US Electronics TV Repair

I had these guys fix my big screen once before and had good service. This was about 2 years ago. I had kept their business card so if it happened again I could call them. Well this time I was very disappointed with their customer service. I called and left several messages to have them call me back and never received a call back. When I finally got someone on the phone I was told that he wasn’t sure if they could get parts but he would call me back. 4 days later when I called them back I was again told he wasn’t sure and he would call me back. Nothing. I was told they didn’t think they could get parts but when I did a google search I found the parts on the internet? I told them this and he said «ok, let me call you back when I find something out». Again… No call back. I eventually just went and bought a new tv.

Eek! Methinks not.
US Electronics made a service call for $ 75. I was happy to pay it and would have gladly used them to repair my television and use $ 50 of the repair fee towards parts/​labor, as was stated over the phone when I made the call. They were courteous and friendly in my home and found the problem within 10 minutes. They said they would call me the next day with cost of parts/​service. I did not receive a call. I called them the next day later. They informed me that the part is no longer being made by Panasonic and that it would take them several days to locate a part, if at all possible. Fine. Long story short, I have had to call them over and over and I keep getting the same update… can’t locate a part. All of this is legit, I get it. It’s now been a month. I told them that I wanted them to refund me $ 50 of the service fee because I agreed to pay $ 75 to have them diagnose and fix it. Since they cannot fix it, the fair thing to do would be to reimburse me the $ 50. After requesting the manager speak with me directly to resolve the issue, he has continued to put the middle man between us. The way they have treated this situation has not been professional. 1 star = BAD REVIEW!

US Electronics did not disappoint! They were able to get me in on Monday and I only called them on Friday. We are a family of 5 and our LG Steamwasher stopped spinning. They arrived 15 minutes early and diagnosed, fixed and completed our repair in a half hour. They helped clean behind the unit and moved and balanced everything when complete. I am very pleased and highly recommend their service.

I just called about damage to my TV and by the description alone, I received an honest assessment and a quote of the options available. The honest answer ended up with me having to buy a new TV and not even try to repair it, so that’s pretty impressive to me.

Turned to this company after a bad experience with another company. I had a projection tv fail on me. I had figured it was the lamp and had gone through 2 replacements without fixing it. Had a different guy come in and tell me it was still the lamp and that the color wheel was fine. Didn’t trust this guy and called this company in. They arrived on time to the appointment. Determined it was the color wheel and were able to repair my tv. They have a service call fee but most of it goes back into cost of repair if there is something wrong. Far better service than the first person I used.

These guys are amazing. Had an issue with my LG fridge that nobody could find out, these guys were on it and didn’t give up until the problem was solved. Definitely recommend them

I am very happy with the result of the repair of my LCD Samsung TV. They responded right away, knowledgeable & honest technician & friendly customer service. I am definitely recommending this shop to all my family & friends. GOOD JOB!