Valvoline Instant Oil Change

There was a Groupon and I needed an oil change, so I came here. I was in and out in about 15 minutes and there was no wait. Definitely satisfied with the speed. I did find it odd that I had to pay for tax even though I used a Groupon. The Groupon didn’t have a disclaimer stating that I was responsible for tax, but it was such a small amount, I didn’t have the energy to dispute it. Absent using a Groupon, the price is higher than what I would usually pay for a standard oil change. Unless there’s another deal, I probably won’t be back.

A groupon brought me here. and I had the service done after taking my pup to the dog park.
Pros:
–fluid top off
–I like that I can stay in my car for this oil change service and even bring my dog along.
–Seems quicker than the lube places where you are required to wait inside of a lobby.
–Instead of constantly trying to sell other services they give a recommendation sheet.
–verbal checks aloud between lube techs working on my car… But still somehow forgot to top off the washer fluid? (Side note: I always checks caps and fluids now… Because another Valvoline location didn’t put a dipstick back and I found it next to my hood prop a week later)
Cons:
–The guy checking beneath the hood forgot to fill my washer fluid. Makes me wonder what else he may have forgot…
–I had a prepay groupon but was required to pay tax? That is a first. Usually groupons cover the entire amount. I will be looking into that. What is a measely $ 1.42 you might wonder. If you wonder that then… *face palm accompanied by head shake*

Service was fast and efficient. Only wanted a smog check and Tina greeted me with a smile and completed the test very quickly and delivered my car promptly. At the advertised price of $ 24.99, I will return and recommend highly. Sam Stine

It was a busy day, and Valvoline Instant Oil Change got my car in and out in 50 minutes. I have no complaints. Excellent service! Thank you Matt.

When this place was own by Fabulous Freddy’s they were great. It was sold to Valvoline and now their prices have gone up and their mechanics are idiots. They took the skid plate off my truck to try and find the drain plug. Not only was this not necessary but they lost a bolt putting it back on. I noticed this with the new horrible vibrating noise my truck now makes. Well, lesson learned. I’m off to the Ford dealership to buy a new bolt. Stay away from these guys!

I wasn’t very happy with my first visit to this location. In the beginning the gentleman was very polite and helpful helping me find a tire replacement for my car. They found a replacement and said it could be delivered free of charge to their location. They asked me for deposit I pay them half upfront and they said they would call me in a few hours to come back to place my tire. I received a phone call about an hour later and the gentleman informed me that the tire could be delivered but there will be a delivery fee. Now it’s been an hour I already paid half upfront and they do a bait and switch on me. Considering my tire leaking air and not having very much pressure left I’m stuck I don’t want to drive back get a refund and then drive to another location and risk not being able to change my tire. This puts me in a tough space to eat the delivery fee now. I asked them if they could waive the delivery fee and they said they couldn’t there’s nothing they can do. Now this may not bother other people or other customers but me being in sales and dealing with customer service I have waived a few fees for customers myself so I understand this is totally possible. So keeping that in mind I did not like how things were being handled at this point. They eventually call me to replace my tire I drive over and I felt Tina was being a little petty when it came to me pulling my car up. She made me maneuver my car so much and to make my tires straight I was asking if she wanted me to drive it actually inside the garage. After maneuver in my car for 10 minutes I leave my keys with them and return in 20 minutes. Now mind you sidenote when I paid half upfront they took down all my information my address phone number everything you could think of. When I go to pay she asked me for all my information again this bothers me. I shouldn’t have to repeat myself considering all the information they’re asking for. Now this is the funny part. After all is said and done Tina drives my car all away around the building to the front door to drop my car off. Now in my head I’m thinking I could’ve simply just pulled my car up when I first drove up had my quesadilla and have Tina maneuver my car the way she needed to be echo been on my way to return to 20 minutes not having to maneuver my car for 10 minutes and straighten my tires. Now here’s the kicker thank God I checked because when they pulled my car up my hubcap was not on I could’ve drove off without my hubcap and then had another issue. Now I understand things can go wrong on the first impression for the first time you interact with the company business or person. The fact that they made no attempt to recover the situation is something that bothers me.

Great, quick & friendly service. We’re ready to change my oil before I was even out the car

Sure it is a VIOC. We are all familiar with them. This five stars goes out to Jeoffrey, Tina, and their staff. I worked for a major oil company for several years and know how to identify talent. These two know their stuff, are very professional, and it shines through brightly.
Stop on in and be assured you will be taken care of properly.