Leominster Plumbing & Heating Co

After calling them 4 times at 9 am” left message with new answering service during business hours. Then nxt day at 11 again left message, then Fri 3 times and still have not received a phone call from them. Would not recommend them.

Terrible experience. Actually, the worst customer service experience I’ve encountered. Borderline scam level of service with a hint of intimidation.
STAY AWAY FROM LEOMINSTER PLUMBING & HEATING.
I called Leominster Plumbing & Heating in early Spring of 2011 to“check for leaks” in my home, due to a high water bill. On the day of the appointment, they ‘no-​showed’. I called, and they set another appointment. I mistakenly missed the 2^nd appointment. So, 2 appointments in which 1 party was not present.
A week afterwards I began receiving bills for $ 160 (2 appointments at $ 80 a piece). Still to this very day they send me bills for, what is noW over $ 200.
In the summer of 2011 I contacted the Better Business Burea and as a «good faith gesture» the owner Stephen Douglas decided to credit 1 appointment = $ 80 (now, is that your no-​show, or my no-​show, hmmm).
However, after several monthsI began receiving the full bill over $ 160.
In January 2013, astonished at their audacity, I contacted the new manager. and he sent me a letter stating they would waive $ 80 (how nice). A week later received a bill or $ 200.
Now I have to contact the BBB again, the Leominster Mayor’s Office and the MA Division of Consumer Affairs.
I REPEAT, STAY AWAY FROM LEOMINSTER PLUMBING & HEATING.