Sugar Factory

Watch out for the gnats…
Sugar Factory you let me down for the LAST time. When I go to a restaurant with $ 24 food items, I expect to dine without gnats flying around me. Yuck!
I used to love the Sugar Factory at Paris, then they took away the secret dining room in the back with the fondue tables, and so I stopped going to that location, plus I hate the strip. I was sooooo excited when they opened the location at Town Square. I figured I would be there all of the time.
The first few times there were good/​I even remember a visit that was great! But the last two or three times have been gross.
I went with my cousin from out of town and her friends, the food was a half step above McDonalds, but I did not want to complain to her. Tonight when I went, I was terribly disappointed. The menu consisted of page after page of drinks, and then more pages of desserts and there was an afterthought food menu of a one sided 5.5″ x 8.5″ sheet of paper (laminated of course). The crepes that I loved are gone, the breakfast foods are gone, left were regular bar foods, salads, and over-​priced entrees.
The meal started off fine, my friend and I were seated at 6p (Wednesday night) and were one of two tables in the place. We got a booth, were talking for quite some time and then realized when we finally looked at the menu that the food was only that half sheet of, (well can you call that food? I guess) food.
We ordered salads because we really wanted crepes (our usual). And I ordered a personal pizza. I have no idea how long it took the salads to come out, because we were talking so much, but when they did, the greens were not completely fresh, but they were not completely wilted. As we were eating that, I smelled something that smelled like burned bread. I jokingly told my friend that I hoped it was not my pizza, and after the burn smell, my pizza took a while to come out… so I suspect it was the pizza.
The gnats gathered on the table while we were eating the salads, and we were swatting them away while we ate. GROSS. Then my pizza came out. I ended up pulling it closer so I could reach to swat the gnats away easier. The conversation consisted of us talking, swatting and saying, «Oh, there is another one!»
I finally got fed up and told the guy in the pink shirt, what ever his name was that there were gnats at the table and could he get rid of them? Instead of offering us a different table, he oh so kindly pointed couple out and swatted at them too. SERIOUSLY.
I asked for a box so I did not have to focus so hard on swatting the gnats away from my food. The waitress came and I told her about the gants and she said, «Oh» and put my boxes in the bag. While we were paying the bill, I saw several gnats land on the bag. I could not get out of there fast enough.
I will NEVER be back. If they offered me a free meal, I would not be back. Maybe if they gave me pre-​packaged candy, I would take it to go, but I would worry about whether or not gnats landed on any of the stuff out in the open.

I’ve been to Sugar Factory twice now and I think that if you’re coming here for breakfast, go for something sweet and not savory. Sugar Factory does much better with their drinks and sweet dishes for breakfast.
The first time I came here, it was around breakfast time. I have been wanting to try this place out for awhile and had some free time to do so. I ordered an omelette with vegetables in it as well as some Nutella chocolate chip pancakes because I wanted to be healthy and also have pancakes. The waitress serving me didn’t pay much attention to me which was a little meh since she spent far more time focusing on the tables next to me.
When I got my food, it came separately and the guy who brought it out seemed confused. My omelette plate looked a little messy. I tasted it and it was just okay. Actually, less than okay because for that price, I expected taste. The pancake was far tastier.
The second time I came here, I came with my sister for another breakfast occasion. This time I ordered smores crepes and a cotton candy Cosmo while she ordered her own crepes and a shake. The Cosmo tasted just like cotton candy and it was so delicious to drink. I noticed the cotton candy on one end of the straw, but I never noticed the gummy bear at the bottom of the straw until towards the very end. I told my sister that «That’s the drunkest gummy bear ever.» The crepes were so good that I ate that bad boy right up.
The service was much better the second time around and I’m glad I went with a sweet breakfast dish. The next time I come here, I’ll stick to their sweet breakfast dishes, drinks, and I definitely want to try their desserts. I’m not that interested in trying out their burgers when I can get burgers anywhere else and for cheaper.

