Yao Betty H, MD

John actually is really nice. Sometimes when we see someone with their game face on we think there is a problem. He has lots of patients and responsibility so sometimes people may think he is rude when he is just trying to stay focused. More importantly, it’s the doctor we should be reviewing. Dr. Yao is everything! She is beyond thorough and really is quite serious herself. Talk about game face! At the end of the day I want someone who will get the job done.

I first came to doctor for medical problem. the doctor gave me the exam and told me to go Steinberg for xray and ultrasound. they said that they will send the referral to Steinberg. I made the appointment and went 2 weeks later to Steinberg and when I went that morning, the people at Steinberg said that they never received the referral. the people at Steinberg called the dr. yao office to get referral. when Steinberg finally received the referall, I realized after the xray that the tech xrayed the wrong area. I asked the tech and they said that this was what was requested on the referral. the tech told me that the result would be sent to the doctor within two days. after two days I called dr. yao office and asked for result. the receptionist had an attitude on the phone and replied that I have to make an appointment to get the result. I made the appointment and saw the doctor. I told the doctor what happened at the clinic and she replied that Steinberg was bad and now referred me to pueblo medical for the lower stomach ultrasound. this time I asked the doctor for a paper referral. I did the ultrasound with no problems at pueblo. I called the doctor office to get the result about one week later and the receptionist at the doctor office was growing exceptionally rude. I have come to realize that it was not the fault of Steinberg for xraying me in the wrong area but It was the doctor office for not giving the correct referral. the referral had to come from the doctor to the staff. I have found that the staff has a very poor customer service.

Need to clarify, my review is on the male receptionist. I agree with one of the previous reviews. He needs to check his attitude. I was in the waiting room for almost 30 mins. He had a few phone calls during that time, and he’s rude to everyone. I mentioned to him that a truck parked between two spots right in front of the clinic. That made it very inconvenient for other patients. (FYI, there’re only 4 parking spots in front of the clinic.) he said «yeah, I know. That’s my truck.» HELLO?! Don’t you have employee parking? Isn’t it expected to let your customers to have the easier parkings spots to your business?

Wow. The receptionist here is RUDE. I am not even visiting the doctor. I’m here with my grandma who is seeing the doctor. They were rude to her on the phone when she called, telling her that she would probably have to wait a very long time because Mondays are horribly busy in a way to make her feel bad. That rubbed me the wrong way. Why not inform her that there might be a wait rather than make her feel bad about it?
Once we got here, she didn’t even have to wait. The only people in the waiting room were waiting for their wives who were seeing the doctor, not actually waiting to SEE the doctor.
As I’m sitting here, I heard the receptionist
make an outbound call to someone then complain to someone else in the office, threatening about how «it’s okay, they will just be sent to collections» as that will be his revenge on the client for whatever reason– all within earshot of other patients.
I hope this doctor is worth the piss poor receptionist sitting behind the desk.
I’m giving 2 stars since I’ve never seen this Doctor. I’d like to give one just for the guy behind the desk.

The office staff and the Dr are very nice, caring, and went out of their way to make me feel welcome. I loved the office, and John in particualr.