I have never written a Unilocal review… I have been a Verizon customer for 25+ years. This store and Ally the manager need customer Service training 101. The store used to be wonderful with a great staff. The past 3 experiences I have had have been horrific. You are better off to go online! If I could give a negative # of stars I would
Rob W.
Place rating: 1 Westford, MA
Came here to upgrade my phone. Came at 10:30 with 2 people infront of me. Waited 1 hour to finally be seen, 30 of which was«next in line». By the time finally seen there are 5 others in line. They had 1 person doing sales & tech meanwhile having 3 – 4 idle workers acting as greeters just chit chatting with each other. Extremely unimpressed, if dealing with an iPhone just go to the Apple Store to feel like a real customer. They also HEAVILY push for the purchase of cases. Here’s a tip — install the Amazon app on your brand new phone and scan the identical cases bar codes to find them like $ 30 cheaper
Sophia J.
Place rating: 1 Leominster, MA
Initially, my mom and I went in trying to find a good service carrier. We were under AT&T up until last week. They were quick to provide us with discounts, which we appreciated, and we quickly took up their offers. They said they would help us switch from AT&T to Verizon and waive our activation fees, but we are still charged for all four activation fees in our next month’s bill. What a nuisance! Also, the girl that helped us misinformed us about applying our corporate discount to the plan. They did seem helpful intially, and friendly, but it’s probably better to get Verizon online, so you don’t have to deal with customer service representatives misinforming you, their valued customer. We may even switch back to AT&T, or find another service provider. Poor customer service overall.