*** Unilocal 100 CHALLENGE 5/​100***
We decided to come here to grab a quick bite before catching a movie on one of the date nights with the hubby. MEH is definitely how I would describe this place. Everything we’ve tried was mediocre at best. I ordered a turkey sandwich with brie cheese. It lacked the creaminess and nutty flavor the brie should’ve provided and the French baguette it was in was hard and obviously stale. The husband got the buffalo chicken sandwich which left much to be desired. The dessert was another disappointment, strawberry cheesecake overload which tasted very generic. The prices I feel were too steep for the quality they offered. The only redeeming factor I would say was the cocktail, although towards the last few sips it became overwhelmingly sweet. I’m hoping we’ll have better luck with the brunch offerings as I still have a certificate we have yet to redeem. Not in a big rush though.

This is ridiculous, the place is empty and I can’t get a table to eat desert, I need to order at least appetizers.
I was honest to say I want I have a desert, hosted was unbelievable rude.

So I checked in a the wrong one, I visited the one at Town Square. When we got there at 5:30ish on a Monday night is was empty, only 2 tables besides ours. There was only ONE server for the entire place. She was nice and came over pretty quick and took our drink orders. She also explained the specials but we were there for a drink and dessert.
She took our order the fondue and it came pretty quick. It started going down hill from there.
The manager seemed nice but lacks leadership and team building abilities. I have never seen so many people walk around and do NOTHING to help each other out. Oh there is ONE thing everybody does and when it comes to celebrating your birthday, everyone from the manager on down participates and then they go back to ignoring the customers.
A few more tables came in and our server had to attend to them. She spent a good solid 5 minutes with one and during that time NO ONE including the manager came over and asked if we needed anything or checked our drinks nothing. Two employees walked past our table and clearly saw our drinks were empty and we were just sitting there and never said a word.
When our server was finished with the new table I grabbed her as she passed us without looking at us and asked for a black regular coffee. It took almost 15 minutes to get that coffee, REALLY?
Then the Bartendar disappeared and our server became the Bartendar and we were left alone. Then I watched the manager go behind the bar and spend a good 5 minutes just chatting with our server instead of helping her with her tables.
We finally got our bill and left. Team work does not exist in this place and it starts from the manager on down but if you have a birthday to celebrate, the manager will be very quick to grab the computer that controls the music and will blast the birthday song and be focused enough to watch to see when the singing is done so she can turn the song off and turn the volume down, the she goes back to just walking around and not paying attention to tables.
It’s sad because they all have great potential, someone just needs to train everyone to be a team instead of individuals. Needless to say we will not be back as the value for what you got along with the lack of service & attention to customers is not a high priority. Better food, cheaper prices with a teamwork attitude is available in too many other places. We did not order enough stuff for it to take 2 hours.

The food gets 5 stars, the prices get 2, so I’m settling on a 3.
I had never been to The Sugar Factory before, and needed to get a bite to eat before attending the wine walk in the Town Square last night. We ordered a cocktail each ($ 12) and two appetizers. We got the Fried Macaroni & Cheese Pops ($ 10) and the bruschetta ($ 8).
The cocktails were on point for sure, and absolutely delicious, served in a stemless wineglass. The Root Beer Float tasted precisely like a rootbeer float! The Fried Macaroni & Cheese Pops were delicious, the order came with three individual ‘pops’ that were about two inches around, a great size — with a manara dipping sauce. The crust was crisp and the inside was the best macaroni and cheese you could ask for, warm and gooey — amazing. The bruschetta arrived with 4 individual pieces on top of a balsamic drizzle. It was yummy.
Where you can normally grab two appetizers to tide you over for a bit, we left still hungry after $ 50. This place although delicious, has a ridiculous price point for what you receive portion-​wise. A special occasion will bring me back, but nothing short of that.

I went to the sugar factory with my boyfriend the other day and it was an amazing experience!!! I would highly recommend this definitely to my friends and family ! I came one time and I’m hooked now !
I had the chicken parm and it was like one of the best that I’ve ever had. chef Chris and chef Alejandro are the best ! I will only go in now when they are there !
Please try this place and better yet this location and make sure Chris is there !!!

