Firestone Complete Auto Care

I called and scheduled an oil change, alignment check, and tire rotation. I brought the car in and told the man at the computer that I was there for an oil change, alignment check, and tire rotation. He said he had it down and I was good to go. I left and as I was looking at the estimation paper, which they had me sign without first asking me to read it or explaining it, I noticed there was not tire rotation listed so I called and reminded them for the 3^rd time that I needed the tires rotated and they said they would do it. A few hours later I get a call asking if I would like them to measure the brakes as the rear brakes looked as if they may be low (my car is at 42 000 miles) so I say yes. They called about an hour after that and said I was good for pick-​up. I get there and they tell me that the only thing they didn’t do was replace the brakes. I asked if the brakes needed to be replaced and they said yes, ASAP, someone should have called you after we checked. I explained that no one did call and said I would call back to schedule an appointment. I got home and that same day called and scheduled an appointment to have the rear brakes changed the following afternoon since they said I only had 1 mm left and the brakes had to be replaced that week. I drop my car off the following day, she finds my appointment in the system and then says «let me make sure we have the brakes in stock». I asked why no one thought to check that the brakes were in stock when scheduling my appointment and she did not have an answer. She informs me that they don’t have the brakes and can’t get them that day but that she might be able to get them tomorrow if I want to rearrange my schedule yet again and come back a third time. I said no, clearly you do not have any idea what is going on I will go elsewhere. I went to another shop where my brakes were measured and my car was driven to test for any feelings or sounds that the brakes needed to be replaced. I was told the rear brakes and front brakes still had 50−60% life left and that there were no signs of brake problems. So Firestone wanted to charge me almost $ 200 to replace brakes that are nowhere near the measurements they told me. I will not be returning to these incompetent crooks.

I always like this firestone. So far they have been great with batteries, tires and oil changes. They have been pretty honest with us and feel they show you what need to be done asap and what can wait ands how long. They always call us when its done asap. The guy who is at the front desk is always very helpful and pleasant.

This is my local Firestone store. Thankfully with my current car, i dont go so often that they know me! I sometimes take in for oil change and i believe the biggest work they’ve done for me is replace 2 tires. I was able to get a really good deal on the tires and i trusted them to do it without botching the job. Yes, Firestone and other chain car shops are expensive but i get more peace of mind.