Pete and Mac’s Pet Resorts

We made an appointment to have our dog groomed all was fine. Got threre and the groomer said oh my he has a lot kink in his hair! «I may have to shave him because of all of the matting». We said no just cut his nails and some hair around his face and stop. They did as requested. We picked him up, they butchered his head fur and when we got him home we easily combed out his fur so it had NO tangles. It was a lot easier for the groomer and that’s the the path she took. I would not take my pet here for grooming under any circumstances!

My dogs love it there. Mention the name in front of them and you’d better be ready to go — they go nuts.
Saturday is great — they have an especially nice guy working and the boys love him.

Two reviews here have opened up some old bad memories of this facility on Monrovia called Pete and Mac’s. Back in 2007 I made the drive from Lee’s Summit, MO to board 3 dogs there for 3 weeks during a vacation overseas. I had heard good things about them and bypassed several facilities in the Lee’s Summit area just to take my dogs to this Lenexa, KS location. When I arrived to pickup the dogs I was taken back by their condition. They looked dirty and frightened and my German Shepherd was heavily blowing coat which they said was «normal under stressful conditions». I was given a video disc that was supposed to document their fun time at Pete and Mac’s but instead documented a fat male teenage employee forcing my frightened German Shepherd into a swimming pool. I still feel like punching this jerk when I think about it. My Shepherd hated water and had back problems. It was inexcusable and appeared to be some sort of macho showing off to a female attendant. I never pursued the incident because at the time I was not so sure I could control myself. I did never go back and for 8 years have told others of my bad experience. The awful story of Brodie below does not seem at all contrived to me. The fact they don’t use cameras that can be accessed by owners also fits a possibility that they are stubbornly refusing to let the public see what goes on behind the pretty façade. It has taken me years to write this review and I want to thank Carla A. and Angela K. for speaking up and boosting my ability to express an old anger at a company that appears more profit oriented than truly kind. For the record, I spent $ 1,500 for the care of my dogs there and I have documentation including the video.

When my sable was a pup she went to daycare at Pete and Max for over a year or more. At that time, I worked very close to the facility which was wonderful for both of us. When we went out of town we boarded both of our dogs there… now… you need to know that our puppy was a Rotty and our other dog was a Chow Chow. Not many kennels would take either for boarding. My dogs loved going there and the staff was great to them. My Sable is 10 years old now and Ming, our Chow Chow passed away. We got a new Chow Chow puppy recently… so I went back to Pete and Max to get another bed for our new puppy… They didn’t remember me but when I mentioned Ming, the girls at the desk remembered him instantly. They told stories about him and how the remembered how to make his meals due to stomach issues. I was over whelmed that they remembered him after all these years. They asked me to bring by the new puppy just so they could see him and, of course, bring Sable so they could see her all grown up. These care givers for these pets are wonderful. You would half to be to work with crazy pet lovers for very little income. They made all the difference in the world towards the socializatn of Sable. She went to puppy classes, beginner and advanced training classes and remains very well mannered. My puppy will be attending his first training classes soon and will continue through the whole series of training classes.

Thank you Pete and Max. I would recommend you serves to anyone.
Ming Kow’s Owner

We have used Pete & Mac’s in Lenexa a handful of times now. Once, we didn’t notice until we got home that we received the wrong toys in return. This last time, we left them over labor day weekend. When we picked them up, one staff-​person was very rude when they brought them out without the two blankets and two toys we had brought and I asked for them. It took them 4 trips to get all of our stuff back to us, while another staff-​person said «are you sure you really even brought that stuff?» Like I was lying to get an extra toy. Then when we got halfway home we realized that my dog’s bottom was covered in dog poop, as was the interior of my car. So we had to bathe her immediately and wipe down my entire car. VERY upset about this experience.

We board our extremely shy former puppy mill dog here on the rare occasion when we are out of town and can’t bring her with us. We completely trust that Pete & Mac will take care of our pet to the best of their ability.
For example, on our most recent trip, the caretakers noticed that she was very nervous and scared in the kennel so they brought her out to daycare on the one day that we didn’t pay for it. I’m not sure if they charged us for it but even if they did, they knew that it was the right thing to do for the good of our pet. That means more to me than a few dollars.
We feel good knowing that P&M will give her as good of an experience as she can have.

I would first like to give praise and thanks for those who deserve it. The people who answered the phone and the pet caretakers are amazing and I am very very satisfied with the professionalism and kind and good care they gave to my !2 year old teacup poodle who has never been boarded before. I will return if I ever need to have her boarded again
Again, Matthew, Jake, and the nice woman who held my dog with her during her doing duties were so kind and I am so so thankful for the kindness they showed my Phoebe.
The management is also very very concerned about customer satisfaction. Tabitha, in particular was amazing on following up on Phoebe’s stay and grooming.
This is a very reputable business and they follow through with what they say.
I will definitely use their boarding services again if needed and I recommend them highly.
Annie

Great place! The rates are reasonable and they don’t charge extra for holidays. Our dogs got complimentary baths because they stayed 4 nights and were so happy and tuckered out when I picked them up. The staff was very friendly and helpful.
I appreciated the service and will definitely be taking my pups back!

