Verizon

Service here has been spectacular each and every time! This place saved my phone’s life several times! Shout out to Eric for having perfect customer service!

I’m sorry that Chris was the one I had to deal with today. He was very pushy, and not working in my best interest. He did not listen effectively to what I was asking, and saying. My contract is up for renewal soon, and after this interaction, I’m not sure, (after several years) if I want to continue with Verizon. I guess I will wait until my contract is up, and see who will give me the best deal. I have tried twice with this store to continue to give Verizon my business. People like Chris don’t seem to care. Where’s Spencer when I need him? That kid was GREAT! He helped me a few months ago, and several of my friends. I’m not used to disappointment, but I guess this is Verizon in 2016.

This Verizon location has proven to fail in customer service 3 out of 3 times now over the past few months.
Before i get into that let me first start by saying I have been a Verizon wireless customer for over 15 years now. Overall, the service coverage has been good and the experience has always been reasonably pleasant.
This negative review all started when I first stepped foot in this location after researching my options for a portable wifi device to use with my laptop for my business. I had money in hand and was intending on purchasing one of these devices from Verizon when I initially stepped foot into the store. Upon opening the glass doors i saw a crowded mess of people everywhere. I waited for some kind of direction of where to go to sign in or who to check with… but nothing happened. I figured maybe they were just busy so i waited and waited… and waited. Finally after 15 or so minutes of waiting around to be noticed i approached the main desk. The agents were assisting other customers so i politely interrupted when there was a break in conversation to ask where to sign in. He kept typing looking down and said «somebody will be with you as soon as they can» never once looking up. So i went back to my standing position (all the bench seats were taken) by the doors and proceeded to wait another 35 minutes. In right under an hours time nobody came to see what i needed or asked to place me on a list or anything at all for that matter. I felt completely ignored. Granted it was 5:30 in the afternoon and they were busy– but to have no contact in nearly an hour… needless to say i walked out with my money and no wifi device.
This was my first experience in the store.
My second mirrored the first experience, however, there was only a handful of people in the store this time. It was a month later and I was thinking about upgrading my iphone. I gave the store another shot. This time a gentleman from the desk area did greet me and said somebody would be right with me. I waited for 20 minutes and had nobody came. I left again. No upgrade.
My 3^rd and my last experience there happened yesterday evening. I stopped in there before meeting my family for dinner. I might add the only reason i tried again was due to the convenience that the store is right near my house and i pass it coming home from work. I walked in and saw a small handful of customers and thought i might actually have a shot! I was wrong again.
I walked in and again stood at the door looking for someone to sign in with. Nope nobody to greet you. After standing there for like 3 minutes or so another customer walked in the door and a lady from behind the desk came over and greeted her politely and added her to a list on the ipad she was carrying, then she walked over behind the desk again.
After seeing this happen i walked over to her at the desk and she suddenly saw me and cheerfully greeted me. I asked to see someone about upgrading my iphone. She politely said that shouldnt be a problem and informed me that there were 3 customers in line in front of me, and offered to have me browse around while i waited. I did look and noticed she was wearing a «manager» title on her nametag. Figured i was good to go.
So i waited, and waited, and waited. 30 minutes went by and nobody called my name or came to assist with my upgrade. In fact, at one point there appeared to be more verizon agents in the store than customers. I particularly watched an agent going around and cleaning the displays with a cloth and cleaner. My final straw was when the same female manager that checked me in started a conversation with another agent on the floor about office work he was supposed to do etc which was followed by a conversation between the two of them. I walked out at that point and jumped in my camaro to leave and low and behold the manager walked out with her purse and was clocking out for the day i suppose. She didnt even realize i walked out… and there was only maybe 5 or 6 customers in the store. In fact not 1 of them on the verizon staff noticed or cared.
I will never go back to this location again. They lost multiple business purchases i intended on making with them as well as my respect. I truly hope Corporate reads these reviews and does something. Being too busy is not an excuse especially if you are clearly not understaffed.
I am considering switching my service at this point.
Dont waste your time.

