Payless Moving

Not only did they arrive 10 minutes early, they were efficient, careful, and quick. I would definitely use them again.

These guys were great. Totally reliable, courteous and ready & willing to do as asked with a smile. They also called to confirm times and didn’t flinch when we had to schedule a couple of hours later due to our apartment not being ready. They were also very fast. Overall, we couldn’t have asked for more and will definitely be using them again next year when we buy a home.

horrendous! totally unreliable!
we hired them for a local move and the office called to say the movers were running late. two hours late became six and by that time the office was closed. no call, no notification, nothing.
worst movers i have ever had. if you want an actual move, hire someone else.

Buyer Beware! Let me start by telling the positive… Really liked Neal the manager when he was at our house for an onsite estimate. Great price for all the stuff we had… was really excited to use movers as I’ve always done it myself. The office person called to confirm the day before and the crew showed up early. Was really excited to work with them. Before I share the negative, I’ll share another positive… the 4 man crew worked very hard on our move and they were very nice and respectful. Again, they worked very hard and were great guys.
So here’s where it went south. Five minutes after they arrived they took down the cable wires in the street with the truck and the hardware ripped out of the side of our house. My husband was furious and I assured him that everyone makes mistakes and to relax. Was dissapointed that No one apologized to us for the mistake and then worse instructed us we had to take care of the down lines laying through the yard and in the street… 20 degree weather. Next issue is that I was quoted for a 7 hour move and it took 12 hours… and that included us instructing them to stop moving stuff out of our house because we already exceeded the 7 hours and hadn’t even left our current home.. We are local so decided to move the rest ourselves and at least get what they already had out to the new house. At the end of the day the bill was almost double what we were quoted because they underestimated it.
It gets better… I sent Neal an email telling him I was dissappointed in the move, highlighting the positives above, but also stating I thought it was a bait and switch. I gave him the opportunity to change my impression. I did not mind paying the money but felt like as a moving professionals he should have been able to provide a better estimate… and they should have apologized for the mistake he made with pulling down our cable wires. He contacted me a few hours later and proceeded to scream and curse at me blaming it on me and calling me profane names. He said I added things that were not included but we clearly asked him to move it all and he assurred us it was no issue. I cannot type online the profanity and personal insults he screamed at me but they were the worst curse words one can use and he used them repeatedly. He would not let me speak and then hung up on me.
Whats worse is I feel bad for the crew… because of the bad estimate by Neal I only had enough cash on hand to buy them dinner and then tip them $ 60 each for a 12 hour move in 20 degree weather.

I hired Payless moving on 2/1/2015…Frank and Jimmy were my movers and they were AWESOME… they arrived early and had me moved from Cherry Hill to Bordentown in less than THREE HOURS… they were professional and took great care of my belongings. I would definitely hire them again.

Great Experience! These guys did an excellent job. I moved from Deptford to Ventnor and they had me completely moved in 3 hours.!! wrapped my couches and took special care of my furniture. I would recommend them in a second.

worst movers ever!!!
do yourself a favor do not hire these losers!!! look elsewhere!

Unfortunately, I have to give a very low rating. I guess you get what you pay for. I called the day before and the woman told me she could only give me a window of time 12 – 2. I said that’s fine, because she had assured me that the movers would call me on their way, so that I would be able to get home from where I was. Therefore, I assumed I could be out and about during this time, because is get a call when they were on their way and I could get home. This is not what happened at all. I get a call at 11:30 that the movers were at my apartment. I told them that I happened to be at my new place unloading some stuff and I would leave as soon as a could, but that I was told I’d get a warning call. The mover sounded very frustrated. I called him multiple times on my way to give him updates about where my fiancé and I were. He never answered. 15 mins before 12, he called me back and although frustrated, he knew where I was and how long it would take me to get back. Then, I get a call from the owner (the mover was angry and called him). He owner asked me if I was on my way and I explained the situation. My fiancé and I got there at a few minutes past 12 and the movers were literally pulling away. My fiancé had to pull his car up behind the truck to stop them. They were actually leaving!!! Then, we get them to stay and the main mover was superbly rude, even after explaining that we called the day before. He was very angry. He told us he was starting the time from 12. We said we wanted the time clock started when we arrived. We called the owner and he vouched for us.
The actual move — the movers were very quick and efficient. We were locked into 3 hours and paid for that. We did not want to go over this time, because of money so we took a car load of stuff over to the new place as well. The movers finished well under 3 hours and we asked them to help us take stuff out of our cars, because we paid for 3 hours. He said no because we made him late for his next job. He said if the stuff had been in the truck, he would’ve helped us.
When the movers left — we realized our glass kitchen table had a missing piece! We called the owner to explain the rude behavior, how we were skimped on time and how our table was missing a piece. He was ‘nice’ but didn’t do anything for us. He kept telling us that he couldn’t find the piece, he had to ask the mover when he came back and that it was a small piece (implying it wasn’t a big deal). We explained that it was imperative that we got this piece because the table was a gift, the table wasn’t usable without it bc it was on a tilt and the table isn’t made anymore. He assured us he would get it to us that night. Nothing. Called the next day, assured us we’d get it then. Hadn’t heard anything about time so I called multiple times, as well as emailed. Finally, calling on a coworkers phone, the owner responded. He acted as if he never told me Id get the piece yesterday or today. It was not a priority to him and a whole lot of lies. Finally, I said I want to come get it myself. At 9:30 that night, we had to drive a half hour to pick up the piece in his mailbox at his home. He was home and left it there — never once apologized or anything. They had our money and that’s all that mattered.

The movers were great guys, really professional, speedy, and effective. I have nothing but positive things to say for Mark and Nate– these two guys really know what they’re doing. They were about an hour late but called in advance. Once they got there, they really worked hard. The move could not have gone more smoothly, and it’s because of them!
I was slightly annoyed with the company itself. First, they refused to give an estimate in writing and insisted on being paid cash. Fine… except I’m pretty sure that’s because there were many fees that Payless «forgot» to mention to me when I called for the quote. I was not told that televisions HAVE to be wrapped/​packed by the movers (for $ 45) or that there was a fuel surcharge of $ 15. I paid the entire amount owed, no problem, but there was no good reason why this wasn’t disclosed in advance.
I also think Payless severely underestimated the time needed for the move– on purpose, to give me a lower estimate. I was estimated for a 3 hour move. My old house and new house were 30 mins apart (so minimum 30 mins of driving time). So really, 2.5 hours of moving time. Which equates to a little over an hour on both ends.
I had a 2 bedroom house but moved all the boxes on my own before the move. I was 100% organized with everything dismantled, wrapped, labeled, and ready to go. The movers commented that they had never seen such an organized house or such a smooth move. They were working HARD and fast without a break and it took 3.5 hours. My boyfriend and I also helped carry/​move the entire time. So really, there’s absolutely no way it could have taken 3 hours with all the boxes and with only the 2 movers working. That 3 hour estimate was hugely unrealistic. Had we not been super organized and helped– this would have been a 4+ hour move, easily. Payless is in the business– they should know that. I think they probably DID… but wanted to come in as the low bid estimate.
Overall, I’d use Payless again– but I’d ask several times about the «fine print» and fees and I’d add time onto their estimate. I have no complaints, only raves about the actual movers– they saved the day for the company!

I recently moved with Payless Moving, the movers were friendly and efficient. They finished my move within the estimate and handled my furniture with care. I would recommend them to my friends and family.