We’ve been taking our dogs here for years. There’s no substitution for the peace of mind and comfort of knowing that when you’re away for vacation your pets will be very well cared for. The staff are great — the familiarity they have with our dogs’ behaviors and personality traits is what helps them provide the great level of care they do. The facilities themselves are great — they offer everything you need. We put Bruce, our Great Dane, in the extra large while the other dogs can go in medium size kennels. If you have multiple dogs, they’ll put them near each other if you want. Conversely, if you have one dog that has to be walked separately from another, they’ll do that too. I like the heated floors, the beds they provide are great, and you call in to find out how the dogs are doing and they tell you.
They know what you need and they just take care of it. You don’t have to worry. Grooming services are great, too. I love being able to take care of the groom at the end of the boarding stay, and they’re just ready to go when you pick them up. Both groomers are great. And as I said the front desk staff and the caretakers are also all great (I like Joey and how he handles Bruce, and at the front desk Brooke and Miranda are just terrific people). If you ask me, this business is all about trust and peace of mind and that’s what Pete and Mac’s gives you. I have never thought about going elsewhere.

I used to take my dogs here regularly for daycare, boarding and grooming. And I was really happy with them. The idea of them getting to run around and play all day while I was at work was awesome! Get that energy out of them so I wouldn’t have to spend the evening throwing the ball across the house 500 times. They seemed to do ok boarding, but I was always disappointed that they didn’t have webcams to watch the dogs with. They also were groomed every 3 weeks. It was really nice to have an all-​in-​one place to take my dogs. There was even a trainer there that I hired to do some vacation training once while I had them boarded for a week. I came back and picked them up and they magically knew how to walk better on a leash!
But over time, the sparkly started wearing off. It started when I would pick my dogs up and they smelled like urine. That’s when I realized that the dogs are inside all day in the daycare room and don’t get taken outside to go to the bathroom. So you’ve got a room full of dogs going on the floor and walking through it before it gets cleaned up.
They have an outdoor space, but in the time I took my dogs there only big dogs got to go outside. Small and medium dogs were stuck inside all day. I really wouldn’t mind them being inside all day, but I DO mind them being forced to go to the bathroom on the floor as well as walking through other dog’s messes.
I started to feel something was wrong with their grooming sessions when one day I picked up my dogs (who are super friendly and LOVED going there) and one of them cowered on the back floor of my car and peed. He seemed out of sorts and very fearful the rest of the night. I chalked it up to something maybe scaring him and that he would get over it.
But the final straw was when I got a very rude phone call from the groomer the following appointment accusing me of being cruel for letting my dog’s hair grow long and that she was going to shave him down. I asked her why and she said he had a matt on his chest. I have a breed that has long hair and I have them regularly bathed, groomed and brushed. Anyone with a long-​haired breed of dog knows you deal with knots and matts pretty regularly. WTF? I had them groomed there regularly… I even had standing appointments. Not only was she nasty on the phone, but after telling her several times that I was in the middle of a meeting and could I call her back, she hung up on me. When I picked him up that night, I almost burst into tears when I saw him completely shaved down.
I took my dogs here for over a year, and this same groomer even did the dog I had before them for quite a while. I don’t know what was going on there, but after that series of events I decided to shop around for a new daycare facility and found one that’s so much better and cleaner.

I used to take my Dalmatian here all the time when I worked close by. It was a great way to get some energy out of a dog that could be considered the most hyper creature I know.
The staff that takes care of the dogs is great. The attention to all of the dogs even when busy is a nice change of place from other places I have been to. The report cards at the end of the day on how they did are also a nice touch.
But why 4 stars instead of 5? I’m a stickler for customer service and the front desk staff (which changes frequently) can be really inept. Some of it has to do with the utter ridiculous people there treating their dogs like an infant, but some of it is just not paying attention. I can distinctly remember having to tell them that the dog they brought me was in fact not a Dalmatian, but in fact a brown lab.

Ok this is a difficult review for me to write. I have only used their services once and within a week of that I had to put one of my girls down. Thus, I wasn’t feeling super happy about them, I know what happened, in my head, wasn’t their fault, but in my heart I will always associate them with my girl dying.
But, with distance comes clarity (No, I am not spiderman). This is a super place, they give great service to the bundles that board there and they do care.
My friend picked the girls up for me when I was coming back into town. Pete and Mac’s called me to check how they were doing — I told them that Harley wasn’t doing well and was at the vet. When they called again, hours before I was going to put Harley down, I said I have to put her down so no, she isn’t doing well.
I really honestly feel really bad about that. It isn’t their fault — she got sick — it happens. But at the time it was hard to be gracious.
I received mail from Pete and Macs a few days after that call but I didn’t open it cause I figured it was a survey and I didn’t really want to deal with it. I finally did open it and it brought tears to my eyes. It was a card with words of love and affection for my girl, letting me know how sorry they were for my loss and how much they enjoyed having Harley stay with them.
Even now, typing that, it brings tears to my eyes. What an amazing group of people and I am so glad that she was well cared for in her last few days where she was feeling more like herself.
So, although my personal experience wasn’t super, I know that the girls had a great time and I know that they are a truly caring group of folks. Stella, my other girl, hasn’t ever been boarded alone so I haven’t take her back but some day I might consider it.
Thanks.
okaybye.

A fantastic place! I’ve taken my dog there a few times when I go on vacation and he seems to love it. At their ‘pet hotel’, animals have their own rooms instead of a cage and they get to spend their entire day playing with the other dogs instead of only getting out for a few potty breaks a day. I love it that he gets his own room and doggy bed… but I haven’t quite gone over the edge enough to purchase him a room with his own TV (which IS an option, btw).
The prices are high, I will admit. But, with the special treatment he gets and the peace of mind it offers me to know he’s well taken care of, I don’t mind paying the extra money. You know it’s worth the money when your pet is so happy he doesn’t want to come home!