The Hidden Reef

Awesome place!!! Love the people there know ponds! Wayne is very nice and knowledgeable. I had a heater that went. He replaced it free of charge.

I’ve bought saltwater fish and supplies here many times in the past. Visited for the first time in awhile this past weekend. I bought two small fish for my established aquarium, and went through my normal drip line acclimation procedure. Both fish died within 3 days. My water parameters are right where they should be, and my existing livestock are all doing fine (thankfully). I used to enjoy coming here but I’ll look elsewhere from now on.

LOVE this place! They have an amazing selection of fish. I could be at this store browsing for hours. The selection of fish is unbelievable. You will see fish here that you don’t find at other pet stores. The prices are reasonable as well. The staff is very friendly. I really wish they would send more coupons.

You can’t beat their prices for dry goods. Especially salt. They sell some of their salt mixes for a significantly lower price then even online prices. Not sure why people are saying their is issues with fish. For the most part they are usually healthy. I would have given a five star however I found that when I had to deal with one of the managers, the guy had the attitude like he had no time for me.

Things continue to evolve here. Went in today looking for a Greek Tortoise but only had a very healthly Russian Tortoise. The price was par with others in area. Their salt water fish looked very well but some fresh water tanks needed attention. However we did find a Blue Oranga goldfish that was very healthy. I watched it for over 10 minutes to make sure no odd behaviors and it was fine so we bought it (rare goldfish). Most of the other goldfish looked sicky except the large pond and Koi fish which looked good. The store’s inventory had been reduced but there was still a wide selection non the less. Just be aware that you will spend more here.

September 23, 2015
I have been shopping at the Hidden Reef for many years now. I have had many types of tropical fish and lots of tanks and accessories. The employees there are the «Best of the Best.» They are very knowledgeable and courteous. Yesterday my son (Jason) and I went there again to look into a turtle aquarium with a yellow bellied slider turtle. The staff was very helpful suggesting what type of filter, tank, lights and UVB. Also how to set up a basking spot so that the turtle can lie under the light to help them dry off, which is very important. They had a huge selection of accessories and food for these sliders… I will continue to shop there for all my aquarium supplies and many more fish. At the moment I have their 55 gallon tank with African cichlids. They are growing beautifully due to the staff there and all their assistance. Kudo’s to the entire group of sales associates at the Hidden Reef…
Gordon Lief
Delanco, NJ

This is the biggest aquarium store in the area by far with biggest selection of fish and products, however they no this and got you by the balls. Because they no they have competition beat by there size, it seems they no this so they don’t care about customer service. If you need fish bagged good luck even if no one is in store the employees are no where to be found. Yesterday I was waiting and waiting then saw two employees talking, I walked up to them and asked them if they worked there they said yes then the younger off the two walked with me with out saying a word like I was forcing him to do his job. They hire kids who no nothing no knowledge of what they are selling to be salesmen. I don’t blame the kids they are kids I wouldn’t care either if I was getting no pay to sling fish in bags. If you want to sell 100.00 200.00 300.00 fish coral why can’t you hire employees who no what they are selling you. I am forced to shop here they have online prices beat and biggest selection, do like I said they got you by the balls. This place was way better when it was in Philly good guys back then, now it’s like going to tgi Fridays to get some fish. Shame

Just sucks… It is a damn shame. This place used to be the way to go. The new manager is not personable and will not offer you any help. I used to visit all the time years ago and during Harvey’s run as the manager. This alone was a god enough reason to come in and shop. He would have endless ideas and instill all sorts of inspiration! Even when the quality of the stock went downhill I came in to get advice. Now there is no reason to even consider coming into the store. I’d rather go to Fish Factory down the street and see healthy fish and talk to real aquarium guys. Apparently, from speaking to employees, they are treated horribly and paid wages close to the state minimum! This is a horrible way to treat the people who are selling your products… They also have stolen ads from other local stores for they’re own use by photoshopping there name on it. I have boycotted for further notice. Avoid dealing with this store.

great knowledgeable staff. Prices and selection are great! I shop exclusively here for my salt water fish. Sometimes I take my son just to check out the awesome fish.

