Wells Fargo Bank

I’ve been with Wells Fargo since 2007, I think I even signed up at this location or it soon became my home bank. That was almost 10 years ago when they actually cared about their customers. I bank with this location for my job and not for myself anymore it’s that bad. I drive 15 minutes out of my way to go to the location I like. This one is literally .3 miles away from where i live. That’s how bad it is. Now here’s why. Pay attention, business accounts newly in the area. They have 1 business line and usually 3 non business open on average. If they don’t have a business customer in line, they’ll take their non business accounts at the business window. No problem, that’s great. But when I stand at the business line for 23 minutes behind a non business account and watch all of the employees including the banking manager standing around not taking me because I’m business. Here’s there excuse. The non business lines don’t have suitable change for businesses. I don’t get much in change!!! Not even if I don’t need change, they won’t take me or any other business people. So then I start using the drive thru because I don’t like the fact that they know you have a business to run and make me wait 20 minutes in the store. Well, I was told by the banking manager through the drive thru that I’ve been using 2 months when I don’t need rolled coins in change that my change requests are too high (mind you, a hundred in $ 1 bills must be outrageous via the drivethru!!) and I can’t do that anymore. She’s never stopped me from doing that and I’ve been to other locations that loved when I did drive thru for change for work. Anyway. Long story short, take care of your business customers because chances are they’re more than likely personal customers and more than likely moving every account they have (4!) to a different bank. Al because of one location and how they treat their customers. Loved this spot 5+ years ago but now it doesn’t even deserve the 1.5 star they have on here.

Wouldn’t let me get something nortized because did not have an account with them … My friend went there the other day to do it and charged her and wouldn’t let me do it… Horrible!!!

This location is pretty good, the people are all very nice. But I hate this bank. I hate the online services, they suck. All I want to do is make separate areas where I can put money for things like Vacation or Education. To do this, I have to create differet savings accounts, which costs 25 $ each. So I called them and asked if there is any other way I can do this, without creating a shit ton of accounts just so I can physically see how much I have for each subject.
«You can create a savings goal.» is the response. Cool, so I do that. And ow many savings goals can you create for each account? ONE! How the hell is this suppose to help me?! I do not want to create a fuck ton of accounts, just to be able to separate my money. Is it so hard to let us do this?!

Avoid the inside for business transactions. The teller has a separate window and line but they seem to take everyone at that window. I always wait. It is very frustrating at this branch. They used to staple my receipts and thats over. Probably cutting costs. The drive thru is better. Still no staples. People notice the little things.