I wish there is a 0 star for this store. Jimmy you should be a little more understanding for ppl who is not dealing with phone plans everyday. I have being a loyal costumer for years and years and I do pay $ 320 /​month. I’m trying to safe on a line that we don’t use but that was not much option he gave me and no patience from his end.
Very disappointed rudeness from your stuff I guess it is closing time or just don’t want to help
I will look for another company who would like to have our business for sure with all respect

This review is long overdue. Today, Spencer was the hero. His attitude, knowledge, and patience make me glad I stayed with Verizon. This store is always busy, and in the past year, and a half they have ALWAYS taken great care of me. Spencer took the time to make sure all of my questions were answered, and that I knew of deals that were in progress, and what to look out for in the future. Give the kid a raise!

My grandmother has been with Verizon since 1989 even before it was called VERIZON!
She’s elderly and not very tech savvy and sent me down to this location to upgrade her phone plan thinking it would make things less complicated… Was she wrong.
Upon arriving i was greeted and asked to wait for the next sales associate.
JIMMY came along about 10 minutes later to assist me. I explained my situation and that my grandma is elderly she just wants to upgrade her phone with a new 2 year activation. That’s what shes been doing for years and i know she doesn’t want otherwise!
So, automatically JIMMY explains the jump program and i say respectfully i understand the program but my grandmother wants a new 2 year… So then i say she doesn’t want otherwise please leave it alone and update the new 2 year activation. JIMMY seems very uneasy and starts getting an attitude with me saying oh well «SHE» DOESN’T WANT TO SAVE MONEY? and i say its up to my grandma but she is not here right now «OH WOW, SO SHE DOESN’T WANT TO SAVE $ 40» and starts laughing? I find this very offensive, as though he is insulting my grandma’s intelligence. Then he really has the nerve to say, «Well, i hope you understand the jump program since she doesn’t» I mean seriously its just turning into harassment.
I’m getting highly upset but I’m trying to keep my calm because i just came here to get my grandmother a new phone and update her plan. So finally after our argument he gets me the phone and switches his tone to sarcastic and says «Your final total today is $ 77.44 when it could have been $ 20 with the jump program»
All in all, I will not be going back to this location. I’ve never had anyone give me such a hard time over something i cannot control.

Chris is a f*****n d**k. I’m not usually one too write bad reviews. But this guy was seriously having a bad day or something. Bec he was very rude and his tone was not polite at all. I felt disrespected and my overall experience was shitty. I didn’t receive a thank you from him or a simple have a good day. His service was just bad. Too be in retail you have to be able to put on ur best face and he was just rude rude rude. My advise to him is quit. If u really hate ur job that much.

Big fat 0 to this store! Long waits, no managers around to help upset customers! Beware of Verizon, they are the worst. Never consistent with bill and always a different story when you call. I am done with this idiots.

I understand the reviews on the long waits but their effort is good on trying to fix it. It moves quickly as of today. It’s because they are a top end carrier and like me, a lot of people are probably transferring over to Verizon. We got hooked up with sales guy Jimmy. Transferred 4 lines from T-​mobile and he made the process easy and seamless. impressed on how patient jimmy was with us. This process can be worse than buying a car. In a good shopping center with good food options if u do have to wait a bit. Hopefully my phone service is as good as their in-​store customer service.

