AT&T

I was hesitant to come to this location due to the bad reviews but did given the convenient location. I was pleasantly surprised. Even though the store was visit, they had additional associates available to help. Christian provided great customer service, sticking with us until all questions and needs had been resolved. This will be my go to AT&T location assuming they keep up the good work.

Originally wanted to avoid coming to this store simply because of the reviews, so instead I called in about a specific situation i’m having and yes, customer service here lacks. Spoke to a girl named Amy and she sounded like a zombie in dire need of caffeine, whom started off the conversation pretty rude to begin with. Now if i do have to go back in the store, I know who’s not getting commission from me, close this location already. Thanks Aims! :P

For the service that I received at the store I wouldn’t give them a star period. If you need a SIM card replaced I would recommend going to another store. Tony the store manager isn’t helpful at all. Instead of listening like a store manager should he will give you his opinion which wasn’t needed. Either way I had to call Att to get a SIM card replaced and they helped. Don’t waste your time head to another location

This AT&T branch is really poor on customer service! We’ve been standing for 15 mins waiting for the guy to help us and he was just walking around making us wait. And the girl receiving us had an attitude, i dont know if it was because it was near closing but still not right.

Spend 6 hours for nothin my day off for nothing at the end I have to go home rerun the phone because they can’t not transfer my mom AT&T go phone number to my my att next account … Sucks after I return the iPhone the guy ask me if I want my screen protector back… And I was what do you want me to with it !!! He’s like uuuuuu I don’t know it’s already installed you want to take it off and give it to me for what… Not happy I’ll never go this store again

I waited a bit at this location, but my experience was still a great one and I will explain why. I walked into AT&T with the purpose of porting 2 lines from Verizon to AT&T. Upon my arrival I was greeted by Jawad and told that he would be with me as soon as he was finished with a customer. I have dealt with Jawad before and he is absolutely great! Not only did he help me with what I needed, but he also discovered an issue with my account that I had been trying to resolve with AT&T customer service yet they had not been able to do so. Whenever I walk into this location I always hope that Jawad is around as he excels at helping customers and is very pleasant to talk to.

Saul is great. I was having an off day and he was very kind and helpful. I came in for account detail (att customer service could not help via phone and therefore sent me to a direct location) and I also bought a charger. Good customer service can ease up someones day. It definitely goes a long way.

My wife and I waited 70 minutes last night to be helped… so why 5 stars? Because Jawad was so amazing at his job and so helpful and kind. If you go to this store do yourself a favor and request Jawad. He is exactly what customer service should be about. A real person with your interests in mind having real conversations all while doing anything they can to get your needs met. Without a doubt the BEST customer service experience I’ve ever had.

Pedro was awesome and helpful tonight while we looked for a case for the Note 4. No one else had body gloves and that brand that’s the best for slim and durable, protective cases. In the main display, they only had pink (ew).
Pedro came and helped us — he even checked the back. And, eureka! Gray! Awesome, and he wasn’t rude or anything even though we aren’t att customers. Thank you! And only $ 20!

Do not go here if you value your time. Nothing wrong with a place being busy but they need to better organize their staffing numbers. This last time I waited over half an hour after being told it would be a «few minutes». Other AT&T stores are much better staffed and I rarely have to wait.
When I politely asked the woman at the front of the store (whose only job was to keep track of the waiting list) if more service reps would be on duty soon (there were 2 reps and 6 people waiting), she said «not til 4.» It was 1:30 at this point. I expressed surprise at the long wait and that I’ve never had to wait at other AT&T stores and she said, «Yeah, I know.»
Really not worth coming here.

Been an AT&T customer for years and will still be a customer however I will NEVER visit the store at Lincolnwood mall again. Nevermind the fact that this is the easiest sales job in the world, but you could hire some people with some sense of professionalism. I overheard a rep calling a woman crazy while at the same time I felt like I was having an iPhone shoved down my throat by another guy. Hey store manager you may want to retrain your staff on how to properly approach customers or do you have a store full of boiler room employees? Go to a different store. Those guys suck!

Thought my iPhone was on its last leg due to minor water damage. Was happy to learn i was eligible for an early upgrade from at&t! Stephanie was able to show me a work around to access my broken home button. Later that day my phone must have finished drying and began working as good as new. Thanks Stephanie for the help before buying a new phone I didn’t need yet!

