Emerald Management

Proceed with CAUTION! I decided to use Emerald Management after renting my property for 2 years. I spent nearly a year of constantly calling and emailing them with neighbors complaints. Finally I was told that the tenants were having a weekend long party and each night people were being taken to jail. I notified Emerald to please go to the property and find out what was going on and begin to evict them. The tenant was already 30 days delinquent on rent. Michelle Moss then stepped in and asked me if I was «SURE» that I wanted this tenant out of the property. I told her based on the past year of warning them of problems and that the neighbors watched people get hauled off for an entire weekend in police cars, I was quite sure!
The tenant was finally evicted after the full 60 days of not paying any rent. On the day of eviction I called Emerald to ask when I would be able to get into the home and received no return call. At 5pm that afternoon I received an estimate from them with over $ 6000 in REPAIRS and Emeralds Turn Key FEE. No call, no apology, just an email.
I then requested an in person meeting. They simply said «This is the risk you take in renting» and this tenant checked out on credit. There were a years worth of emails regarding pets (which they paid no deposit), late rent, parties, upset neighbors etc… We saw this ending long before it arrived and they felt no responsibility. All I was able to get were a few minor fee’s waived.
I was left with the following in personal expense.
$ 8500 in home repairs
$ 3000 in unpaid rent
Many hours arguing with a company that could truly care less that they put a terrible tenant in my home.
Emerald’s response of «This is the risk you take» is a classic cop out to owning the fact that they aren’t good at their profession. They will put the first person that qualifies in your home and you better hope they don’t destroy it because Emerald will not be there to help.
I would search elsewhere for a company to manage your property.