U Save Car Rentals

I rented a car this past weekend and it was the worst car company I have ever rented from .our car was so dirty and it smelled. so i called them. .and they said to return it and have another car for us. so I returned the car when i got there they said they didn’t have any cars to give me .i was so mad… they found a car for me. .i got another car it was old and it was missing sputtering. .they should of return my money it was so bad .and grumpy people. .never again. 0 stars

Today, I just arrived in Vegas and let’s just say, it is super hot. So the airport shuttle and the staff were very helpful with helping my grandfather out who had a wheelchair. The workers were a tad sassy, but the driver was so kind. He helped us with our luggage. The shuttle took us to the car rental place. It’s 95 degrees Fahrenheit and the Deluxe Cabs came super late. I told them that there were six passengers, however only one Deluxe cab that came could only hold four passengers. They could not let my grandfather in unless three people were left behind. The driver told us that we would have to wait for a second one, but that it would not be a long wait. We got to U Save rental office and an employee named Aaron (I hope I spelled his name correctly) had some of the best customer service I have ever seen. After an hour, my grandfather and dad were still at the hot rental place because no Deluxe Cab came to pick them up. Aaron proved to be one of the best employees that any employer would be lucky to have. He cared so much about his clients that he went to drive by himself and risk his job in order to pick up my grandfather and dad that were never picked up by Deluxe Cabs at the place where the shuttle dropped us off. He was very polite and even tried to make us happy with a deal for the problem we had with Deluxe Cabs. He did such an awesome job at diffusing the situation and the problem and turned some impatient grumpy people into a happy bunch.

Never seen this horrible rental car company in my life.
First watch out for airport pickup. they dont have shuttle.. They use private taxi.
Second tax ripoff. charge up to whatever I dont even know what it is.
Third I never rode 100 000 over milage car before.
This rental car company is scam…

Best value in Las Vegas! Cars run good, are clean and have air conditioning. These are not brand new but for the price of one cab ride you get a car for a long weekend. How can you go wrong! Staff is very friendly and helpful. Free pick up and drop off at hotel or airport.

Recently rented a car that we had to bring back not even 30mins of driving off. The engine had valve tap (noise), dirty interior, smelt terrible, gauge cluster was hard to see due to the plastic being cleaned with a chemical that fogged up the plastic, and the steering shook terribly on highway speeds due to improper wheel balance.
Fast forward to the replacement car. It was cleaner and no shaking. Not even 30mins of driving off the lot the tire pressure light comes on. Then half way through the week we rented it the brakes decided to squeak and grind.
I rent cars quite frequently, this by far is the worst of all. The first car had 46k miles the second with 40k.

Stay away from this place!
We were staying at the strip and reserved a car in advance for one day to visit Hoover Dam. When I called in the morning of the rental reservation to have us picked up from the hotel, I was told the car I reserved just returned from another rental and needs to be cleaned. When the driver picked us up an hour later he told us that the lady that runs the place, Amanda, had him and his coworker clean the mechanic minivan since she didn’t have any car to accommodate the reservation. He warned us from the condition of the car which turned up to be true when we inspected it. We ended up canceling the reservation and returned to the strip for alternate activities.
This place obviously has internal issues between its employees and definitely tries to mislead its customers so it’s not worth the savings you’re trying to make.
Do yourself a favor and rent a car from a recognized firm and skip U-​Save since U WON’T SAVE!

I don’t know why this place got such negative reviews, we rented a minivan over the weekend to get to and from EDC and it was a breeze.
First off, when we arrived at the airport, we shuttled to the rental car area. We called U Save and they sent over a Taxi to come fetch us and give us a FREE ride. This was a little scary because they have a contract with Deluxe Taxi Service and when they came to pick us up, the taxi driver in Spot #1 thought they were stealing his customer. So he ran over to us, yelled at our cab driver and even called her a bitch! I had to jump in and say we called for her, he would have took a swing at her if I didn’t back her up!
When we got to U Save, it just looked like a small parking lot with convertibles in the front and a single blue minivan. I instantly thought that was ours but when another group came in after us and asked if that minivan was theirs, I was like OH NO how about us?! I then sat down while my boyfriend checked in and I decided to read the reviews on Unilocal.Not gonna lie, I was SCARED. I saw all these negative reviews, I even texted my boyfriend that we might get scammed LOL.
After my boyfriend was done checking in, we went out and a really cute White Kia Minivan was waiting for us. It was actually really nice aside from a couple small dings here and there. They did a walk through with us to make sure every ding was accounted for and then we were off!
When we came to return it, the process was very smooth! The guy even gave us a lift back to the airport. I would definitely recommend this place to others who are looking for an affordable rental.

