Quality Inn & Suites Lees Summit – Kansas City

Hey it’s a Quality Inn not the Ritz Carlton but the staff was amazing! They were super nice recommended the best BBQ I’ve ever eaten (The Little BBQ PIT) Ethan AKA Ian was top notch!

After writing 243 reviews and never finding a place that I wanted to give a 1 star rating to, this hotel deservedly gets that from me.
We made a reservation for a room through the Choice Hotels app. The app worked great and we booked the room, got a conformation email about our reservation for that night, and looked forward having a nice place to stay at the conclusion of our 13 hour drive that day. This all took place in the early afternoon of the day we were going to arrive, about 9 or 10 hours before we were actually going to get there.
When we got to the hotel around 10:30 at night, after unloading all of our bags and organizing what we needed after camping the previous weekend, we walked in with our confirmation email and said we had a reservation for that night and were ready to check in. That is when they informed us that they overbooked the hotel and they didn’t actually have a room for us. Obviously, we were kind of floored that not only did they not have the room available that we already reserved, but they decided not to tell us until we walked in the door instead of telling us earlier so we could make other plans. How hard is it to see that you have more reservations than you have rooms? This is the point when we started getting apologies and assurances that they would get it figured out for us, and someone at the desk started calling around to other Choice hotels in the area assuring us that they will find something for us and make it all right. After a couple swings and misses, the lady said she found a place with a similar room not too far up the road from where we were, and told that hotel to hold the room for us and we would be there shortly.
After some more apologies from the people at the desk, they gave us directions to that hotel and said the room would be ready for us there. We loaded up all of our stuff again, and made the extra drive farther out of the way to this new hotel. When we got to the front desk, we told them our name and expected to be handed a key. The lady there told us the price for the room and asked how we would be paying. Maybe I am being naïve, but I figured for sure that the hotel that overbooked our room, failed to tell us until we showed up, and then told us they had found another room for us at a hotel owned by the same company would have gotten us the room for at the very most the same price as the one we booked earlier that day, but no. We ended up paying significantly more for this room, which was never once communicated to us by the staff at the one we were trying to stay at. Also, the first hotel decided to go ahead and charge us for the room that didn’t even exist that they had for us.
After waiting days to hear back from the manager who we were assured would call us, we went ahead and called them. When the manager finally called back after contacting them, they eventually got the room charge for the hotel that we never stayed at refunded back to the credit card, and after complaining that their mistake cost us more money, more hassle, and more time during our vacation, they offered a free night stay in their hotel, which was laughable at best. First of all, we were traveling on vacation and are not going to be driving through Kansas City anytime soon. Secondly, if I was traveling through there again, there is no chance that I would put my trust in this hotel to have my room ready for me. They then said they could get points added to our account that could be used for a free room somewhere else. That sounded like a somewhat fair compensation, but of course that process was a disaster as well and required numerous follow-​ups to actually get it taken care of.
This was a total failure on the part of their booking system, their staff, and especially their management in handling this situation. There is no chance I would ever trust this place again to do anything different.

Typically I write reviews to share about good service, or experiences, but this is not one of them. My boyfriend and I booked our room at this facility around 1p on a Wednesday afternoon and arrived to the hotel at 10:30p to find that there was a glitch in the system and they overbooked the hotel by one room and we were the last to arrive, thus there was no room waiting for us. The people at the front desk were very apologetic and found us a room a couple miles away at a different Choice Hotels brand hotel. We were told that their manager would be contacting us about the issue the next day. We went to the next hotel and paid $ 30 more to stay the night since our original plan was botched. Thursday, waited for a call… no call back from the manager. Friday I called the manager and she was friendly and apologetic as well. They offered a free one night stay at their location, and I requested to receive points instead since we are unlikely to be passing through KC again. She said she didn’t think it was a problem and would call me back on Monday after she spoke to the owner about giving us points. 7 days later, I call back again, and the form has still not been filed out to give us points for the extra time and money that was spent due to an error in the booking system. I appreciated everyone’s apologies and friendliness, but I would like to see more follow through and reliability in customer service interactions.
Side note: The facility from what we saw in the lobby was clean and tastefully remodeled.

How long does it take to finish a remodel? I honestly want to know, based on the previous reviewer’s comment from 9 months ago. My husband and I were there over the Fourth of July weekend, just one night and I’m glad it wasn’t two.
There was no fridge in the room or ice machine on the 3^rd floor, despite the official binder saying the latter was so. Asked at the desk and was told due to remodeling, not all the rooms had fridges and they hadn’t put the ice machine back yet. OK, fine. Annoying, especially since we didn’t know we should have asked for a room with a fridge when booking. But we had a small cooler and got some ice and muddled through. Nothing too perishable. (no idea if eventually all rooms will have them or not – just ask when booking)
But the rest of the design was iffy. I don’t know who their architect was, but the bathroom layout was exceedingly poor. No fan! The door opened inwards, so not only did it bang into the tub when open, we had to squeeze between the tub and the toilet if we wanted to close the door from the inside; also bad when showering because I couldn’t leave it open to vent the steam (and I didn’t take a very hot shower! an open door should have been sufficient). The faucets on the sink are downright weird, as the the ones in our room did not angle downwards, but were at a sharper angle outward, pointed more towards the edge of the sink than the drain; turning it on all the way (very easy to do) ended up getting the user all wet! The second sink outside was a great idea, however. We felt the basic layout of the 1^st floor was peculiar, too, with the sharp turn and the ramp before the elevator, but that’s nothing really.
And oddly enough, when I woke up in the morning, everything felt… damp. The bill slid under the door felt that way, the towels felt that way, the floor… We had the air on all night, so that should have cleared that up.
My husband disliked the bed, saying it felt like a pillowtop on a board, but I slept OK. And commenting on the 1^st reviewer’s notes – front staff was better dressed than she described, but not in any uniform. More along the lines of «pick nice clothes from your own closet.» When someone came out to the desk, I almost didn’t believe they were employees. One guy later had what looked like a lab coat?

