Glenns’ True Value

Completely worthless. Don’t mistake this for a friendly neighborhood Ace hardware store. this is a store, with hardware items, staffed by people who either know nothing or don’t care or both.
Today’s adventure: I went in with a sticky, problematic doorknob from our garage. I asked some questions of the clerk about troubleshooting «It might just be old… you might want to replace it… » What about the lockset? How do I keep the same lock? «I dunno. I’m not sure if we do that here… «and then he stares at me. hoping I will leave and he go back to bullshitting with the other clerk.
Here’s a better response, in case you care: «I’m not sure, dude, but let me go ask someone who will know. that way we’ll both learn! I love my job!»
I took a chance and bought a part that solved my problem so I’m home free, luckily.
On a previous visit (plumbing adventure) I had a different clerk who knew less than I did (and I’m not exactly Bob Freaking Villa) That’s not exactly a huge issue, but she had no desire to help me or learn anything new herself. I had to google on my phone.
If you know EXACTLY what you want and you don’t want to save money go ahead and stop in here if it’s convenient. But these guys won’t compete on price (Lowe’s, Menard’s, Wal-​Mart, Home Depot) and they won’t compete on service (Ace, Menard’s). I expect they will have a going out of business sale sometime in the future.
I’m giving two stars instead of one because I’ve only been in twice so maybe I’ve just been unlucky. But I’m not going to try a third time unless I’m desperate.

Best service of any hardware store in town.
I love this place, & the guys there are always really helpful, but don’t hover. I’m not exactly what you’d call a handyman, but they never make me feel stupid. They have helpful advice, & I always try to patronize them over one of the big box stores like Home Depot when I can.
When I had a key made, the manager did it himself. He was worried he didn’t get it just right, so he gave me all 4 copies for the price of one. All 4 worked.
They also offer more than you’d expect in the way of rentals. According to their website:
Lawn and Garden
Party Rental
Wedding Rentals
Construction Equipment Rentals
Plumbing
Hand and Power Tools
Pumps and Generators
Scaffolding and Lifts
Tents
Moving Supplies