DG Collision Center

Also known as DG Collision Center.
*** If you are looking for a good quality shop, steer clear of this place. If however you are looking for a place that commits fraud, the inability to follow simple directions even when they confirm them, shoddy and extremely poor work that is so bad, the insurance company wont even take it back to them to fix it, this is your dream shop. ***
Be careful with this group. Find someone else.
Saturday December 6, 2014 at 2pm my wife has an accident. Tow Truck driver gives me 3 cards and recommendations for repair/​body shops. I choose DGCollision becuase they are local and have been in business since 1978. I wish i would have chosen someone else.
Car to be repaired is a 2 week old 2015 Nissan Rogue SL. The shop contacts me on December 8 and asks who insurance company is to get the process started. December 10, the adjuster goes to DG and does assessment of car. Over 10k in damages. Issues check to DG with both of our names on it to start getting parts to fix it. (I didnt know he issued check to them, which the promptly sign my name to to deposit). Talk to owner of place, John, and he says parts are on order. Great. Told him that there are issues with the brakes and they would eventually need to be looked at.
Two weeks go by and i ask the status. Still waiting on parts. December 20 or so, I get another check from insurance company with my name and DG on it. I hold onto this one. Another week, still waiting on parts. 2015 comes and again, still waiting on parts. Even went and viewed the car. They had some parts but not all of them. Owner tells me this is not uncommon due to new car, parts are hard to come by. They will get all of them then start working from the inside out.
Late Jan, I am reviewing information about Nissan Rogue and see that there is a recall due to brake issues. Immediately call DG to tell them DO NOT TOUCH THE CAR, ESPECIALLY BRAKES. Retain attorneys. Attorneys say cease and desist work on car as it will be part of a lawsuit. On Feb 11, DG received the letter and confirmed to attorney they received it.
Early May, my insurance company calls me to tell me DG called them asking for final payments on car. I told them im not paying it until the car is finished. Late May, I get a call saying the car is repaired and ready to be picked up. I am shocked, they fixed the car when they were told not to. Attorney and I go pick up car and have it towed to my house. Yep, they «Fixed» it. I pay and it goes to my house to sit in garage as it is still evidence in suit against nissan. I also find out there are 5 other checks they have signed in my name for for an addition 5,000 dollars worth of work.
Get home and look over car. There are issues that I noticed. Door makes a funny click when it is shut. AC does not blow cold air No license plate on front of car. Trim doesnt match up. And it is leaking fluids (transmission and antifreeze/​coolant). Called Attorneys and advised them and then tell me they arranged to have a data recovery specialist to come out and pull data off the computers for case against nissan. Data recovery guys come and discover that DG destroyed the evidence. They threw out the computer and replaced it with a new one.
Attorneys write a letter to DG advising them they are now liable for the entire claim as they willfully disobeyed my instructions and their cease and desist letter which they confirmed. Attorneys ask me to take car to Nissan to have it inspected. Get to dealership and they wont even touch it as it has serious issues. They say bring it back after it gets fixed.
I called my insurance company and they send another adjuster out to look car over. He gets there and is blown away at the DGs work. Things that are wrong are extremely poor workmanship, bad burn lines to blend old paint and new paint, body lines off, gaps in door frames/​fender, Hood (way to light, no stickers or anything under the hood), no ac and clicking sound in door amongst others under the hood behind fenders that indicate they were just getting it out as easily as they could. Insurance adjuster advises me the car is not safe to drive anywhere. The clicking in the door is the «locking» mechanisim that is not locking the door down.
Adjuster talks to his boss and they decide to total out the car rather than send it back to DG to fix it right. Apparently they dont have any faith in them either. So now, a car that was repaired for 21,000 was just totaled out for another amount of 29,000. Thats right. a 29,000 Nissan Rogue is now worth 50,000 because of DG Collisions incompetence.
I am completely disgusted with DG Collision. They have caused an incredible bad situation to get even worse because of negligence and carlessness. Do yourself a favor, go with someone else. You will save yourself a lot of heartache.