This is the letter I wrote to Russ Preite, President of Northern Regions for Verizon Wireless:
My review is regarding a Verizon store address 9985 South Eastern Avenue Ste 130, Las Vegas, NV 89 183
On September 9, 2015, I noticed my data usage went up very quickly. I called Verizon and they asked me to go to a Verizon store. I went to the store on Eastern. I entered the store and there were two lady employees at the counter talking to each other and one gentleman employee helping a customer. The gentleman asked the ladies to please help me and they both ignored him. He said they would be with me in just a minute. Then a customer walked in and one of the ladies walked over right passed me to assist him. I asked what is going on and why they weren’t helping me and no one responded. Then a second customer walked in and the second lady walked over to him and helped him leaving me in the middle of store still not helped. The gentleman employee walked up to me and said he would help me and he was very kind. I asked what is going on and why they refused to help me and one of the ladies started verbally abusing me and yelling at me across the store.
Needless to say, I am cancelling Verizon. I am getting all my details together and making sure when my contract dates are over and I do not resign.
I was so furious I couldn’t even get names. I could not believe how terrible these two women were to me when all I did was follow direction from Verizon contact center.
I want answers as soon as possible. I want to know why I was put through so much trauma from these two women and I want to understand why I was singled out. Was it because I was a woman? Or of different race? Or was it my age? I need to understand.
The incident happened today, Wednesday September 9^th at noon. I apologize for not getting the names but I was very distraught.
Thank you and looking for a resolution soon.

Came in to purchase a gift card and it took forever.
For a friend’s birthday I needed to buy a gift card, thought it would be a 5 min transaction. It was definitely NOT! Walked in had to first wait for an associate, they had to check me in. Once I’m checked in, I have to wait in a long line of other customers who need lengthy help with their phone, my simple transaction still had to wait.
Ready difficult system they have with servicing customers.

Solutions specialist, Courtney M, provided excellent customer service. She was extremely helpful and knowledgeable. I am so happy with the deal she gave us. I recommend any new customers interested in switching from another carrier to go to Courtney.

Unfortunately, this store lives up to the typical Verizon Store reputation of waiting forever to be helped.
However, once you have the opportunity to be helped, the staff is very knowledgeable about their products/​services and always finds a way to get the job done.
The one bad thing about Verizon is that you can find a decent competitor cell provider that is less expensive if you’re willing (in the Las Vegas/​Henderson areas) to put up with limited service from time to time.

Unfortunately, this store lives up to the typical Verizon Store reputation of waiting forever to be helped.
However, once you have the opportunity to be helped, the staff is very knowledgable about their products/​services and always finds a way to get the job done.
The one bad thing about Verizon is that you can find a decent competitor cell provider that is less expensive if you’re willing (in the Las Vegas/​Henderson areas) to put up with limited service from time to time.

As a customer for nearly 10 years with Verizon Wireless, I regret to say I’ve never been treated more poorly than I was at this store. I have had an iPhone 4 for the past 3 years and have too many photos to upload to my computer. I finally purchased a new iPhone 5 outright from a friend and went into this store to activate my new phone. When I walked in, the guy working the front was very kind and seemed like they could help me, no problem, so I waited for a sales rep. The sales rep started the procedure and then seemed confused. He said that I couldn’t switch my new phone without losing my unlimited data to 2 gigs so he went to talk to the manager, Patricia Spinks. Patricia didn’t have a smile on her face the entire time I had been there and when the sales rep came to ask her why I couldn’t activate my phone without losing my data, she had no empathy whatsoever, shrugged her shoulders and told me that maybe because I had bought the phone from a friend that there was some sort of «hold» on my account. I tried to interject to tell her my friend works for Verizon and sold me his wife’s old phone. She then said «well it might be easier if you have him do it then.» I knew at that point, leaving was in my best interest. Little did I know, all I needed was a free SIM card to activate my new phone. NOTHING needed to be changed with my data at all. I was treated with such disdain and forced to call a call center to cancel my service before I was told that I could get exactly what I wanted, with no hassle whatsoever. My SIM card was shipped 2 day shipping, free of charge and I write this review from my new iPhone 5. How unfortunate for a manager to treat a loyal customer so poorly. I will never return to this store.

I’ve been here three times and everyone is so helpful and seems to really enjoy their job. Today and the previous time I was in I was assisted by Spencer. He was funny and very helpful and real. He didn’t seem to be one of those sales people that try to get your money and pull a fast one. The previous time I was in I had dropped my phone in a toilet and needed it to be replaced and it was quick and easy which definitely helped the situation. Today I was eligible for an upgrade and Spencer told me all about the Edge plan which I ended up going with! If you live in Henderson and need a Verizon store to go to this is definitely the place to be! Great service!

