Firehouse Subs

I won’t be returning. My order was roughly 13 dollars. I paid 15, the gentleman behind the register who attempted to communicate with as little words as possible, kept my change as a tip. Two dollars is obviously not important, but I work in food service, and just the principle is appalling. As someone with lots of restaurant experience this kind of thing is just the tip of the iceburg. If you can’t provide decent customer service, I wouldn’t trust sanitation or food quality.

This location always gets a great Health Score and is a clean restaurant.
Today I stopped in to get subs for the family as take out. The server offered to even help me get my order to the car! I had a drink carrier and two bags of food so he followed me out! That kind of service is rare these days.
Nice place with terrific help.

Delicious! I ordered the cheese steak sub, and it was amazing. I will definitely be back.

Sub sandwiches are always kind of hit or miss in my experience but I have to say this place makes a great sandwich. I got the New York Steamer and had them add jalapeño peppers. The only mistake I made was in ordering the full sized sandwich. A half would have been plenty. Oh well, now I have lunch for tomorrow.

Had the smokehouse beef and cheddar for the first time and it was great so much better than other sandwich places. The employees were helpful and friendly even gave me a free water while I waited. Costs a little more than other places but you get a better product.

Much, much, much better than subway or jimmy johns. I wish they had some goods fries rather than the chips to go with the subs then thy could compete with Pen Station, but until they do they will be my second choice for such a sandwich. 2^nd is not to bad, but it’s not first.

Stopped by here for lunch with a colleague, we had a nearby work errand to run together, and then decided to pick up some sandwiches to take back to the office. So I got a veggie sandwich. This was difficult, for some reason.
First, it was not actually offered on the huge menu board on the wall behind the prep area. When I was able to order I asked and was told that yes they have them but just not on the menu.
Okay, cool. Except that I guess I’m the first person to order one? They seemed confused about keying it in. The back and forth was peculiar, such as when I said no mayo I got that inexplicable «are you sure?» that also accompanies requests for no bag at the grocery when I’m only buying one small item — yes I’m sure, that’s why I just specifically requested it two seconds ago.
Also there’s like four different kinds of peppers that one can add or subtract from any sandwich. I asked for the bell peppers and the cherry peppers to be included but the jalapeño peppers and the banana peppers to be excluded. What I received was bell peppers and jalapeño peppers, but not the cherry peppers. They got the lack of banana pepper part right. But I was already three miles away back at work so had to dissect the sandwich a bit at my cubicle, so sad, so so sad.
The pickle spear, individually wrapped but packed alongside the sandwich, was actually excellent, with a different flavor and snap than most places have.
I really swear up and down that I am not a difficult customer. My tastes stray from the norm and I can understand that there may be a little bit of cognitive dissonance with people who take my order at times since I don’t just ask for the «#5 with a Pepsi» or whatever that they hear all day. But this is what these new-​fangled touchscreen Point Of Sale devices these days allow for, a simple entry of what one would like and would not like. And then it prints out, in simple symbology, down the assembly line. Even though I’m «middle-​class» (in modern terms) the $ 6.00 for a veggie sandwich (no drink) to-​go is not insignificant, and when it’s bungled it’s just a big disappointment.
So I guess my review isn’t the most representative since I’m so divergent that I don’t eat a hot meat sandwich.

I’ve only been here twice but both times the staff has always greeted me upon entering and the subs have been great. The only reason why I have not rated them a 5 star is both times that I’ve ordered there they have always left off something that I added to the sub. For example I ate their today and got my wife the turkey sandwich with no onions and extra pickles. They got the no onions right but did not put any pickles on it. I realize everybody makes a mistake and I would highly recommend eating here just check your sandwich before leaving.

Nice subs. The buns seem to be steamed instead of baked and the meats/​cheese combos to choose from are different than most sub places. I have to say I actually enjoyed this place. It was very refreshing and different. They have a wall of bbq/​hot sauces that are numbered from mild to hot on a scale from 1 – 10. They do donations from certain purchases on their menu. You can also buy a bucket of pickles. HELLO! BUCKET OF PICKLES!!! Enough said.

I’ve never been inside, I simply picked what out what I wanted online and ordered with a group. The price that was advertised wasn’t what was actually charged (which I wouldn’t have paid if it were me doing the pickup) and was almost double. There were over 5 of us ordering so I felt it was enough to call and complain. When I called I was told that I would need to come back to the store to address the issue… nonsense! I was finally able to reach the manager or owner via phone and I walked her through where the price was advertised online, she explained that was a corporate issue/​mistake. I am not very tolerate of false advertisement regardless of how great the product or food is. Beware of online pricing.

Service is fast. I find the subs are a little sweet for my taste. I like a good balanced sandwich.

Clean and quick. Excellent customized subs. Efficient service. Subs are good, but a little pricey.
They were generous with the ingredients and it didn’t seem like I was eating mostly bread. The workers were always friendly and looked as if they enjoyed working there. If you like subs, give it a try.