Came in last night for my gfs 21^st birthday. We had dinner at yard house and the plan was to have drinks and dessert here after… We should have just stayed at YH.
My Gf had a reservation all set up, they even called to confirm with her a few days ago. When we all arrived they took us to a table and we heard one of the hostesses telling the server «they didn’t even have a reservation» it’s not like we needed one, there were maybe two tables in there that were occupied, and for good reason…
I’ve dinned at the sugar factory on the strip before so I was very surprised at the horrible service we received at this location. The server never told us their name and the GM refused us his card. Our table was being completely ignored. I’ve been in the restraunt Industry for 13 years now and how we were being treated was completely uncalled for. I told the server a few times to bring out my gfs birthday dessert because another table got there’s but nothing. It never happened. It really put a damper on the night.
There are so many places in Vegas especially to celebrate your 21^st and we chose here… But we will never make that mistake again. I would be much happier paying full price for the other location or somewhere else entirely.

Left in tears. For my 21^st birthday I had reserved my reservation two weeks ago. Our table was ignored, the service was slow… Then the hostess told another server I never had a reservation?!? That’s funny because SHE CALLED ME TO CONFIRM AND I CALLED TWO WEEKS AGO!!! And as I watched other tables receiving more attention and getting fire works and ice cream sundaes I was completely forgotten. There was only two other tables and mine in the whole establishment! No one came to check on us. The manager gave me a gift bag with a few things and just said sorry… :(so upset.

Based on the reviews that I’ve read on Unilocal,I wasn’t expecting so much from this place.
My husband and I had reservations, this place didn’t start to get busy until after we were seated. We sat inside, they also offer a nice little seating arrangement outside if you want, but I like the a/​c.
I liked their white and silver interior with their cute chandelier that hung from every booth section inside the restaurant. It was interesting to see how they’ve remodeled this place since the last time that I’ve been here when it used to be a Hookah Lounge/​Night Club club 3 – 4 years ago.
They played modern music and played 50 cents song «It’s your birthday» to people who celebrate their birthdays. The crowd were from early 20’s to 30 something’s, so fortunately, my husband and I still felt like we belonged; being in our very early 30’s and all.
Our server, Tammy was great. Tammy made sure our food was delicious and made sure our drinks were full.
Since my husband and I aren’t huge drinkers, we decided to share a Goblet together, which is a really huge drink you can share for 2. We went for their ‘fish bowl’ which was really good, it took us awhile to finish it.
I had their Chicken Marsala with mushroom, which was absolutely ambrosial, since I love chicken and mushroom. The noodles were done well, the chicken was nice and soft and the mushrooms wrapped up the dish. Loved it.
My husband had their Buffalo Chicken sandwich, which he claims was «really good» with a side of their «really good» fries as well.
We skipped out on dessert since we were pretty full and had our one year old wedding cake that was waiting for us at home.
Our over all experience was pretty good, the food prices aren’t that bad at all, the only thing pricey are the drinks, they have happy hour Mon-​Fri 3pm to close. We used our Groupon coupon and had a really good deal, our bill came out to only $ 4. We plan on coming back for happy hour to try their desserts and cocktails.
The only bad thing I can say about this place is that we were ignored by other servers when we tried to get their attention, they appeared to be stuck on their task, one task; setting up tables.
The women’s restroom needed cleaning in the stalls and the trash cans were full and needed to be emptied out.

