everyone I come across is very interactive, knowledgeable, helpful, and pleasant. They practically ring up all of my groceries for me, they know all of the produce codes so I don’t have to look them up when I am checking out, and they always answer my questions about items and where they are at in the store.
I like coming here to shop in the morning, I am always able to find what I need, and a lot of the stuff I buy is always on sale.

Located behind my clinic and one of the less impressively stocked Smith’s in the area suffice it to say that like many of the grocery stores in less affluent areas one is best served to shop elsewhere if possible. Routinely dirty with rude employees and far too much clutter the vast majority of my visits to this location have largely been to the produce section and although variety is expectedly stripped to the essentials the bigger issue is that the vegetables simply aren’t as fresh as can be found elsewhere — the celery particularly anemic and several of the tomatoes bruised on more than a half-​dozen visits.

Another great shopping excursion at Smiths!
The deli has some great Mexican entrees and salads this week, check it out! I picked up some green enchiladas w/​carnitas already prepared, just need to heat up in the oven, yummy!
Great staff, so friendly and helpful. And a super clean store! Neighborhood favorite!

So went to Smiths yesterday, You want to feel threaten when you get lunchmeat at deli, come here.
Small gangster looking hispanic guy behind meat counter cares less about his job or customers. Will make you wait until he is finished doing labels on lunchmeat or what ever and not help you until he feels like it. Then say well what you do you want dude!
Told Manager, He looked like he cared less and said yea I will talk to them. Right.
Why do they hire folks that dont care about their job? Maybe the manager needs a new job.
I must say though the checkout clerks are great, need to put them behing the deli!
AVOID the Deli meats if the young skinny hispanic kid is there, you will feel insulted!
I will get his name and update, I was to upset and left store with no food.

This is your basic grocery store experience. If you’re looking for it, they’ve probably got it in one way or another. I was pleasantly surprised to see such a beautiful selection of produce. Everything was in tip-​top shape and looked great, there was an attendant in the produce section — sprucing things up to keep everything in order.
Sale items are clearly marked with large yellow signs and there are several areas throughout the store offering a 10 for $ 10 option. I was also happy to see a bountiful selection of wines located inside the store.
The best discovery of all is that my Kentucky Kroger savings card worked at the register, saving us $ 18 :)

This is a nice Smiths i use for all my grocery shopping, getting my Red box, and doing my banking a great one stop shop for all my needs.
I mostly love that the US Bank inside this Smith’s is open 7 days a Week! Late on Weekdays (Like 7 pm) and late afternoon on weekends (4−5pm?) There’s always some sort of charity or girl scouts or boy scouts or soccer club of some sort at the doors enticing us with their cookies or similar-​so beware! lol.
The Deli is pretty good, though I wish they had more hot dishes. The Cold section has a pretty good selection of quick sandwiches, dips, and party trays. I’ve tried the sushi as a late night fix on a couple of occasions, and it tasted just like I thought it would-​grocery store bought sushi.
Its got a pretty good beer and wine selection, but the hard alcohol section is a bit lacking and a bit overpriced for what it is-​but I guess you pay for convenience. The staff is always super helpful and doesn’t make you feel dumb if you need anything.
The Red Box is always busy on here, I wish they would install a second one, or a larger faster one, because it is always out of titles until late into the week.
There’s some good deals to be had in the 10 for $ 10 bins and if you keep an eye out some great clearance deals.
I enjoy coming to this Smith’s and the aisles are always clean.
Cheers!
~MikeB

Don’t do much grocery shopping but enjoy going in from time to time with my husband, I’m lucky that he loves to cook and usually picks up groceries as needed. Smiths always has deals, if you are looking to save, they have great 10 for $ 10 deals, so you can stock up or just pick up a few.
Not my usual place to shop, we usually do westside, but this was on the way and well, it’s fun to try someplace new. It seems a bit crowded, but still has the great stuff I see at other smiths. The neighborhood is not your safest, but the store is clean and well kept. Friendly staff and customer service.

Ahh what a place. Especially after a late night and you need to pick up something to the morning, well, drop by this place.
We made our monthly Vegas run and the entertainment is priceless. We ran into a couple of homeless people who said «Lets get the Good stuff» and of course, they rolled out with their bottles of joy juice. From there we went to get our own while doing some planking! We did planking on the shopping carts! Classic, but good times, especially when they called «customer services, aka security, over to the liquor section.
Service was great, parking is never an issue, and free entertainment is never at a loss.