The shittiest AT&T I’ve ever had the displeasure of visiting. The workers are rude, condescending, ill-​mannered, and not customer service oriented at all.

Thanks to Charlie for making our broken iPhone experience pleasant and easy!

I needed a replacement for my aged cell phone and needed it badly. I did not want an I phone or even a smart phone. Work pays for one of those and every once and awhile I feel the need to be frugal and not duplicate costs. I want to have a personal cell but feel no need for it to be fancy. It also does not need to be embarrassing.
The guy who helped me was great. No pressure, no highhandedness, nothing. I have some requirements (must have a decent sized screen and a keyboard for texting), once he knew these, he showed me the phones that would work, suggested a couple and gave me time to look. I picked a phone, we quickly reviewed my plan, no pressure, I was out the door. Great service, no problem, contacts transferred, perfect!

You may have YEARS of good service from them much like myself but BEWARE the one time ATT screws up they screw up ROYALLY.
I was able to bump up my initial install date of ¹¹⁄₉ for internet up to ¹⁰⁄₁₀ (yes! I was going to wait 6 weeks for internet b/​c I’m a loyal ATT customer). On ¹⁰⁄₁₀ I spent 2 hours trying to get the darn thing working and the tech center wasn’t open so around midnight I gave up. The next day I found out that due to something WEIRD and stupid, my order was canceled. I then spent 4 hours on the phone that night trying to get resolution. The next day and following day I spent 3 ½ hours on the phone.
ATT is lacking dept-​to-​dept communication because NOBODY had an answer beyond «well we can get you a new install date on Dec 2^nd»… Shut the front door!
It took me in all 9 ½ hours on the phone with these incompetent jerks to get jerked around and ultimately cancelled. I’m embarrassed for the sales rep at the store because he was great but I’m so fed up and disgusted I couldn’t justify it any longer.

Wow, two cell phone stores in one weekend… I’m on a roll! Even though I was very happy with my former cell phone carrier, my employer offers to pay for our phone service if we use our personal phone for our work phone. Since I haven’t had a new phone in probably 6 – 7 years, I was in dire need of an upgrade! I purchased a new iphone and needed to hook it up and get it on my employer’s plan. It was somewhat of a complicated situation, so I stopped by the ATT store inside the mall. Again, I lucked out as far as getting a knowledgeable, professional individual! Jacob Yusuf was a wonderful, wonderful young man to help me, the 35 year old who has no clue regarding new technology. He got my new phone hooked up in less than 30 minutes and he got me all the necessary things I needed to protect my new phone. He even got my contacts and phone numbers transferred into my new phone, and offered to do the same with my mom’s phone if I brought it to him another day –my mom has one of my old phones so there are pictures I would like to have off of it! People really give AT&T a bad rap with customer service, but I don’t find that to be the case. My experience was really good and a lot of friends and coworkers have iphones and are really happy with AT&T! He even clued me in to «iphone training» I can sign up for at an Apple store if I need to. Hopefully, my friends and coworkers will teach me the basics, but it is a nice option to have. I found his service to be stellar and it gave me a lot of confidence that I made a good decision by moving on to the current century (ha!)…now, if I could only figure out how to make a phone call… lol.

I agree with Sara S.
I was with Sprint for at least 7 years. Oscar was AWESOME and super detail oriented. He was very patient with answering all my questions and even drafted the differences of what I would be paying on paper so I could have the numbers in front of me. This all made the switch from Sprint go smoothly.
If you decide to sign-​up with AT&T, look for Oscar and tell him that tristinstyling sent you, he’ll take extra special care of ya! Serious!

Ok, I never thought I’d be giving a cell phone company 5 stars for anything, but after being with Sprint for almost 10 years I have to say AT&T did a good job impressing me with their service and attentiveness to detail. The gentleman that helped me was extremely knowledgable, friendly and meticulous. I switched three lines over from Sprint and bought three phones. Needless to say it was a lot of work and he did not forget one single thing. I didn’t have to repeat myself or remind him of anything. He was the utmost professional. His name is Mustafa and I highly recommend you ask for him while you’re in there. Although everyone from the management on down was extremely friendly. The store is located just inside the main entrance of the Lincolnwood Mall, across from The Ruby Tuesday, which makes the parking very convenient. The store is busy but they always have ample staff to handle the flow of people paying their bills etc. Overall a very positive experience.