Hmmm… not for me.
But I can see the appeal of this place. The décor is fresh and modern and fun. The location is convenient (Town Square near the movie theatre). And the concept is smart – who doesn’t want creative sweets that are both delicious to eat and beautiful to look at?
I’m not the audience for this place, so feel free to ignore my review if you are less concerned with the quality of the food than the location, and celebrity-​infused image.
The first time we went, the service was terrible. We were seated outside and promptly forgotten about. We waited a ridiculous amount of time for our food, we’re never checked on to ask for additional condiments, and watched a number of employees walk by and lounge about while we waited for our waitress. We’d brought our neice to enjoy the ambiance (she’s 11) and she did. She loved her burger, but what I tased was a solidly average hamburger. We had the pizza burger (neither flavorful or notable), fettuccine Alfredo (same), Mac and cheese pops (no), and chicken caesar crêpe (goopy). We didn’t want to make scene because we didn’t want to tarnish her experience, but we were so frustrated that we left without ordering the dessert. There was a gentleman who seemed to be a manager milling about in the front, but his presence didn’t seem to spur our waitress to provide service.
But who goes to this kind of place for savory lunch? No one. So I didn’t write a review and kept my generally negative opinion to myself.
We recently returned with my daughter looking for a dessert experience. I can get cake and ice cream anywhere, but we wanted to bathe I’m some decadent delights. To Sugar Factory!
The overall experience was much better, but the desserts were not as well made as we’d hoped. Between us we enjoyed a few orders of popcorn shrimp, a s’mores martini, the red velvet cake and a chocolate cake.
The shrimp was crispy, tender, and flavorful. So much so, that we ordered another round of them. While there was some miscommunication about the sides for the order (see LEMON STORY below), we were very pleased with the dish.
But the desserts were a disappointment. They were fine, just not great. The cakes were on the dry side and lacked distinct flavor. They were both nestled with ice cream and whipped cream that could have been organized with ingredients at home. The s’mores martini was was rich and felt luxe, but was missing the marshmallows promised in the picture. When I asked about my beloved marshmallows, the waiter brought me three mini marshmallows on a saucer. Not a big deal, just not as advertised/​pictured.
SERVICE: What can I say? The service was MUCH better the second visit, and I appreciate that even though our waiter was busy, he never forgot about us and would pop in to see if we were ok. Our waiter felt like he was reading from a service manual, but that was such a vast improvement over our first experience. Honestly, it felt like they were trying to step up the service with specific talking points and direction. That’s a plus in my book.
This place was fine. The second experience was better and we received MUCH better service when we ate inside. All in all, the food was mediocre, and were desserts are ok. I know they are popular, but they have the feel of a place who is still ironing out the wrinkles. I don’t plan to return, but with the modern décor and house music gently pumping in the background, I can see why others would.
LEMON STORY: I asked for extra lemon with the shrimp (it came with one slice for three of us) and the server asked me if I wanted «one» lemon. Confused, I responded, «Yes.» I thought he was going to slice up one whole lemon and bring to to us. I mean, why else would he ask if I wanted «one» lemon when I asked for «extra»?
Instead, he returned with ONE extra slice of lemon. That’s a total of two lemon slices. We laughed at the incident and then ordered a second round of the shrimp because it was tasty. This time, when I asked for extra lemon, the same server didn’t ask how many extra lemon slices I wanted, he just brought one additional slice. Is that a thing now?

I didn’t have such a great experience at the Sugar Factory inside the Paris, so when I found out this is where we would be meeting up for a birthday dinner, I was a bit bummed. I hadn’t been to this newer location at Town Square though and only had dessert and drinks at the Paris location, so trying actual food from Sugar Factory I had a open mind for. Walking in they have candy and lollipops for sale, but they have price tags on them that are way overpriced. I couldn’t ever see spending what they are charging for a sucker that spins.
Our server, Manolo was great. He checked on us often and seemed genuine, not pushy trying to get us to order apps, drinks, merchandise, etc. He just was the type of server you wish you always had when eating out. The place was packed inside and even the tables outside the restaurant were filled, but the servers did a great job at taking care of everybody.
I ordered a «S’mores Martini» priced at $ 14 and was a bit disappointed. Sure it looked cute and tasted alright, but it tasted more like candy than anything I would catch a buzz off. My hubby’s Reese’s drink was much more tasty. Priced also at $ 14 I had a «Garbage Bowl Salad» for dinner and substituted the vinaigrette that comes on it for ranch dressing. The salad had lettuce, pepperoni, salami, cucumbers, tomato, avocado, mozzarella and provolone. The menu said it also came with croutons, but what a bummer they weren’t on the salad! There was enough other stuff so it worked out. The salad was really good. I liked the crisp, fresh lettuce and the amount of ripe delicious avocados they put in it. The bottom was filled with salami and pepperoni as well. I kept eating and eating and still there was salad left!
The key with Sugar Factory is to come here when it’s HH or with some type of deal/​coupon. The drinks and much of the menu is just way too overpriced and coming here and paying full price will more than likely leave not only a dent in your wallet, but will probably leave you feeling like not ever coming back. Currently there is a Unilocal check-​in offer for $ 15 that gets you $ 25 (not valid Fridays & Saturdays) and they have a groupon right now for this location where you can pick from a few different deals depending on the size of your party. Sugar Factory also has different deals depending on the day. The HH runs Mon — Fri from 3 pm — 6 pm where you can get BOGO cocktails and half off appetizers, pizzas and burgers. If you are coming here to drink anyway then coming here when it’s better priced makes more sense.
P. S. The cel reception in here is no good! I had no signal most of my visit and when I did it was just 1 bar. Everyone at my table had this same issue.
P. S.S. The music is TOO LOUD! It’s hard to have a conversation with people sitting next to you because the music is annoyingly loud.

