Pentucket Medical

If your life truly depends on it… all joking aside, do not go here. Was told we had a life threatening situation with my husband, yet no followup call (until I called several times), no next step to follow, and no plan of action. And if you want to actually see your doctor, forget about it. Get used to seeing the NP, she is all you will ever see. It is a factory, you are a number, and there is no «CARE» in this healthcare facility. You will be completely on your own to navigate the red tape, and find your own next level of care.

I like this office for multiple reasons. First the location, second they have a lab, and third I never wait. However, if you have to call them, expect no answer, to be put on hold, or for the phone to be picked up and then with no care hung up. It has taken me more then one attempt every time I need a simple appointment made. Then I thought let me try the patient portal. I got a call back (phone message) saying I need to call to make an appointment! Yikes, they are dropping the ball with their patients simple requests.
I hope if this is read they take it to heart to revamp the way their call system works.

Incompetent personnel. Last week my wife’s lab work order was not made and she was unable to get her tests done. This week my son’s referral to a podiatrist was not made so his foot procedure was cancelled.

After plenty of terrible doctors, I’m so relieved to have both wonderful primary care and specialists at Pentucket Medical’s Riverwalk location. Every nurse and doctor I have seen at the Lawrence facility has been attentive, informative, and compassionate. They respect my wishes with regard to my medical care, and always do whatever they can to make sure that I am at ease.
Every department shares notes through their network, so every doctor I encounter is well informed of my history, allergies, medication, and current medical status. The walk-​in center is fantastic for non-​emergency visits that can’t wait for a primary care appointment.
Pentucket Medical’s team (primary, walk-​in, and allergy) were able to solve a complex issue where my frequent infections and illnesses turned out to be a chemical allergy. Their communication and ability to share information is what led them to finding the root cause of a very complex medical situation. Other doctor’s I had been to simply treated the symptoms instead of looking for a cause.
I’ve met many of the various doctors in the walk-​in over the years (they all rotate shifts there) and have never had a bad experience with any of them. Everyone from the Lab and XRay techs to the specialists and RNs really seem to be there for you. I hope I never have to find another medical center, because this one is awesome.