Toys R Us

Rude rude rude customer service. Went to go exchange a toy i had got with a 5 $ rewards coupon and the customer service lady did not inform me the rewards would be lost. Not until after i saw the receipt and went to go ask why it was not applied to the new toy she would not further explain and just kept stating like a robot «it was a one time coupon» over and over. Okay i understand but why not tell me in the beginning so i could just keep the toy if the only reason i was getting another one was because I figured I could pretty much get it at the same price… some people just don’t care smh… not to mention tried to call customer service 3 times and was on hold for 30mins to 1hr each time and then somehow it would hang up on it own… sounds like someones not doing their job.

Icky, in a word. So the store can’t help where they’re located, so let’s just not talk about that. They CAN, however, make sure things are clean. I understand carts go inside and out, however there is still a lot that management and employees alike can do to make it better. Carts go inside and out at every store, but I’ve never seen grosser ones. The store set up is bad — not like every other toys r us at all. Aisles are narrow and maze-​like. That being said, it took me a good ten minutes to find someone who could help me find a particular doll. The first kid looked higher than a kite and said he doesn’t know where stuff is. The second guy looked like he’d been up for 3 days playing a video game tournament… very disheveled and sticky in appearance, however he was friendly and able to help me find the doll.
Settled on some craft kits I found — buy one, get one 40% off. Once I make my way through the maze, I go to checkout… only the customer service counter was open. The lady was the only one up there and was speaking to an employee (chris b) on the phone, telling him he’s still not on the schedule. Maybe he needs to be, though, because this was an awfully long, drawn out visit. My stuff doesn’t ring up right (I have what I like to call mathematical OCD) and she argues that it did — I view the items on the cc terminal and show her it’s not discounting. She shows me that it discounts once she hits «done» on her side. It did discount, but not properly. She walkie talkies some guy and they debate if my product is, in fact, part of the sale. Guy can’t find product — after ten minutes, I go back in the maze to show him myself. Yes, it’s part of the sale. I go back up, wait for my new turn. Then I wait for a manager to come fix the price.
THEN
I can’t pay through the port on the terminal for my smartchip card. Why not? Because they don’t use that — the lady doesn’t know why people always want to put the card there — well, ma’am, because it’s a new law and your company needs to be sure it works.
ugh — I was exhausted by time I left.

Worst experience at this location. First time visit and will not be back. Its older and way bigger.
Walk in. No greeting. Had to walk half way throughout he store to find someone and get some help. I had asked for a product and sent an employee I think Roger? I asked how mattresses worked for toddler beds and he explained the cashier would offer and explain. But I had then changed my mind and apologized because I had found a different bed. I explained I wanted the different product and he mumbled handed me back my the toddler bed paper I wanted and walked away.
I thought I was suppose to wait so I waited and waited… I figured I would just take the ticket thing to the cashier but the line got slammed. I waited as the next customer and then the employee I had talked to opened his register and allowed the last person in the line to ring out before me. So I waited some more… frustration rising…
When I finally get yo the register he asked if they had gotten it for me. I replied «no. it says on the ticket to bring to cashier» he said okay I’ll grab it. Did you want a mattress with it. I replied yes. He asked which kind. I explain well I don’t know the other employee had told me the cashier (him) would explain the mattresses. He told me the manager would meet me back there to help me. I said «the manager? Perfect» I thought I could explain my frustration and he could provide some help. I was wrong.
Erich was the manager on duty who helped me and he to say the least he just carried the mattress to the front
I waited in the back for him and he came around the corner. I asked if he was the manager. «Yes» he says. So I explain my frustration and he just disregards what I have just said and just looks at the mattresses and explains them. I’m shocked, so much so I put my head down giggle and rub my forehead. At this point I just want to walk away. NO APOLOGY, NO NOTHING. As we are walking to the register I give him another chance by asking if there is a number I can call or survey I can take. Instead of trying to fix the situation I’ll n he just advises me about the receipt survey and silence all the way to register. I check out, no goodbye greeting.
I was planning on spending a couple extra hundreds but I would prefer to take my business elsewhere. I tried to save Erich from a negative review but he couldn’t customer service or handle the situation.
Avoid this toys r us and just shop else where. Buyer beware. Even though they have price match don’t waste your gas or time, just drive somewhere to get what you want.
Working with kids and parents, you’re attitude should be a bit more nicer? I don’t know but it’s unacceptable in the Customer service area.