Way mediocre food, slow and inattentive service — no wonder this place was empty at prime weekend brunch time. That’s pretty bad if they can’t even fill a restaurant this size with their constant groupon deals. This corner spot seems to be cursed, and Sugar Factory will probably end up closing like all the rest. The strip location is fun and great for groups, this one is so empty it’s depressing.
The deal is pretty good — you get $ 60 for $ 30 that you can use on food & drinks for 2. It started out kind of crappy — I wanted the Lollipop Passion goblet, their signature drink. But was told that I can’t have it because the lollipops cost too much. #1 the drink costs exactly the same as the rest of the goblets, so you’re stupid for not pricing it higher than the rest, how is that my fault? #2 it’s not stated as exempt in the fine print. and #3 the groupon is basically constantly up so they’ve had more than enough time to add that detail. It pissed me of on principle. She had to speak to the manager to even get them to say I could order the goblet but without the candy.
Friend thought his pizza burger was decent. The sugar factory eggs benedict was kind of a joke too — yes the description doesn’t state that there are english muffins, but isn’t that one kind of a given? You know a burger comes on a bun even if it’s not mentioned, so wtf. So it’s $ 16 for canadian bacon, potatoes and poached egg with cold slightly congealed hollandaise. YUM!
Weird I also just looked at their website — the drinks are more expensive at the Paris location understandably, but at least the breakfast food is cheaper? And the strip has a classic eggs benny WITH english muffins, while town square doesn’t have that option. dumb…

This Town Square location is an above average place. I waiver between 3 and 4 stars, but will give it the 4. It’s got above average prices, but it ain’t too bad for what you get. And there are usually some specials or groupons or other things that can help you shave off some cost.
This location is smaller than the Strip/​casino versions. It has a much much smaller section for the candy items. But I like that about this place — it keeps it feeling more like a restaurant.
The space itself is pretty and well-​appointed. Clean and modern. Very nice. I really like sitting in the booths. They’re u-​shaped and offer plenty of space. And they’re actually pretty comfy. There’s also a nice outdoor patio section too. And there’s a bar area as well where you can sit and dine.
The service I’ve experienced here as always been good. Friendly and very attentive. I really appreciate how the servers keep you posted as to the status of your order. And they’re always good about letting you know about drink deals and whatnot.
The menu is plentiful. Lots of options. And it’s always so hard to choose. Everything from red velvet pancakes to chocolate crepes to burgers to omelettes to steak to sundaes. Plenty of both sweet and savory options. Plenty of breakfast, lunch, dinner, and dessert options.
The red velvet pancakes (especially with the white chocolate syrup) are quite yummy. I also enjoyed the eggs benedict with salmon and asparagus. And the sundaes are, naturally, pretty darn awesome. And quite sizable too. The sundae for two could really be a sundae for four.
Brunch is a definite good deal here as they do offer all-​you-​can-​drink bloody marys and mimosas. And you literally never even have to ask for another one, as another one will be at your table before you’ve even finished the drink you’re on. And they’ll even bring them to you two at time.
All in all, I’m becoming a fan of this place, and will be back again and again.