When you check into a motel and have reserved a handicap room that is what you should get. We reserved that room because recently I had undergone major knee surgery so the facilities they described when we reserved the room would work the best. Turns out they had NO HANDICAP ROOM. They gave the excuse that they were remodeling and had none. If that was so, then why did they talk it up on the phone??? Besides that the room we got was strong with pain smells and the entrance was soooooo small that I had to walk sideways with my crutches to get in. My wheelchair would no even come close to fitting through their doorway. They totally misrepresented what was available just so that they could get us into the motel. What a ripoff!

Wedding planning and showers are always fun … right? Traveling out of town to see our family for a wedding shower brings us to Lees Summit, MO. We were trying to save a little bit of money so my mom found this place based on the rates and the pictures that didn’t look so bad… Not so fast hot shot… she forgot to talk to her daughter an AVID TripAdvisor & Unilocal user along being someone who isn’t afraid to tell it like it is and write a nasty gram to the hotel itself. Anyways, lets start off by giving the hotel 10 stars… ya know, just to be fair. We pull in and there sits a nice little white «hoop-​ty» with what looks like rusty bullet hole and beer cans all over the ground in the parking lot… Looks like a good party (not one I would like to come to). –1 STAR
We walk in, not too bad until we get up to the check out counter. First, the receptionist is yawning with her 2 cousins or brothers or whatever they may be in their everyday cloths (i.e. baggy jeans, dirty shirts, etc). It was only 1, so we knew we were early. We asked if we could check in and she told us check in isn’t until 3. So, we proceeded to ask if she could check if our room might be open. The woman then responded by telling us there was a «full house» (doubt it) last night but she will send the guys up to check. Almost 35 minutes go by and we get a room… We have now stepped over the puddle at the front desk from the lady who came straight from the pool –1 STAR (for not cleaning it up) and gone to the bathroom with no paper towels –1 STAR, dirty toilet paper (how the F does this happen?) –1 STAR, AND A BLOODY SINK — LITERALLY HUMAN BLOOD!!!-5 STARS (for being unsanitary, completely repulsive, and just plain sickening). Not to mention when we did pull up the curtains were all jacked up in the windows – That’s appealing from the road! Then, I look up at the ceiling… The last thing I should have ever done as I was about to vomit from the bloody sink. All of the paint was peeling, water marks were everywhere, and half of the paint had fallen off… –1 STAR
While the workers were checking on our room to «see if it was clean» (this consisted of running up and down the stairs to probably check a room that looked decent enough) we were meandering around the lobby checking out the pool and trying to hold back vomit from exhibit A in the restroom and the smell. The pool was sparkling! It had a fantastic oil film over it with some dirt at the bottom and cracks to beat that. enough to make you feel like it was a salt water pool with some sand at the bottom and the courtyard out back to boot— with a broken fence and I don’t even want to know what the patio furniture looked like –3 STARS (for holding in vomit, having to watch someone ‘check’ for a clean room, & the oil covered pool).
We were finally given a room… (even though I was ready to go as soon as I came out of the bathroom). We went up in the elevator and when it stopped I thought everyone was playing the «lets jump and get the elevator stuck game» — until I realized there was a 60 yr old couple on there with us… No, it was just about to break –1 STAR
So we are getting up to our room that we were assured to be ‘clean’ but had yet to see a cleaning person. Opened the door — - WE FOUND THE CLEANING CREW! They were taking a nap! –10 STARS (for not having a clean room, seeing people sleeping on the beds (weather they were hookers or workers I don’t want to know), the people not even moving, getting scared to death, and NOW putting our safety at risk).
We shut the door and went straight down to the front desk told them what happened and we needed our refund. There was no apologies offered and all she said was «there isn’t supposed to be anybody in there.» Nice one, but I found the cleaning crew that is supposed to be ‘done’ with the rooms by 3:00.
I will end this review with –14 stars…
IN OTHER WORDS— DO NOT GO! I know I like to make a joke about it just because I cant take anything too serious but PLEASE do not risk your safety and waste your money. Who knows what could have happened if there was a drug deal with weapons involved or other things going on! It is appalling that choice hotels would even put their name on this… and then when we call customer service they are not willing to help at all.