Personal Creations

Bought stuff from this place for a wedding gift. They guaranteed shipping by a certain date. at 5:00 that day, it hadn’t arrived. I went to check on their website and it never shipped.
This place is incompetent and I would take your business to some place with half a brain or at least an e-​commerce site that works.

Normally I read reviews before purchasing items. For some reason I didn’t look at them this time until I came here just now to write a positive review. I found many negative reviews, and was quite surprised! So I’m glad I didn’t check before, since my experience was not negative at all!
I’ve ordered from them twice now. Both times I got exactly what I ordered, the engraving was perfect, and the items actually arrived a few days BEFORE the scheduled delivery date! With one order I had some things come to me, and had two mugs sent to my in-​laws at a different address from mine. Even thought there was a snowstorm there, the items were delivered on time, and were done exactly as I ordered!
I’ve already recommended them to others because my experience has been so good! Noone asked me to write a review here. I was just so happy with everything going so well (sadly so unusual these days! :P) that I looked it up on my own. I will definitely be ordering from Personal Creations again!

I ordered 7 personalized Christmas gifts from this company on December 17^th. I was told that they would arrive on the 23^rd of December. Not only did they come a day early but the quality was more than I expected. I would recommend this company to anyone who wants a personalized gift for someone. I will definitely be ordering more things in the future. Thank you Personal Creations for making our Christmas spectacular.

Ive always been hesitant to order customized items online so i did my research and i read the good and the bad reviews but I decided to take a chance because the price was worth the risk. I ordered the engraved watch box as a christmas present. The price they charged me matched what they quoted so no hidden fees and I was even able to get 25% off with a coupon code. The shipment even arrived the day they promised. The only reason I didnt give
a 5 star is where the glass was engraved its really light and with a beige interior its really hard to read but I have a friend that works with engravings and told me that if you take a sharpie and go over the engraved portion and wipe the excess off it will look better and it does it looks amazing. I love it! I will definitely be using
again for future gifts.

Their products are really nice made, great quality and great customer service! They have sent me an item which was spelt incorrectly, I told them and they have sent another one right away! I have ordered at least 5 times from this website and always was happy with my purchase!

I placed order number 371 678 427 787 on September 24^th 2015. I placed two orders that day for my niece and nephew. One order placed had correct pricing the second they charged me ten bucks more. I called and they said they edited my order and it was on the way out.
Guess what like others on this review feed my order never shipped and now will be delayed 3+ weeks. They have offered other bags that are meant for girls by the colors. I am so irrate and they are claiming they sent an email. I have ten emails on the order for my niece but none on my nephew.
The ladies on the phone was polite but couldn’t really give me information as to why this happened. I I’m furious at the way this company handled this as I was treated like this was my problem. I will NOT be purchasing anything from your company in the future and I will make sure to share my experience with potential customers.
UPDATE: after talking to two CSRV reps and two supervisors i finally got to Michelle the manager. Wow she was a breathe of fresh air and thought outside the box on how to fix this problem. LET ME TELL YOU this lady is wonderful, if you have a problem ask for her. If your personal creations, don’t let her go!

I have nothing but nice words for this company. The product was as expected. The delivery time was perfect. They even included a second version of the gift I ordered free of charge.

I placed order number 371 623 681 852 on December 10^th 2014. I wanted to send my sister a necklace for her Christmas. I knew with the hustle of the holidays it might not be possible. I then thought I would give it to her for her birthday on January 11^th. It is now the 14^th and I called to find out where my order was and I found out it WAS NEVER SHIPPED!!! This is ridiculous! I waited OVER a month, missed my sisters birthday and your company never sent it out? The gentleman on the phone was polite but couldn’t really give me information as to why this happened. I did receive a refund but I’m furious at the way you handled this. I will NOT be purchasing anything from your company in the future and I will make sure to share my experience with potential customers.

The Christmas stockings and tree skirt I ordered were good quality and nicely embroidered. The baby blanket was missing some wording. I will call customer service and see if they will be willing to fix it. Website was easy to navigate. Ordering was easy. I see lots of reviews with mention of hidden fees charged after the fact — will have to double check the receipt now.

