Lextran Transit Center Hub

Public transportation and Lextran can be quite easy to use and facilitate in Lexington. The Transit Center does leave a lot to be desired however it is meant to be used temporarily as you transfer buses. I enjoy riding and overall service is satisfactory.

A lot of people dis Lextran, but while I’m only an occasional rider I’ve been quite pleased with their overall service.
The buses are nearly all late models with many Gillig buses sporting hydraulic decks than can be lowered to meet the curb and they’re also kept relatively clean as far as public transportation vehicles go. In my experience the service runs mostly within 5 – 10 minutes of schedule and thanks to their fancy GPS tracking system you can get an up-​to-​the-​minute ETA for the next bus by calling their automated response system (859−253−4636) and entering the stop number printed on the sign at each bus stop.
Lextran bus fares are among the cheapest in the country, too: $ 1 regular adult fare with free unlimited transfers, $ 3 for an unlimited daypass or $ 30 for an entire month of unlimited rides. They also offer discounted fares with applicable ID for students, children under 18 (kids 6 and under ride free with an adult), senior citizens, people with disabilities and Medicare cardholders. They also currently offer a $ 15 prepaid pass good for 20 rides with no expiration date, which is great for the occasional rider like me.
The biggest drawback to riding Lextran is it only runs inside the Lexington city limits despite being part of the Lexington-​Fayette Urban County Government (sorry about your luck, Fayette Countians outside Lexington proper). They also discontinued service to Nicholasville in neighboring Jessamine County on Nov. 1, 2014; the Blue Grass Community Action Partnership offers a «JessLex» service, but it’s not nearly as convenient and costs more ($ 5 round-​trip as of January 2015).
Another annoyance is you can only pay with cash on board the buses, although at least you can purchase an unlimited daypass from any driver. If you’d like to pay with a credit or debit card and need the full range of available pass options, you either have to go to the Transit Center hub on Vine Street, Lextran’s administrative office on West Loudon Avenue or order online via PayPal (gag) and have the pass mailed to your PayPal-​confirmed address.
Area Kroger stores sell the 30-​day unlimited passes, but nothing else. A $ 75 student «Class Pass» (good for one academic year) can be purchased at Kennedy Bookstore on South Limestone, University of Kentucky Parking Structure 5 (409 S. Limestone) and UK Parking Structure 6 (721 Press Ave., at Virginia Avenue), but those are the only options available at those locations.
Lextran recently unveiled a new official mobile app for Android that I haven’t tried yet, but to my knowledge they don’t offer a comparable iOS app (which is pretty lame since Lexington has an Apple store). The app doesn’t appear to offer more than simple schedule information, though. Perhaps it will become more robust over time, but I doubt it since they used a turnkey third-​party solution instead of developing their own custom app from scratch. Considering the quality of UK’s computer science department, that’s also lame.
If you want limo service, call a limo. If you’re made of money, have to be somewhere as soon as possible and don’t have a car, call a cab or Über. If you can figure out the looping routes (which all start and end at the Transit Center) and have at least a somewhat flexible schedule, don’t have unreasonable expectations for a mass transit system and want to save money on transportation while also getting that warm, fuzzy feeling that comes from helping the environment a bit, give Lextran a try.
But don’t expect stellar customer service from the window attendants at the Transit Center. The drivers are almost all at least reasonably friendly, but the TC reps locked away behind glass seem to range from disinterested and aloof at best to sometimes downright rude.

I have both autism and anxiety problems because of these I do not drive a car and my parents are not always around to take me places. I need good bus service sometimes it’s sometimes it’s good and other times it’s bad. A few incidents have been a real nightmare is for me. One problem is the scheduling there are paper schedules but I always lose them or they get wet because I go swimming at the y. Weekends are the worst. some of the worst incidents involved trying to get to Leestown Road. The bus that goes there only comes once an hour not half an hour like the other buses. The closest Best Buy could take me there was that her sales road boss which made me walk down Forbes Road which is nothing but railroads and no sidewalks. Times I’ve had meltdowns and started screaming right in front of everyone. their paper schedules not coincide with the ones on Hopspot and Google which is a real problem I think they need a phone app I also have a disabled pass but I can sometimes I cannot find it quick enough think there needs to be an app or something similar to a Fandango movie ticket app. Nobody at the desks seems to actually want to help customers and make their experiences better and easy.

rude customer service and no help for anyone in a wheelchair. They suck!