I enjoyed this evening’s dinner at Sugar Factory. I had been to the one at the Paris Hotel last year, and when I saw a Groupon for this location… I knew it was a must! We paid $ 30 for $ 62 worth of food and beverages! It’s such an amazing deal! But it’s not good for desserts.
We ordered: an American Honey drink for $ 12, a frozen hot chocolate for $ 9, the chicken parmesan for $ 17, and the steak bernaise frites for $ 25. After our Groupon, we paid $ 6 plus tip.
The drinks were SOOO delicious!
The food was good, too!
The server was friendly, but she was quite busy with a lot of tables. Understandable. It took a little bit for our food order to get to us, but our drinks came out really quickly! But it was okay… as we weren’t in a hurry and were enjoying our drinks.
Seriously… buy the Groupon. SOOO worth it! :D

My first experience at «Sugar Factory» was the one at Paris Hotel! Remembered great service and good food!
My visit this time was because of a Groupon deal — $ 30 for $ 62 worth of dinner/​drinks.
We made reservations but was running a little late. When I came up to the hostess and told her that, she pretty much just threw me at the worst possible seat outside. My mistake for assuming that I should’ve been asked if I wanted indoors or outdoors, or if I wanted to wait for indoor seats.
Took about 10 mins for us to see our waiter, Justin. He took our water order, for we were waiting for our friend, and told us about their half-​off special for the night on drinks.
Took another 10 – 15 mins to ACTUALLY get our water.
Because we were waiting for our friend still, we decided to order a couple things — we got a $ 29 White Gummi Goblet, my $ 18 3-​Piece Chicken Fingers and Onion Rings and my friend’s $ 8 4-​Piece, Cracker-​Sized Bruschetta.
Our goblet arrives. As they’re suppose to, they bring the cup filled with ice and they poor the drink in front of you. Justin pours the drink. Then DEMANDS for my friend to sip it because it was going to over flow. Like DEMANDED, as in told her «hurry up, sip it because it’s going to spill all over the table» … W T F?!
Our food comes shortly after the uncomfortable incident, it was good and all but just not worth what we paid for.
We had ordered another goblet (Berry Bliss) and for what they’re worth, they are definitely good drinks. Although they were sweet and fruity, they pack the alcohol punch that comes creepin’ after a while of drinking it!
Somewhere along that time period Justin had made really awkward, not so funny jokes. It made us feel so uncomfortable and he did it in no flirty, nor professional manner!
As closing time approaches, Justin had asked for my phone for the Groupon voucher, he took it so our discount can be applied to the bill. He came back, dropped the check, and literally ran off .
Sooooo, where’s my phone??? Seriously took a few minutes to see him. When he finally noticed I was eyeing him down, I asked «so where’s my phone?!».
He ran towards his manager, dropped off my phone and AGAIN awkwardly, unprofessionally joked about his manager looking through my pictures. True or not, I shouldn’t have had to ask for my phone! Nor did he have to make that stupid joke!
I’ve seriously have had it with him that night and wonder how and why he works there.
To end the night, we saw on our bill that gratuity was included… For THREE people ?!? Because we had our Groupon deal??? I honestly didn’t understand but I would’ve really liked for our «funny» waiter, Justin, to have explained things.
For the record, I don’t think I’d be coming back … If I do … Nvm yeah def not, thanks to Justin!

I ended up with a Groupon for this place because I needed to use a credit I had and figured it was a safe bet. They recently opened and service was great. We were checked on by no less than four people,
Including the manager, while we dined.
I decided to order the club and my mom ordered the tuna melt. Both were served with fries and came out quickly. The sandwiches were basic. The bread was a little dry but the sandwich was tasty. The fries were a bit under seasoned, but I didn’t mind since I prefer them to be under seasoned than overly salted.
We had intended on getting a dessert to share but our portions were such that we were full by the time it wad time to decide on a dessert. We might have been a little more inclined to order dessert as well if anything was under $ 9.
We enjoyed our meal her, but it’s nothing special. Come for dessert, that’s mostly what they are known for. Just keep your expectations low.