I ordered my gift 15 days before christmas and they said it would be delivered by ¹²⁄₂₃. So ¹²⁄₂₁ I call and they said there had been a problem from the manufacturer for the frame. They assured me the gift would be there by ¹²⁄₂₄. So I assumed they would ship it overnight since the hold up was on their end. When I get the tracking information, they sent in on ¹²⁄₂₀ but it was, well not overnight, how does not being delivered until ¹²⁄₂₉ sound??? My poor niece was the only one without a gift from me on Christmas.

I’ve ordered Christmas gifts through Personal Creations since 2013. The quality of the merchandise is really fantastic, and between that and very responsive customer service, I feel comfortable returning to them and recommending them.
Positives:
– The products are well-​constructed, thoughtful, and look great.
– The customer service is stellar. You speak to real people who have a genuine interest in helping you get what you want, (like Kiya, who helped me recently with an order I had a question about.) My experience has been that, even when I’ve called to say, «Oops! I want to cancel,» they can waive hidden fees, or provide something to make the cost-​value balance out.
Negative:
– Their online ordering/​billing system is bad, outdated technology. No matter what kind of shipping you choose, you are expected to pay standard shipping, plus «handling,» which isn’t disclosed until the final page — after you’ve entered your billing info and pretty much committed. Handling expenses should already be built into the cost of the product or any additions, and shipping charges should reflect the actual cost of shipping. (If «express» isn’t truly $ 9.99, then don’t quote it as that.) Customers can make decisions if you give us the information.
Since this is a technology problem, and not necessarily a product problem, I only dinged them 1 star. The company must know that the tech is bad, because they make up for it with excellent customer service. Personal Creations would be a thousand times better, though, if they just invested in a better ordering system.

This is a savvy deceitful company. I placed an order and paid $ 4.98 for quicker shipping. I get the final invoice after they charge my card and now shipping is $ 14.98 plus $ 3.99 for handling. They don’t disclose this clearly. They have many bad reviews if you do an extensive search, but they are only showing a few good reviews on their website. And Unilocal seems to have buried all the bad reviews (well, they do advertise with Unilocal). Lets see if this one stands.

Very high shipping fees even for standard delivery. In addition to that they add a Care and Handling fee which can be up to $ 4.99. In my case, the standard shipping charge for an $ 18 item came out to be $ 8 and they also added a $ 4 handling fee. That is almost as much as the item itself. On top of that their selections were very poor. Every available color for the item that I wanted was out of stock except one. One positive note is that the shipment arrived before the estimated date and I selected standard.

They did refund my shipping expense and send the items as described. However, the lack of efficiency, customer service and communication still earns them a poor rating.

Bought a livingsocial deal for a christmas present. I went to order and they were out of stock and would not transfer the amount to another item. Now I ‘m back to square one for a difficult present to find.

I used a LivingSocial voucher to order a stocking and First Christmas bib for my baby boy. Not only was the website very easy to navigate, but the order process was simple. There is a «care and handling fee» but I am not a person who shies away from a small additional charge to make sure that my experience is spectacular. The stocking and bib arrived today (three days before the shipping due date) and the items are beautiful and of great quality! I will definitely use them again.

BEWARE OF THEIR ADDED CHARGES! I ordered 11 personalized items, mostly Christmas ornaments, for $ 171 and the final bill after tax, shipping and «special care charges» was $ 211… more than 20% additional for doing what others would do for half that. BEWARE… the costs are nothing but an inflation on pricing. And the goods come from a suburb of Chicago …$ 17.99 shipping by USPS Priority… triple what I spent this week for a similar size package. Also, they get you to do all the work of ordering and specifying details and do not reveal charges until they have your credit card info… very sneaky merchandising… then you decide after all your time and effort if you want to cancel and start over with another vendor! Nice product, misleading additional charges!

In a past life of adult times, I have purchased many mementos to commemorate and keepsake the happy moments captured in time, that were all personalized. My orders were all 100% accurate without errors as received nearly eternal two weeks later as Personal Creations utilize U.S. Priority Mail via the U.S. Postal System rather than private courier/​shipping carriers as UPS, DHL, or Federal Express going back to the pony express era. Their shipping and handling fees were ridiculously pricey as they charge out-​of-​state sales tax.