Lightning Roadside Assistance

There is a huge pot hole on Stewart Avenue passing the chase bank near Roosevelt field mall in Garden City !! PLEASE BEWARE, I would not want this happening to anyone. Of course i ended up getting a flat tire… This company was sent to me by my dealer Toyota. (road side assistance) luckily I didn’t have to pay anything and they dispatched someone to come and put my spare tire on. I made my call around 750 & they notified me that my ETA was about 45 minutes. An hour past before the guy finally got to where I was at which made me a little annoyed, but on the bright side he was able to fix my tire quick and easy…

Like an idiot I locked my car keys in my trunk. I called GEICO roadside assistance and they connected me to this company. They told me it’d be a 50 minute wait but it wound up being only 25. I was in my car within a few minutes after. Thanks!

This is the most dishonest company I have ever used. I lock myself out of my car all the time. I have never had an experience like this one. They lied to me and my geico agent repeatedly and insulted me. Told me that I’m indecisive ad can’t make up my mind. From the get go I was trying to switch companies because te original locksmith said he was going to take some time since he was stuck at another job. This company’s Told me that it would take 1 hr. Well I waited 2 hrs and 15 min. When I tried to change locksmiths they gave me an alternate name that was lightning roadside. (The first name they gave me was roadside express. They operate under multiple business names) They told me it was a different company. They completely lied to me and sent me the same locksmith that told me 2 hrs ago that he was stuck at anther job. I am sooo furious. they’re so manipulative and dishonest and they force me to pay for their service because I ran so low on phone batter I couldn’t call my geico back to companies. They took me for a complete spin. It was a nightmare

Super nice guy who got the job done but ETA was way off. Would use again but only if they can promise that ETA is accurate.

I looked my key in my car and called Nissan Roadside Assistance. They were really helpful. The called Lightening Roadside Inc and told me that help would arriving within
the hour. Lightening Roadside called after an hour to let me know they were running a bit late. I was grateful that they were keeping in touch. The technician who arrived was named Jason and he was AWESOME. Got right into my car in less than a minute and was friendly. I would use them again.

Called third party roadside Assisstance to help with a jump. Waited for over 2 hours with a small child and they never showed up. When I called numerous times to check status, I was told repetitively that he was 10 – 15 minutes away. Then that he tried to call me and I wasn’t answering. All untrue.

quick service. very professional

Roadside was very prodessional and quick to respond to my flat tire in the middle of a massive snow and rain storm. Gerry was very helpful and made the unfortunate situation into a better one. I’m glad Infiniti roadside assistance uses this company to help it’s customers.
I would definitely recommend to customers on Long Island with car trouble.

I had a flat tire at 1am on the Belt Parkway. I was able to get the car off of the parkway. Called VW roadside and they sent Lightning roadside. They came within the time VW said they would. The service guy was fast and courteous. I was back on the road and very happy.

Unfortunately I don’t think this review will really help to many people, because it seems like Lightning Roadside is usually dispatched by a third party. This was also the case in by situation. I bought a new car battery through Pep Boys, and 6 months later my car was stuck on the side of the road from what appeared to be a dead battery. One of the Pep Boys store workers told me that their 800 number would be able to help me. Without many other options I was forced to pay Pep Boys $ 65 for a jump, and only after payment was received they told me I had to wait TWO HOURS for lightning roadside to show up.
When the «technician» finally showed up in his personal car he was unable to help me. My car would start with a basic jump, and seeing how the «tech» was in his own personal vehicle there was nothing else he could do to help me… 2 hours and $ 65 later.
IF AT ALL POSSIBLE AVOID!!!

If I could give 0 stars I would. They were scheduled by a third party and called my cell when they arrived but didn’t leave a message. I was inside the house but they didn’t knock or ring the door bell they just drove away. They still charged me $ 66 for the service. I tried to call the driver and he hung up on me. I tried calling the number I was given by the third party and it went to a voicemail box that wasn’t set up. I am furious with the lack of customer service and will be complaining to the bbb as well.

rented a car from Enterprise when the vehicle got a flat tire. I called at 8am, the technician was here by 840am. Very polite and friendly. (Jimmy C) Changed the flat and installed the spare in about 10 minutes! Great job and service!

I had a flat tire and called Geico for roadside assistance, they came at the estimated time they told me, however the guy who changed my tired was very rude and nasty with me. I will try to avoid using this service in the future.

Courteous, professional service via Hyundai roadside assistance. Arrived very quickly, had some great advice about where to get further service if we needed it. Would definitely recommend.