There seem to be a few other reviewers here that had similar experiences, so I’ll just cover the key points: bait and switch tactics, hidden fees, no clear policies, misinformed staff, unavailable equipment, terribly maintained vehicles.
There are so many other places around Vegas to rent nice cars, so avoid these guys at all costs. For an exotic rental, there’s Hertz prestige collection for example — the pricing is the same and the cars are well maintained and new. For offroad vehicles/​jeeps… just stay a way from these guys… their fleet of banged up, barely running high-​mileage offroaders is a joke at any price.

TERRIBLE PLACE! RUN BY CROOKS! STAY AWAY!
This is essentially an epic Fail Blog, so the key points first:
— Bait-​and-​Switch Pricing
— Reserved Car Not Available — Downgraded
— Cars in Non-​Road-​Worthy Condition
— Cleaning Fee Extortion Only Circumvented by Bribing Mechanic/​Cleaner
We came into Vegas with a plan to do two days of off-​roading in the Death Valley area, four Jeeps in total. We reserved the Jeeps, got a price quote (over the phone mind you, not written) for the rental of four off-​road ready Jeeps. We mention multiple times that we would be taking these Jeeps off-​road, checking to make sure that we can buy sufficient insurance coverage for the drivers who do not have it through their auto insurance. We show up, and low-​and-​behold, they only have two off-​road ready Jeeps, another being a stock vehicle with no lift and rock-​crawling tires. A long wait ensues until that third Jeep is made ready. Yay. The fourth one is sourced from Death Valley.
Then comes the bait-​and-​switch; the clerk behind the counter tells us that «oh, since you’ll be taking these Jeeps off-​road, there is an $ 80 surcharge per day to the price that we quoted you.» Completely ridiculous, classic bait-​and-​switch! We told them from the beginning that we were going off road. After arguing for an extended period of time, and letting them know that what they’re doing is really not cool (and illegal, for that matter), they reduce their surcharge, but do not void it altogether. Well, we were in a holdup position and had to get out of there if we were to make our planned arrival in Death Valley.
Once we were on the road, the check engine light comes on in two Jeeps. Mine also shows «Change Oil» every time I start it. Great. Just what you want to drive into the desert. Once on the highway, we find that all of the soft tops have essentially disintegrated. They no longer clip into the body properly, and half of the zippers break once they’re hit by the road wind. We have to repack the cars to make sure that we don’t shed any equipment onto the highway or possibly strike a motorist or biker. In the end, we have to pull all of the soft windows out so that they don’t flap violently and hit the backseat passengers in the face.
We go into Death Valley, run about 60 miles off-​road, have fun anyway, and bring the Jeeps back on time on Sunday. We drive into the lot, and the clerk (a different guy) tells us «the way those Jeeps look, we will have to detail them and charge you for the cost of cleaning. They are disproportionately dirty. «I ask how much it will cost, and he tells me «up to $ 350, but I won’t know until we’re done.» We paid a dubious off-​road surcharge, and now they want to ding us again! Are the Jeeps dusty? Of course they are! They were in the desert… off road. Could we do anything about it? NO! We couldn’t even put in the windows of the soft top since they were BROKEN.
In the end, we just pay off the lot tech with $ 20 each so that he gives the office his «seal of approval». At that point, we just wanted to get out of there with as little further financial damage as possible. What a miserable place. On the way to our hotel, we at least heard that the owner of the company likes to take his cars out into the desert, get drunk, and then drive around in donuts. Quality bunch.
My advice: NEVER DO BUSINESS WITH THESE PEOPLE!
Note: U Save Car Rentals and Dream Car Rentals are the same business.