So I go into this store on Thursday to get an iphone 6 for my daughter and I noticed one very heavy set man leaning on the counter helping a customer. Never once did he look up, give eye contact, mutter a word, he just ignored me for 5 MINUTES. I walked near the counter, and in his field of vision, but nothing, I was invisible. Then two ladies came in the store soon after, same thing. He did not acknowledge ANY of the customers entering this puny little store.
Needless to say he is a poor example for Verizon. He was obese (around 500 lbs easy) leaning on the counter to support his weight so obviously standing was an issue for him. Customer service is also an issue for him so me and my daughter left, drove down to the Green Valley Verizon, were immediately helped by smiling faces and not only did I upgrade her phone but I upgraded another line as well due to their awesome customer service.
Stay away from this location and drive down Green Valley parkway and Pebble. Your experience will be NIGHT and DAY.

Verizon Service no longer exist. I have been with Verizon for years, recently I have seen a serious decline in service, follow though, and caring.
If you are looking for new wireless service, find another carrier. If the company doesn’t care it’s customers in this day and age with the many choices out there, they do not deserve our business. Without customers, they will realize their mistakes. It’s a numbers game and I realize one person will not effect them but if we use social media to share, maybe the single snowflake will turn into a storm of revolt…

Worst customer service ever!!! James (sales rep) fraudulently signed a receipt of mine for services I did not want and I had the proof. Courtney one of the Glorified cashiers accused me of signing the receipt. They all need to go get trained in the basics of customer service. Never would I step foot back In that store I would tell the world not to go in there. They are thieves. Thankfully the wonderful customer service people when you call up Verizon helped me deal with this nonsense. That store should be shut!

The store gets .5 star
— A store rep gave false information to an Verizion Phone Rep who called into this location to confirmed what was in stock, type of electric, and a current iPad deal with a purchase of an iPhone.
— No MANAGER came to diffuse a situation after an encounter with a loud verbally hostile employee. Just because «Thank you» was used, it boils down to attitude and delivery. Spare me the sugarcoat to your attitude and belittling demeanor.
— I requested for the District Manager’s contact information yet the best they could do, was have me write my information down on a business card which would be submitted to the district manager after he returns from Maternity leave– very professional.
If I could reward a negative star, CHRISTOL is surely deserving of it.
— Rude, loud, and very talented at belittling customers, instead of getting to her point.
— Disrespectful to her own customers by disrupting her own sales to intrude into mines.
— Sugar coats the attitude with kosher wording.
— Disrespectful to her own coworkers. Instead of helping them, she just takes over the conversation. Chris (my sales rep) and myself were both unaware of the FINE PRINT retail cost price which would have easily answered my question, which was directed towards him. I do not need someone trying to educate me on simple math– I can subtract 100 from the amount.
My plan was in and out… Get my phone, get my bro’s iPad, and get out. All these issues stemmed from false information given to my brother that lead me to encounter the wonderful holiday spirits of Christol.
Solutions:
— This store Manager really needs to have a meeting to explain proper customer service etiquette.
— Also discuss proper communication etiquette between co-​workers
— And a Manager should be present to diffuse the situation. In my mind should taken the initiative to join into the conversation rather then being summoned. One manager in the back was fully aware of what was going on on the floor and never came to talk to me– my Sale Rep spoke to him twice without me present. Maybe it is my fault for not asking to speak to a Manager, who knows
— Communication is key and knowledge of current sales or deals.
— Christol is her own world operating by her own rules, cleverly attempting to sugarcoat it all– enough said…

I just wanted to say, I’m super impatient & haven’t been having the best week! My boyfriend wanted an iPad tho, so he asked me if we could go to Verizon & purchase one … He is badass so how could I say no, but the main thing is … That we got the best associate to help us, his name is Daniel Villa, super friendly, educated in every aspect of what we were interested I. And wasn’t pushy? He had good work ethic and good social skills & marketing techniques! I wish everyone who was hired at Verizon was that aware and efficient with what the clients main purpose and results were ! Thanks Dan ! Keep up the great work !!! Super appreciated ! In and out in a flash today, with the iPad we wanted !

