Banfield Pet Hospital

Do not go here unless you want a dead pet. Wellness plan was to protect pet, right. So took cat in for check up after clear signs of anemia like eating her sand. Vet said. Oh she’s fine, but didn’t even do a blood count. 3 weeks later I’m back with cat at 5% red blood count. Either a 4k emergency transfusion they couldn’t even do, or put her to sleep. We regret ever going here. I hate leaving bad reviews, but you need to beware. Also, they keep billing me for the Frickin wellness plan, saying I owe then for last 2 months of contract. One more bill in the mail and I will email everyone at corporate ccd telling them our story.

I dropped 1 star from 5 only because of the volume of pets and how hard it is to get in. That said, it’s very confusing to me that so many pets would come through this facility if these negative reviews were true. There need to be more reviews from the thousands of happy customers to counteract the negative of a few. My two Labs have come here for 2 years and are on the wellness program. True it does not cover everything, but has saved me tons over the two years. They are everything to me, so the small fees monthly with peace of mind are priceless and worth every cent. Everyone I have dealt with are knowledgable and polite. Even when smashed busy. I have seen rude impatient customers show ignorance time and time yet they stay polite. Great place to take your animals in my opinion.

The service from the front desk has declined rapidly over the last year and a half. I would rate a zero if possible for this location.

I chose Banfield Animal Hospital based solely on my like of PetSmart. I should have done my research first! Recently relocated, needed new vet.
I called to make an appointment after discovering my cat had worms. The were great on the phone and were quick to get me in. Again, the location. Is great being right inside PetSmart.
When I arrived and told the person I was there because my cat had worms she began telling me about the Wellness Plan. I was caught off guard and quite confused as she was talking about all the benefits, etc. After all, we were just there for wormer. In fact, my cat was already up to date with vaccines and not due for a yearly exam for a couple more months.
The Wellness Plan was pitched like high pressure sales with a lot of confusing information. I decided to go ahead and sign up for the plan and then take the information home and read it better knowing I was told I could cancel any time. Cost around $ 35/​month.
My cat was taken from me and I did not get to go with. That was fine, we were just there for wormer. They brought me my cat back, handed me a bottle with two pills and told me what to do. I half listened knowing I’d just read the bottle. Also in the bag was a 6 month supply of flea medication.
Once home I realized no instructions were on the pill bottle. My bad. Next read up was the wellness plan. The literature was laid out very to the point. Here are the benefits, here are the costs. I ran the numbers and decided it was too expensive. I had 3 more cats and a dog to find a vet for and the yearly cost for my furry family of 5 would have run me close to $ 2500/​year.
So I made the call to cancel the plan but not before I read over the clearly written fine print of pay in full the services already provided when canceling. That’s cool. Fair. Fair until I learned that when they took my cat away from me they performed a full comprehensive exam and battery of lab work I wasn’t aware of. The customer service rep and I went over this a few different ways and it ended up that I could cancel and pay them $ 500 worth of fees for services they performed without me knowing or stay on the plan 12 months. I chose to stay on the plan as it was cheaper. They did let me return the flea control when I realized I could get it for a smaller cost elsewhere.
Two months later the worms reappeared. I was quite happy knowing that this wellness plan was in place at least and that I wouldn’t have to pay anymore. Oh, but worming wasn’t covered. At least that’s what they told me when they handed me a bottle with 1 ½ pills inside. $ 22. Written instructions this time.

The staff here are quite possibly the worst people I have ever dealt with. They are EXTREMELY rude and passive aggressive.
I have seen them purposely ignore customers and giggle to each other about it later.
They failed to called me to tell me my dog was ready to be picked up. When I called, I was put on a hold for 14:38 min. to finally be told that I can come get my dog. I honestly cant figure out what these people are doing instead of their jobs.
Also, as mentioned before. The stitches on my pup are god awful. It looks like I could do a better job. Deplorable.
They are always adding random things here and there for my pet, that were never actually needed! This is how they get you, it should be obvious. However, as a pet owner you want to make sure your animal is healthy.
I truly regret going to Banfield for any of my pets needs.

I took my two cats for a yearly dental cleaning and one of them also had a cyst surgically removed. The vet forgot my cat’s (*the one who had surgery) antibiotics. They also forgot to inform me that he had a fever after the surgery. I only found this out when I called to let them know that I was missing the meds.
Their response to me was «it must’ve slipped my mind». No apologies. It was akin to «oops, I forgot the medication and by the way your cat has a fever and is sick».
Needless to say, I was and am extremely irate.
Furthermore, the stitches in my cat’s head were erratically sewn in as if done hastily and without much, if any thought. His wound looked infected and was swollen and bulbous.
This type of negligent care is why I cannot recommend this place to anyone. Do not go here if you love your pet (s).

So let me get this straight. We pay $ 400 a year for a dog membership for Banfield Pet Hospital they recommend a $ 120 heartworm medicine that my dog can’t even keep down, and you can’t give us a refund or another medicine. But how nice of you to «put it on his file that he needs to try another brand» Gotta love customer service like that.

I have had completely the opposite experience with this Banfield. I’m a neonatal intensive care nurse who prides herself not only on providing excellent patient care but also compassionate and holistic customer service to my patient’s families. That said I can be extremely critical of medical care for both humans and our fur babies. I set both my fur babies up with a wellness prevention plan through Banfield and not only was the sign up a breeze but the customer service throughout the registration process was phenomenal. Don’t even get me started on the savings!!! Awesome.
As for the visits… we have been there for both pups to have their full comprehensive work ups but also a visit for boosters. Both visits left me fully satisfied and very happy that I had ended up picking a Banfield plan. Both the vet tech and the vet (different vets on both visits) were absolutely lovely and very patient with me as I asked every saved up question I had about both my rescue babies and their individual needs. They answered everything! They were so wonderful to my nervous 1 year old pups, very compassionate throughout the shots and blood work and made sure I had all my preventatives on me before walking out the door. When we returned for boosters nearly a month later the vet tech greeted us warmly, remembering me and both of my pups. That’s impressive for high volume vets. Following that visit my smallest, newest baby had an unforeseen reaction to the booster. I was already home and called Banfield with her symptoms. The vet tech assured me I had time to make the drive back to them before it got worse but said to come back right away. I rushed back to them and they met me at the desk… the receptionist had been made aware that we were coming back and why. She immediately got the vet and tech we had just seen to come get Sophie… I didn’t wait a second. As soon as they had her evaluated the vet personally came back to discuss plan of care options, meds and expense. Together we picked the best option for Sophie care find meds delivered immediately. A short time later I was able to take my lil’ one home with detailed discharge instructions and contact for an overnight ER vet nearby.
I am and have been so pleased with Banfield and have no reason to ever suspect that I would be left displeased in the future. I have been with private and more expensive Vet offices before… some amazing Vets… and this Banfield has proven to be just as wonderful.