Sunset Mini Storage

I have been a customer of this storage facility for several years. The customer service just gets worse and worse. I’m seriously constantly surprised by the way they handle things. It’s outrageous. A few Saturdays ago I went to the storage unit to get some holiday items out of storage. When I arrived and looked for the carts to help me move the items I noticed that two of them were locked to the stairwells. Considering I have never seen this before I went to the office to find out if I needed a key or something. The girl behind the counter was very impatient with me and told me that she had just left an open cart near the elevator. I informed her that I had looked in the hallways for both buildings but didn’t see anything. She remained firm repeating the same sentence over. So I went back. after about 15 minutes of searching I found it under the stairwell of the building she said it was in front of the elevator. I just feel like there’s no cost to being nice and friendly.
Last Sunday, I realized that I had the wrong key to my unit, and the office was closed so I tried to purchase a lock cutter so that I could access my unit. Unfortunately the lock that was put on my unit can not be cut with lock cutters. So I waited until the office was open to contact them. I thought that they may have left one of my keys in my file. It was a long time ago but I was pretty sure she only gave one key. I remember thinking that it would be good in case I lose it. The girl was again immediately unfriendly and impatient with me. She informed me that I’m not allowed to cut my own lock as per my lease (I did not know that) and the only thing I can do is wait until next Thursday and they will cut it for a $ 50 fee. This is just outrageous. I swear this place comes up with new ways to screw over their long time customers. It’s so unfortunate. They know that you don’t want to move all of your stuff so they take advantage. It’s very frustrating.
Another issue I have is that I asked if I could speak to a manager the girl on the phone replied that she is the manager. I asked her if there was anyone else that I could talk to and she said that she would not give me her manager’s phone number but I could call corporate. So fine. Instead I’ll just express myself via online reviews. At least this way I can hopefully help someone else avoid the mistake I made by putting my stuff in this storage place.

My company just moved locations and we needed to find a storage for some of our office desks and other office supplies that are not needed currently. This place had really good rates and very nice staff. Jessica especially is super friendly and fast. She is very professional and overall provided us with great customer service!

I have rented a 10×15 since july of 2011. The first summer there was no climate controlled units as advertised. The roof was being replaced and the swamp coolers were disconnected and were not reconnected after the food was done in a timely manner. It got so hot in the unit that it melted items that could not get hot. The insurance they make you buy did not cover the loss. I was informed by the Insurance company that they were not responsible for situation that the property owner created. The manager at the time who I reported the situation to repeatedly stonewalled me on the event. When I pointed out how unfair this was his response was «you can turn in notice anytime you want to». Shortly after moving into unit I started a job that averaged 84 hours a week, so it wasn’t like could easily move out in a timely manner.
The Summer of 2013 a new Manager had the coolers running a little past sunset instead of having the timer shut them off at 6:37 pm. A large Company bought Sunset Mini Storage about February. The new entity terminated the existing Manager. I expressed my concern about the operation of the coolers in April since they had not turned them on yet. The new Manager stated she would bring this up to the proper personal that takes care of such manners. The day after Easter I purchased a large sum of Easter chocolates that were heavily discounted. If I had to pay retail it would have cost me over $ 800.00. Since I have a house sitting job I am limited to what I can keep at the house. I was left with the impression that cooling not going to be a issue. Management never turned the units on that were operation when they were shut off last fall. One unit was on for the downstairs until they shut that one down, non of the 3 units upstarts were ever turned on. I inquired several times about the situation to the new Manager. The Manager on the last visit to the office informed me that she could not do much of anything until she had taken all the proper safety courses the new entity required her to do.
As of now non of the units have any cooling as they advertise. On June 20^th at 6:15pm I went to my unit to pick up a Item, I discover a Woman who was upset because she just drove up from San Diego to move her Items into storage. She stated that they had called her and informed her that the lock was removed. When she arrived she found her unit that she had rented online was still locked up. She was not pleased that there was no cooling and was having problems getting a hold of anyone to help her on the Emergency contact #. Her friends used there personal Vehicle to help her move and they has to drive back right away. Her locked unit was right next to my unit so it was easy to show her my melted Chocolate & slimy Co Q — 10, Vitamin D3, Acia. Her response was «they told me over the phone that these were cooled units»
I lost more money then I have pay rent to this company. Management seems to have no sense of urgency they make you buy insurance that does not cover losses that they have hand in creating.