BEST TRU BY FAR!!! Staff here is wonderful and it’s because, of an outstanding store manager. This store means a lot to me and always will. It brought me back to my childhood and that’s ok. It is a little bad when I notice I’m waiting for the doors to open to run over to my aisle to see what’s been stocked. Thank you for treating me right, with the truest of excellent customer service ever and, more. Clean store, huge parking areas, friendly staff, nice bathrooms and organized merchandise. Thanks Again Joe

Horrible! The customer service is absolutely horrible at this location! The Managers are inexperienced in dealing with any business situation and the employees are the same. The store is so FILTHY and just gross. Every employee I came in contact with was rude with bad attitudes. Toys R Us and Baby’s R Us have definitely lost my business (and I am 6 months pregnant with 2 little ones) they have also lost business from a couple others I know who have been to this location that were not impressed. Save your time and money! Amazon just got a new customer and I will save money :)

I came here to purchase a SKLZ Pro Mini Basketball hoop for the office. It took awhile to find as it was not in the same shelf of where the NERF sports stuff ways (I figured bundle all the sports stuff at once, but I’m sure a corporate marketing contract prevents that). I found it laying down on the shelf, oh well I got it.
My cashier was friendly and I didn’t have any issues with the hoop when I got home. The store was clean and neat and I was in and out pretty quick.

I don’t think I have been in a Toys R Us since I was 10, so it was a little overwhelming, to say the least. We were shopping for a baby bike or push/​ride thing for my toddler. Even though we went in on a mission, we almost left with 10x more because they had some cool toys that I haven’t seen at Target and Walmart. Yeah for a good selection!
So the Pros:
–Lots of parking that is close to the door.
–Lots and lots of inventory for all ages.
–Great clearance section. Mostly seasonal items, but things that really don’t go out of style, i.e. pool toys, bubble toys, etc.
–Reasonable prices on most items. Most were comparable to Target and Walmart’s toy prices in many cases.
–Floor samples, especially in the riding toy area. It is nice to see if your kid even likes the thing before you buy it.
–The store manager was walking around offering help and advice. He was very nice and friendly.
And the cons:
–Small aisles that were a little on the claustrophobic side in some sections.
–The floor samples were a bit dirty.
–Short staffed in the store. Some items are high up and you need help, but it wasn’t easy to locate anyone. I only saw the manager walking around, no one else.
So if you need some fun stuff for your kiddo, this store is ok.

The cashier at this toys r us was extremely rude. My husband was trying to return something purchased with the allowed time frame and she was a bit snippy. She definitely needed some work on the customer service department.

This store is filthy and very unorganized. The employees aren’t kid friendly. They have bags of trash at the front of the store. The employee that checked me out hustled and made to feel guilty if I didn’t donate a dollar to the charity they were raising money for. They seem very in happy there. I’ve been coming here for years (15) and every year it gets worse.

Toys R Us during the holidays. What were we thinking? I don’t frequent toy stores typically since I don’t know many kids, but we were looking for a very specific toy for my fella’s niece. We called ahead and they had one left in stock. We asked them to put it on hold, but they told us they don’t do that so we headed over asap.
The store was packed and a little unorganized, but given the holiday season, I’m going to cut them some slack. The service was ok, but on two occasions the cashier walked away to check a price in the store which made the wait even longer. Don’t they have people who could help her with that to make the checkout process more efficient? Oh well, it’s good for what it is.

Its in a crappy neighborhood… its kinda messy but it gets the job done. Nothing earth shattering to report. I found what I needed for my boy’s 4^th birthday but their Iron Man toy selection was a little much to be desired. Probably won’t be back unless I am in the area and I happen to need a toy.

«I don’t wanna grow-up…I’m a Toys R Us-​kid!»
Even at the age 39 and near grandpa-​status, why not?
Another chained toy store, I don’t see much in the Bay Area. But the Fantastic-​4 and/​or I still enjoy going where there were more stores back home.
But this location is much cleaner and more organized than back home. Plus sadly, the store was quiet with maybe less than people including myself shopping or window browsing.
On the left side of the store, there are a ton of Christmas items i.e. a large selection of the Peanuts. There were so many of them and I want to buy the whole section. Unfortunately, I just bought a cool holiday figurine collection of the gang for $ 20.00. The figurine set looks good on my mantle along with all my trophies and awards.
The entire store has great collection of toy-​lovers. I also like the aisle full of NASCAR and WWE toys and memorabilia.
All these huge selections of toys make me wish I were a kid again!

It’s been a few years since I’ve been here but came here last week to do some early Christmas shopping. Generally, this store is pretty small. The parking lot makes it seem like there are more people shopping which is misleading. The entrance and the exit are separate– kind of weird, but whatever. There were signs posted all over regarding the clearance toys being 75% off. So I checked out that section and it was mostly leftovers from summer– I didn’t partake. The layout of the store is also kind of weird. The selection of toys is better at Target. I did find three toys though, so it was not a total loss. At the checkout line, I noticed the small selection of gift cards nearby. I suppose, while in a pinch, one could find a gift card here. I prefer the Von’s Gift Card selection– it’s the biggest. If there is a good sale on Black Friday, I might come back.