American Airlines

These bastards can’t be bothered to notify you of last minute flight changes. Woke up at 3AM to catch a flight, upon checkin I became aware of a flight cancellation. New flight was scheduled over 12 hours later. They actually take down your phone and email for the purpose of informing you of flight changes (I received 0 notifications). In reality they will sell your info to marketers.

I had no idea that American Airlines ran this non stop flight to Dallas from Lexington, until I checked in and read the review that mentions that. No wonder why I scored my ticket to Austin so cheap.
Booking was a breeze. I was tagging along on a business trip with my husband, so I booked separately. Shortly after booking, they changed the flight time, departing two hours before the initial scheduled time. No biggie. But the thing is, I never got an email about it, but my husband did. WTH?! Then 24 hours before departure, he got a checkin email, and I didn’t. I was starting to feel left out. So I emailed them. Here we are, already departed, in Austin and I’ve yet to hear back from them. What if I hadn’t been traveling with someone else and didn’t know of the departure change? Tough luck, I guess.
The lady at the check-​in counter had a bit of an attitude when I told her that my boarding pass disappeared when they scanned it. She asked «who scanned it?» Really lady? TSA, just before I went through the scanner just like any other airport in the world. Who else would’ve scanned it?! I promise that I didn’t say that though, I told you, she was the one with the attitude.
The flight attendant made up for it though. He made conversation several times. I liked that part when he told me that the flight would be less than two hours long because we will be hauling ass, a bunch of asses.

This is a very little operation run by very friendly and knowledgable staff. Only service is to Chicago and Dallas, but it is mostly reliable and only thing you have to worry about is the occasional lazy flight attendant that won’t do the beverage service.