I’ve given this place three chances now and each time it got worse. This last time I was left just completely disgusted with this place.
A group of 11 of us came here for brunch. It took 20 minutes to get just water on the table, then the server, Gina, took our orders but informed us that they were out of bloody maries which sucked because that was part of the whole reason we went there to begin with. 4 people opted to get the bottomless mimosas. They got their first glass and then she never came back to offer them refills. We waiting over an hour and food never came. When we asked to talk to a manager, we were informed that they ran out of champagne so the manager was out picking up more. At this point, we were ready to just walk out but we felt sorry for the server and despite their complete disorganization and lack of customer service, we decided to be nice and stay.
The food FINALLY came out and most everyone was sorely disappointed. The only thing that seemed good were the waffles. I ordered the fried egg sandwich and the eggs were so overcooked it was like 2 pieces of rubber. The «Canadian bacon» was just a paper thin piece of ham on top of a flat squishy English muffin. Then there were fries covered in gravy. This dish was so disgusting I had one bite and couldn’t eat anymore.
They finally informed us that they got more champagne and bloody maries so we started ordering rounds and she kept bringing them out, but she forgot someone’s ice tea and refilling my water. We reminded her and the busser 4 different times for the iced tea and it finally came at the very end of the meal.
A funny thing that happened during brunch. There were quite a few groups with children and one of these groups had what looked like an 11-year-old’s birthday. They ordered the «birthday special», which is this giant ice cream dessert that the servers bring out with sparklers and make a big show of it. Well when this happened, they started playing the «Go Shawty it’s your birthday» song, which the lyrics are SOOO inappropriate for that particular moment. It was comical.
Overall this place sucks and has absolutely no business being open. I will NEVER eat here again, and like every business in this location before it, I’m sure we’ll see a closed for good sign on its doors soon.

Before I had lived in the Vegas area, I had dined at their other location on the strip. I loved it there so I was keeping my fingers crossed with this new location. And my superstitious finger crossing worked!
I was so excited to try them so we popped in for lunch. It wasn’t overly busy which makes me happy i don’t have to wait in line. We were seated immediately with Brandon, our waiter, over in a flash. They have a wide range of menu items. Luckily on Monday’s their appetizers, burgers and pizza are half price ALL DAY! Big smiles all around! So of course I went with the Blue Cheese Bacon Burger but started off with their onion rings appetizer.
The onion rings were absolutely perfect. Crispy and light breading hugged the ever so tasty onion. A heavenly chipotle ranch dipping sauce accompanied the appetizer which had just enough kick to keep my taste buds popping! Can you tell I loved them? But wait, I’m not done…
Still happy about my burger being half price, I was anxiously waiting to devour it. I always order my burger medium so it has just enough pink. And the judges give it a 10! It was perfectly cooked. Not to mention the crispy bacon, onion straws and sautéed mushrooms sitting pretty on the burger. I would order that again and again.
Our food was obviously great, and so was the service! Brandon was the definition of great service. He was delightfully pleasant and attentive for our entire dining experience. Thank you Sugar Factory for not letting me down!

Pretty sweet this new place here at Town Square! It’s just not the candy store but also a full service restaurant and bar.
Making this review short since I’m just putting it on blast via my phone so just the highlights for now.
Dining area indoors has mixture of booths table and seating at bar. Outdoors has nice heat lamps and also flat screen TVs are out here too.
It’s American fare cuisine. Burgers, salads, dessert pancakes and waffles, savory and sweet crepes. Portions are average. Prices are in line with restaurants here at Town Square.
Deep fried Macaroni n Chesse pops apps, chicken fingers, red velvet pancakes, dessert waffles dish, Red Velvet Martini and grown up version of a Root Beer float was our picks. All were great! Didn’t have room for dessert though.
Service from the time we stepped foot and left the place was EXELLENT! All their servers are well trained. Everyone friendly and helpful.
There’s a small section of the restaurant that is dedicated to sweets included their signature Couture Pops. The Hello Kitty one has a charm!
Sugar Factory American Brasserie is going to give the place across the way a run for their money. Especially the Happy Hour 3−6pm time frame. Martinis and specialty drinks are also on their Happy Hour menu which also consists of ½ off burgers and appetizers.
AND. Happy Hour is ALL DAY on Monday!!! How freaking A AWESOME!!!. I’m there!