This verizon store has some great employees who seem to actually care. The manager (blonde, can’t remember her name) was genuine and helpful. I don’t mind coming into this store!

Ok Verizon… so close, yet so far from good. My phone hasn’t worked right for several months, but since it had been over a year since I purchased it I assumed I’d have to wait out my contract. After weeks of my phone getting worse and worse (and purchasing a new battery) I decided to check with Verizon about my actual options.
I walked in and someone immediately greeted me and informed me that I was next in line. About five minutes later someone was helping me. He asked me a few questions and informed me that Verizon could send me a new phone at no charge. What!?! I never thought that was even possible! Yay! What made it even better is he said it would arrive in 1 – 2 days. I was so excited. I went home to wait. About an hour later I received a tracking update that said it was scheduled to arrive the following day by 8pm. Yay, again.
The phone was in my hand by the next afternoon. Super excited to switch my stuff over I researched the best way to do it and found Verizon cloud. But when I looked at the app it seemed as though I would need both phones linked to my account before I could switch or so I thought. Not realizing there was a way around this I brought both phones a to Verizon.
This time when I walked in there was no one to greet me, but it was kinda late (about an hour or so until close) so I just waited near the door for someone to become available. A female manager finished up with her customer and came over to check me in. Here’s where I think the problem starts… I explain in detail to her about what I am trying to do, and she agrees that Verizon cloud is great and lets me know I’m in the queue. I waited about 15 minutes and then someone approaches. He takes both of my phones and immediately removes SD and SIM card from old phone and places in the new phone. At this point I try to interject that I want to make sure all of the stuff from the old phone go to the new phone and ask if I need to do something before he removes the cards. He doesn’t really look up just shakes his head and continues on.
I’m not an idiot, but I’m also not a tech person so I trust that he knows what he is doing. He tells me that it will take several hours to backup so I should go home so that it can do it over wifi. And off I go, after several hours later… I finally feel asleep and woke up to those sweet words «backup complete» yay… or not. Upon examination of my phone I notice none of the messages transferred over and only a portion of the photos. What the hell?
So on my own accord I moved the cards back to the original phone and I’m currently in the long process of backing up again. I feel like either they didn’t understand what I was really asking or they don’t care. It’s just annoying. Customer service is about listening to ensure you really understand what the customer is asking. I know these guys deal with difficult and unhappy people all day, but I was none of those things. I deserve to be given quality service.
So after several hours of moving all of my photos to my computer I am finally close to be done. UGH

Horrible customer service!
I have hade Verison Wirelss for over 7 years now, and have over 5 lines on my account.
All I wanted to do is upgrade my I phone, so I called customer service for pricing and specials, asked if the prices were good in store, because I didmt want to deal with the transferring of phones by my self. They said yes.
Went to the store, the sales man said I could only get $ 50 towards my phone and had to use $ 50 towards accessories!
That is a LIE!
I could use the $ 100 towards anything I want, pay my bill, purchase a new phone or so on.
He was so rude, demanding that Verison Wireless lied to me and that each store had the right to «make «there own rules. The manager said that he had never heard of this rule and that the $ 100 could be used however I want
I will not visit this location again.

I usuually don’t like heading off to the Verizon store for upgrades to my phone. I’ve been in several stores across the valley, and this by far was the most pleasant experience I’ve had in my 8 or 9 years with them.
We were greeted by Tom, who immediately recognized his alma mater (Go Green, Go White) on my husbands phone. It can be a tedious (and boring) wait while they do all the techno stuff to get your new phone up and running, but Tom made the time pleasant and did a great job upselling the Bose mini with our trade in credit, which we are now the proud owners of. My husbands phone had trouble activating and he just kept at it, even though it was quickly approaching closing time. He never made us feel rushed, or that he was in a hurry to get going.
Good job Verizon, Tom is a keeper!