Staples

Staples has left me with a nice surprise.
A few years ago, I brought my laptop to this location to have some work done on it. They have computer repair services.
Until today, this had been the only time I had repairs done on my computer.
What I found out today was was that apparently instead of putting the screws back in after taking my laptop apart, they GLUED IT BACK TOGETHER!
Apparently my computer is suppose to have 50 screws. Only 12 were found when it was worked on today. Only 12! That’s outrageous!
They also bent my keyboard when they took it out, and GLUED it back in as well. They also GLUED they keyboard cover back in!
I am very upset with what I am now discovering. Staples chop shopped my laptop if you could imagine that.
I would much rather give this place 0 stars. Do not have your computer repairs done here. Do your research.
I guess like the way some mechanics will mess up your car, so do computer repair people.

Slowest moving Staples ever! Stood in line for over 20 minutes to get some larger scale copies made. No one addressed or acknowledged me and other employee were just walking around the store. Copy Department and Shipping are horribly understaffed. Save you time and money and go somewhere else.

This is by far not the best Staples I have worked with. We requested same day service but it took three days to get the job done and I asked to be called and no one called me. I called the next morning and found out the job was completed. My review is nothing to do with personality as every staffer I have dealt with are very nice. I think it has to do with staffing and organization.
For this popular location, I think at all times there needs to be at least 3 – 4 dedicated staff members. You literally sometimes can wait for 10 min. or longer before someone acknowledges you. The best way to be acknowledged is to probably stand in front of the register. Also, the organization behind the counter could use some TLC and organized better.
Again, I feel bad for some of the workers because they are overworked so this is really for Staples Corporate to understand as a customer, you should shoot for 5 min. or less rule with regards to acknowledging and helping customers. Additionally, at least at this location, there should be 3 – 4 staffers at all times.
This is a fair review and I hope you found it helpful.

I spent an hour trying to buy a chair. It ended up being the last one they had. It was the display model and had some scuffs in it. Once I finally got to the register, an assembly fee was added without telling me. The associate (in training) called the manager who also tried to charge me a $ 10 set up fee for the assembly. I left the chair and the rest of my purchases.

Another piece of wire in the Stapler. Same limited selection of ballpoint refills — I’m guessing they want you to throw away the pen and buy more.

Staples has just acquired the USPS service along with UPS. Customer demand would likely increase, it is unfortunate that there are not enough staff available to meet the needs and as a customer you find yourself waiting almost a half hour. If you cannot handle the demand in an efficient way, do not add an addition service.

Staples, and similar stores, tend to have a problem syncing their in-​store stock availability with what their websites claim they have in stock. I’ll more often than not be looking for an older peripheral or something that isn’t readily available and get excited to find that this store or another should have it, only to be disappointed when that turns out to be false.
That being said, I still give this Staples a 4 star rating because once I’m in the store, the staff are helpful and courteous, quick to apologize for the confusion, and ready to try and order the requested part if they are able to.
In past Staples stores I have met with a gruff «I don’t want to» attitude, where the first person I deal with typically just doesn’t know how to help me and doesn’t seem to want to care. This branch has been nothing but helpful every visit so far.
If you need quick help and feel more comfortable with a familiar chain such as Staples, go to this one. It’s the winner.

I just came back being totally satisfied from my experience at this Staples. I usually go to the Staples off of Cherry Hill Road, but this time I was on my way to Best Buy and I remembered speaking to an EasyTech Supervisor, named Aron, and stopped by the Staples in Laurel to help me with replacing an old AGP video card on an eight-​year old PC. He got the card installed and the PC working like new. I definitely had a five-​star experience. I would have given this Staples five stars except I have been to his Staples before and was dissatisfied on one occasion. Overall, this is a good Staples and I will return.

Sales associate ADA is extremely rude. Avoid shopping here at all costs.

I love this staples because it’s very close to my office. The problem is that many of their items have been opened if you carefully inspect the package. Even a Microsoft Office was carefully opened, that I had to return for a «new» one which also had the seal unglued. It’s so common that I don’t find it suprising anymore.