NorthShore Medical Group

these people don’t give a damn about your health. they prioritize their meaningless internal «rule» over actually getting you some medical care. i would trust them with a broken bone but otherwise, they are inflexible and unreasonable.

Anything connected to NorthWestern University is good.

5 stars for the doctors here, 0 stars for the receptionists. With the exception of two of them (they normally work mornings and early afternoons), the other receptionists raise my blood pressure the moment I walk in. Their rudeness blows me away every time. They shout at me and tell me how it’s my fault my insurance isn’t in the system. No actually, I only need to give you my insurance once a year unless it changes and it is supposed to be properly entered into the system so that checking in is a breeze for future appointments.
The doctors are great. Weiss-​Coleman, Wolf, and Nyakorn are the ones that I have been with on multiple occasions. Weiss is all business and can be hard to get an appointment for because she is so popular. Wolf is a great guy that made me extremely comfortable as a woman. He’s a family man and really cares about his patients. I love Nyakorn because she is so thorough with her paperwork and note taking. This is a huge plus if you have on going problems and want it tracked in the system.
The nurses are great and I’ve never had a problem with any of them. All of them are super sweet and relax me before the doctor comes in. However, the nurses that work in the lab need to learn how to take blood. They make me bruise every time and I’ve given blood several times now. My veins aren’t hidden but they never seem to get it on the first… Or second attempt.
The wait time between nurse and doctor can be upwards of 15 – 20 min which is a huge bummer when you have things to get done that day so always a lot yourself at least an hour to spend here for any appointment.
This might be picky but every time I have to pee in a cup I have to walk through the lobby with my cup of pee… I want to just walk around the back of the office but they always instruct me to walk through the lobby. I think it’s odd that the bathroom isn’t equipped with a window to put urine cups but again, that’s just me being picky.

I hover giving then 3 and 4 stars. Mostly the lower score reflects the long waits (for appointments) and rude receptionists. I’ve usually average what seemed like eternity waiting to see the doctor, which turns to be like north of 45 minutes. Today I was lucky a I had an appointment in the morning.
But once you get past the two biggest obstacles, the nurses usually are very nice and the doctors are capable and efficient. I’ve seen two doctors here and both have been very good ones, they understand the issue right away and can come up with a solution pretty quickly.
I keep coming here because of the good reputation of north shore and how try are affiliated with U of C. But I hate dealing with the receptionists in the front and hate waiting way past my appointment time. If they could only train the front office better and emphasizing with us, it would go a long way.

I wasnt feeling well and stopped by this office while making an appointment online. Doctor was very thorough with notes and genuinely seemed interested not just doing the normal quick diagnosis

They’re as rude as any place I’ve been, like county hospital (alright, I haven’t actually been there) with a smile. I waited an hour and a half with no doctor in sight blah blah blah, it’s a meat market. If you happen to fit their schedule, get lucky, or don’t mind waiting two hours, then you may see a doctor. A well insured, educated person can do way better.

I wanted to update because I realize I was too harsh. I have been back and still waited a long time for any appoinments, BUT I added 2 stars because the staff and doctors are ALL stellar.

I can only talk about Dr. Charla Simon, but she is my OBGYN and she is wonderful. She does a fantastic job of explaining all options and ensure you know all side effects (I had a prior OBGYN that did not explain all birth control side effects, and I ended up in the hospital). Dr. Simon has great hours and really works with her patients. I also love that I can send e-​mail to her via the northshore web site and view test results online.

recently tried to get an appt here… called at 9:30am, the receptionist said a nurse would call me back… no call back so I called at 11:55am then she said we are all going to lunch. Finally, a call back at 2:30pm from a Nurse Maria stating that they could not help me there even though my HMO Blue Cross Blue Shield referred me. She was very rude and condescending. Bottom line, don’t go here! They need serious customer service training.

I’ve visited 3 different docs here. Two were great. The other was ok, but too inexperienced. Unlike Loyola doctors, I can easily get a same day appt if needed without begging a nurse to fit me in.

I have been extremely pleased with every interaction I have had with ENH Medical Group. I have an HMO, which means that I need a referral to see any specialists, but my Primary Care Physician at ENH is always willing to refer me for whatever I may need.
Prior to finding ENH, I hated going to the doctor because I always had to wait at least a week for an appointment, and then I would spend almost an hour waiting in the waiting area before the doctor could see me. With ENH, I can schedule my appointments online, message my doctor for quick questions, and I’ve never spent more than 5 minutes waiting once I arrived. Today, I had not even sat down before they were calling my name, and I was a full ten minutes early for my appointment!