APEX Gymnastics

They just try to make their money and make no attempt to inspire the kids. My daughter suddenly wanted to quit after 4 years because she developed a fear (high beam). When I shared that with the coach and asked her to help my daughter get over her fear, maybe keep her off the high beam for a class or two, i turn around after 15 mins of this conversation and see my daughter back on the beam! Weeks later, my daughter told me when she pointed out to the coach that her mom said not to get on the beam for that class, the coach’s response was «Well, she is not the coach.». Really?! Damn right! I’m her mother and her life coach! I’ve ended up paying almost 2 months of fee without any effort from the so called ‘coaches’ to help my daughter get over her fear. The front desk woman tells me «maybe you can convince her to come in». Oh, did I mention my daughter was on a development team?
Seriously, not worth it. Spend your money somewhere else where they care about the kids and the sport.

Apex is the safest gym I’ve ever attended, as well as one of the most nurturing & fun. Despite long hours & rigorous practices that could easily deter a young athlete, the coaching staff managed to make it an enjoyable experience. Teammates became more like sisters and coaches became pseudo parents, they teach more than how to flip; they teach dedication, commitment, work ethic, good sportsmanship, and more. These lessons extend past a child’s gymnastics career and carry into their adult lives.
As far as the poor «customer service», I feel that should be a secondary issue. Personally, I think the staff has a great relationship with their customers, but when critiquing a gymnastics club I’m going to focus more on my child’s experience, rather than my own.
I would recommend Apex to any family looking for a safe gymnastics facility for their child.

I recommend Apex if you’re looking for great gymnastics coaching in a safe environment. My daughter is in team. The culture promoted in the team is one where kids are
expected to work hard, do their best, be a good teammate and enjoy the sport. After many years doing gymnastics, my daughter still gets excited to come to practice. When they practice 4 – 5 days a week for several hours and they still have fun, that’s impressive. The girls in the team are like sisters.
Apex is a well run organization. The coaches are well prepared with lesson plans, ongoing training and development. The facility is fantastic with first rate equipment. I have also always found the office staff to be very responsive, professional and friendly. But most importantly, this is a safe and caring environment. I feel 100% confident leaving my child in their care.

A lot of Unilocalers have complained about the customer service at Apex. Bizarrely, my «customer service» experience was the best part of my experience at Apex. The front office people were very helpful in setting up our registration and when we canceled our daughter’s enrollment, we received a very measured and professional response from the owner. I’d enumerated my complaints in my cancelation and she addressed at least 75% of them.
Unfortunately, our experience in the Parent and Child class over three months in the fall of 2014 was extremely disappointing. The class was regularly too large (larger than capped, due to make up students) and too lightly staffed. The instructor was unfriendly and whatever the opposite of personable is. She lacked both verbal and physical gentleness with young children. Her unwillingness to make any modifications for younger children and her obvious disinterest in those children resulted in our cancelation.
I don’t doubt that Apex has some strengths and we greatly enjoyed the substitute instructor we had one week. However, our experience in the Parent and Child class was extremely disappointing.

Staff is rude and not helpful. Worst customer service ever! Dirty and way too many kids. Kids don’t really learn because there is no one in one teaching.

This place has THE WORST customer service of almost any place I’ve ever encountered. It’s almost like one of those restaurants where they insult you for fun, except it’s not for fun. They are completely inflexible but they have waiting lists for many classes which means they will not change their ways. Some of the coaches are good and nice, but one of my daughters had a real piece of work last year. She got injured, he wouldn’t listen to her, he physically pushed a foot that was IN A BRACE to stretch farther which resulted in my daughter sitting out of practice for 2 months while her foot healed in a boot. Heaven help you if you have an honest question about billing or anything else. If the owner replies, the response will be snippy and exasperating. Even though I only do auto-​pay and have never been late or had a credit card problem, and I have multiple kids enrolled who arrive on-​time, healthy, smiling, and ready to participate, I am still treated with apparent disdain. After talking to other parents I see I am not alone! If you have the chance, take your kids and your money elsewhere.

My son just finished a week long camp at Apex. He seemed to enjoy it, but not as much as other camps he attended this summer. I never got much out of him other than they played in a foam pit, jumped in a bounce house, played duck duck goose, played ghosts in the graveyard and did a craft each day. Some of the crafts it looks like someone did for him. I am hoping at some point he worked on some actual gymnastics skills, but he never told me about them if he did. It is a very different feel here coming from Little Gym (VERY friendly staff) and the Freedom Center for gymnastics. Staff wasn’t as warm as I would have liked either.
Apex seems to have a good reputation. There is often a wait list for classes. I tried to sign my little guy up for a Wednesday afternoon class and on the second day registration was open to the public and it was filled so I chose another day. I am hoping I am warming up to Apex slowly and will fall in love with them once we actually start classes. Will keep you updated once fall season begins.

Just need to provide an update since we changed gyms a year ago. It was the best decision we could have made. My daughters skills improved, she placed in every meet, she loves her coaches and team mates. It’s an entirely different situation than the previous years at Apex. And they are SO flexible… Check this out…
It’s summer — at Apex, you come when they tell you to come or else. At the new gym, my daughter has missed the last 3 practices but is taking summer camp at her new gym (half price for full day because she’s a team member), and they are letting her practice every day this week — during camp at my request — to make up for those missed practices and get in her 2 «regular» practices for this week. WOW. That is amazingly flexible. It’s more than I would even have hoped for. It’s not something you get at Apex.