I’ll just say odd experience. Although I didn’t have a terrible experience, I wouldn’t call it great. Wanted a convertible rental (not a dream car) for one day that I could pick up on the strip and drop off on the strip. Made a reservation online when I found this company and saw they had a Mustang Convertible for a decent price. And it said the location was on the strip. So I get there the morning of and the car is actually at the airport. The lady was very helpful and got all the paperwork done and had someone come pick me up. On the way over I talked the guy up and he ended up giving me the Cobra even though I didn’t reserve it. However he warned me that the lady in the rental office was a real pain in the ass and if we even went a little off the road there would be a $ 150 cleaning fee. Well Vegas is in the DESERT so how am I suppose to keep it from getting dirty. He did say just take it to a car wash before I bring it back and make sure to check in the wheel wells and under the hood and you should be ok. At least he warned me! Then I find out that I have to bring the car back here to the airport location or I would be charged and $ 85 fee, well that isn’t what the website said! Come to find out when we got back that night to return the car they were open until 9 and they gave us a shuttle ride all the way down to Fremont street!
I am not sure I would want to rent a dream car from this company but all in all my experience was ok. I definitely give them credit for being willing to take us further than the strip so we could have a great night without having to pay for a cab (we tipped the guy well). So I will recommend for a regular car rental as the price couldn’t be better, but not sure I would recommend for a dream car rental.

This place is a rip off. watch out for fine print on mileage and dead zones. Ie. West Rim of Grand Canyon.
Avoid renting at these sleaze bags… at all costs

I would give them 0 star if I could. I rented here for the first time because I had a gift certificate. After my first experience, I WOULD NEVER COME BACK HERE AGAIN, not even if they gave me a free rental. MOST UNPROFESSIONAL and INCOMPETENT workers. However, they are good at lying and not caring about ethics or principals.

RED FLAG! AVOID!
Who knew they were part of U-​Save, which I booked via Orbitz. Notice it’s not #YOU-​Save. The company uses the letter U, because #you don’t save. #You suffer.
We arrived at the airport and headed to the rental car terminal only to learn that U-​Save wasn’t with the rest of the rental car companies. They dispatched a driver…45 minutes later! We think, «Okay, as long as the driver is nice, it’s all cool.» The driver looked like he just woke up. Doesn’t greet us. Not one word. Opens the back of the van and doesn’t bother helping us with our luggage. I ask him, «Rough night?» After all, it is Vegas. Dead silence. 10 seconds later he answers, «More like rough morning.» Alrighty then. Guess the 10am pick up was too early for Mr.Sunshine.
He drives us into The Strip and we learn U-​Save is Dream Car Rentals. We think, «Okay, as long as the car is clean, it’s all cool.» A Hyundai comes out: stains on the upholstery, garbage on the floor and in the crevices, and a hint of cigarette smoke inside. We inspect the car to see all these divots and scratches along the car, like someone tried to break into this #beautifully, maintained vehicle. We think, «Okay, as long as it doesn’t break down, it’s all cool.»
We drive out on I-​215. As soon as this «Dream Car» hits 65 mph, it starts to shake… violently. I notice the tire pressure lights going off too. We take it to the nearest gas station. Tire pressure is fine. I call up our man at Dream Car Rentals, Matt. He tells me the pressure lights go off b/​c this is Vegas and it gets hot so it throws off the sensor. Buddy, it’s 80 degrees and we’re from California where it gets to 100 degrees like Vegas. Mr. Dream Car Rentals then explains that this car has a known problem of shaking at 65 mph, but Dream Car’s mechanics said it poses no danger.
Yes, Dream Car Rentals leased me a car with a known mechanical problem. So, I demand another car. He refuses. I demand my money back. He refuses. I demand to speak to his manager or supervisor. He refuses. It’s Easter Sunday and no one is available. Fortunately, Matt acquiesced and allowed me to switch cars. Another Hyundai comes out. This one isn’t as filthy. Just a wad of gum smack dab in the middle of the passenger seat.
So 4 hours after arriving in Vegas, we finally have our Dream Car. Yes U-Save…U SUCK!