Wireless Toyz

They took my phone for repair, lied profusely about erasing water damage to hide it from AT&T. Luis bluffed me for thee months as I begged for my phone back. When I finally returned he tried to act gangster and threatened me with destroying my contacts. Avoid at all costs.

Been in here a number of times and walked out empty handed each time. They are unfriendly, unqualified, undermining, and mean. They give you no set price and fluctuate that price as you talk to them. They act like what they do is a science when any one with the right screwdriver can accomplish what takes them an hour to two hours, in 20 min. The place looks like its going out of business and I can see why.

My daughter took her Galaxy Note here for a bad charging port. THe price they quoted was fair, $ 85
First, they implied they might fix it the same day. Then they said, probably the next day. Anyway, long story short, they had the phone for three weeks. Every time we called, we were told, «Don’t call us, we’ll call you when it’s ready.» Considering some of their customers only have one phone, I think they should expect customers to call the check the status.
Turns out they ordered the replacement part from China, which takes two and half weeks. I repair computers and would never think of keeping a client’s device that long unless the situation was clearly and frequently communicated and agreed to by the customer.
After three weeks, we gave up and picked up the broken phone and I explained my concern with their lack of communication.
I found a store in Las Vegas that had the part needed for $ 19. Within 24 hours of picking up the phone from Wireless Toyz, I had repaired it myself.
I think the techs probably know what they’re doing, it’s the administration that’s to blame. First, when they take in a phone they should log it into a tracking system (even a spreadsheet would do). Every day a manager should be reviewing the status of repairs and trying to expedite. If there’s a snag, they should be contacting the customer to let them know the status.
Why in the world a professional phone repair shop can’t get parts in the US when I was able to get them in our own town is beyond me.
I can be critical, but at the root, I simply want businesses to improve. I always give feedback and I try to make it constructive. When they call me a week from now and say the part is in, I intend to tell them how they should improve their service.

Had a smartphone that was from sprint and had them flash it to pageplus cellular. They flashed it over and moved the phone number over. Seemed knowledgeable and did a great job. Didnt find many companies in Vegas capable of flashing phones so I highly recommend this Wireless Toyz store.