I’m reviewing «The Hidden Reef» based on their products only, not the livestock.
The product selection and the prices on most of them rival many other stores, even online ones. The staff could be more knowledgeable but if I want knowledge I’ll go to the… factory… I mean seriously, most of us who are in the hobby will learn much more by browsing online forums than basing our decisions on a bored 20 y.o.
I read a lot of reviews about their livestock but as many times as I’ve been there, I’ve never seen severe problems with the fish. Yes, they have cases of ich but it usually comes from the breeders and it’s up to the store to not sell them until they are all healthy. I will keep on buying my supplies from them and as long as my cichlids breed in my home I won’t need to know how good their livestock is.

I bought 3 green chromis on Friday January 30^th, 2015. By Tuesday February 2^nd all the fish were dead from red stripe disease. (An open soar that gets infected and spreads through the body of the fish in a vertical fashion). The fish looked ok in tank. But i should have known better when looking at the other tanks. They all had dark green algae and water parameters looked out of whack.
The hidden reef had a great selection of supplies but stay away from the fish. My father always told me not to buy fish from there and now I know why. The green chromis were just to pretty. Thank god I put my newly acquired fish in quarantine first.
I have salt water and fresh water tanks in my home. And this place has just lost my business. I will continue to buy my fish else where and my supplies too.

Huge selection of salt water fish supplies and equipment; largest in the area by far. The part of the store that has gone down hill is the livestock department; especially the marine livestock. I visited the other day and counted numerous dead fish in display tanks and countless others that were in poor health. Almost all tanks had large algae outbreaks. This is sad because this use to be such a great place to buy marine livestock. Will not return.

This place has the cheapest prices on dry goods. But i wouldnt take a fish from here if the were giving them away. Visible ick. Dead fish floating in tanks. Fish gasping for last breath all while being asked do you need any help. The one tank had so many flat worms stuck to the glass you could barely see in the tank.

Been a great place for years but over the past year has gone steadily down hill. Service is lacking and quality of fish have gone down. Used to rarely have an issue but lately fish have been dieing a day or two after getting them home and my partner and I are very experienced with fish keeping have had tanks for years now ranging from fresh, to brackish to salt. Very disappointed and will not be buying from them for awhile till things change.

This place is great for products.
Service has been steadily declining.
There is a great selection of fish but the quality is not always good.
Alot of sick fish.
The corals are bottom of the barrel, not cared for very well/​bad lighting.
It seems like they are trying to be like «that fish place/​pet place» in lancaster but havent figured it out yet.

We come in about once a week to buy crickets for our anoles (lizards). They are a massive store and they stock a large variety of items all the way from backyard ponds to small 5 gallon hobby tanks. They also offer a large selection of terrarium equipment and even have a couple aisles for furry pets. In a nutshell, their selection is unbeatable. They will also test your aquarium water for you so that you can diagnose any issues with your tank which is an awesome feature.
My only complaint is that the crickets that we buy don’t seem to last. We used to buy 25 at a time but they would start dying within a day or so. We tried everything, housing them in an aquarium, giving them paces to hide, providing food, nothing seems to work. Now we just buy 10 at a time and make more frequent trips.
Overall, awesome selection and quality products. Great store and love that they’re five minutes away!

This place is great due to it’s size. It’s like the walmart of fish stores. They have every thing here and mean every thing. My only complaint is about the prices. They are not competitive enough so I have to keep searching from store to store to get the best price on live stock and so on. That aside they do still have the best selection and end up getting most of my business every week.

Prices ok, but one of their employees (short guy) picks up cigarettes from the ground and out of ashtrays out side to smoke on his breaks. I know I shouldn’t care but its gross and classless

My hubby and I drive out here every now and then to check out the fish and maybe take one home. They have a wide selection of fresh water and salt water fish, all of them are so beautiful! I don’t know what Robert is talking about (although I’m not an experienced fish tank person). I didn’t notice anything awry with tanks, no floating fish or noticeable ailments.
There are plenty of workers there who will help you and they seem knowledgeable, albeit young. Nevertheless, I don’t doubt that they know more than I do!
They also have pretty much everything you need to upkeep your tank and keep it clean & pretty.

I have been in the fish hobby for over 20 years and have been a loyal customers to stores that have served me well. HIdden Reef was a store I found myself visiting frequently and I have been a customer since the Roosevelt Blvd days… however, due to a very bad customer service experience, I choose to boycott this store. The owners were decent, however, its the staff that is very rude and incapable of handling situations in a very professional manner.
I will give credit when it deserves it and I will say that the Hidden Reef is by far the best fish store in the PA area. They have the most livestock choice and their reef selections are untouchable. Unfortunately, due to my bad experience with their staff, it makes it very uncomfortable giving them my hard earn money.