Hilton Lisle/Naperville

My kids were at the pool at around 10:30 in the evening and found a gentleman exposing himself through the window of the pool. Once he saw us see him, he quickly pulled his pants up and ran away.
I reported this to the front desk. They called the police and I was able to speak to the police officer.
I asked the front desk if the rear south entrance, which is adjacent to the pool, had a camera. They did not have one. This door has access to the guest rooms with no sort of security. To me this hotel lacks in their security. I have been a hilton honors member for a long time. I don’t feel safe in this hotel.

It is very nice hotel and service desk except for the bar service. We were serviced but my husband wants second and stood in front of him for good two minutes while he was texting. I am also in service business so I know you shouldn’t ignore customer and taking your time.

I started talks and negotiations with the Hilton for my wedding. Half way through our talks, a new wedding planner was assigned to us with no notice! We had to call and call and call before someone finally told us our original wedding planner no longer worked there. The new woman we got we not the friendliest. She was not willing to negotiate nor entertain any back and forth. The venue is alright but way to expensive! Not the best customer service and not as competitive as their competitors. I recommend going elsewhere.

clean, ok place to stay. we are here for a hockey tournament. nice bar… pools adequate. its nice you can use your mobile device as a room key.

Not one of the better Hilton’s I’ve stayed at. Seems a little run down. Kept hearing a whistling sound in the bathroom. Staff wasn’t the friendliest.

We had my mother’s retirement party at this venue, and they are top notch. The hotel has undergone some renovations inside. There’s new carpet, fixtures, and conference board in the lobby. Furnishings are comfortable and traditional.
I had a great experience with the staff. Our sales manager was Michelle Graf and the catering manager was Stephanie Cuba. They were a joy to work with. We had a 1920s theme party, and the staff assisted with vendor, décor, and menu suggestions. The catering staff was attentive, efficient, and worked well together.
The guest rooms were spacious with enough outlets for me to set up my computer, printer, screen and plug in cell phones. We held an after party in one of the parlor suites which was spacious, elegantly furnished, and provided various spaces for conversation. The one draw back with the parlor is no microwave is available in the room. This was minor for us, but may be major for others.
The ballroom we had was elegantly decorated. The staff had the room set up in more than enough time.
My mom throughly enjoyed per event and so did all the guests. I would recommend this venue to anyone. Very professional and award winning service.

The actual hotel is fine. Seemed clean and breakfast was decent, but I don’t recommend getting their wedding block or having your wedding guests stay here. We told them we would need about 40 rooms blocked off and they said they only do 10 at a time for wedding blocks, but they would call us as soon as those 10 were almost full and that they would block off another 10.
Flash forward a few months and wedding guests start calling us saying the Hilton is completely booked… no warning from their staff at all! All 10 of the rooms from our block had been filled up along with most of the hotel. What’s worse is when our guests DIDN’T mention our names when they were making reservations Hilton suddenly had rooms available. The whole thing was shady and their staff had no explanation and no solution. Ridiculous.

Stayed here on the Club level on ⁹⁄₁₁ and 9÷12÷15. I booked the room directly with Hilton to avoid any issues that sometimes occur with third party vendors. I was told by the lady at Hilton that the room had a jetted tub which was very important as this was a 2 day getaway for some much needed R&R. However, not only did the room not have a jetted tub, but it didn’t have a tub at all. The front desk just said sorry. I chose this hotel and room, and paying a lot for it, to ensure I would have a jetted tub. Needless to say I was not happy at all with the situation. If I thought they wouldn’t have charged my credit card, I would have left. For that reason, I will not return to this hotel. I expect the people at Hilton to know what they are talking about when I ask a question.
With that being said, the bed was very comfortable and the staff was very friendly. The room as well as the hotel were very clean. I did get a free breakfast one morning and the room was pretty quiet and did get a good nights sleep both nights. The room was much smaller than I expected it to be for something on the club level and considering the amount I paid each night. There was a card on the desk that said something like let them know if there is an issue so they can make it right. I was thinking to myself… where is my jetted tub? For the reason of the tub, I will not stay here again and have to write off the people at Hilton as not knowing what they are talking about.

Check in was a breeze. This hotel is a larger property that has banquet facilities, a bar and restaurant, pool, hot tub and what looked to be a well-​appointed gym. The room felt typical, nothing that could even be remotely considered polarizing about the décor. It was quite spacious. The bathroom was good-​sized as well, with a shower head high enough for tall people to fit under. The AC had digital wall controls and a mysterious green button that either caused the fan to switch on and off with the compressor or a motion sensor to kick the unit on whenever I was in the room (or rolled over in bed). The AC unit was a little noisy. My room faced the freeway, and late at night/​early morning I could hear traffic zooming by if the AC wasn’t left on. However, I could never hear activity in the hallways. The indoor hot tub was decently sized, adjacent to the indoor swimming pool and a large sundeck is just outside. The restaurant had good food although slightly higher prices for the portion size. I didn’t check out the bar. The room did not have a safe, nor fridge. A bottle of water is available on a credenza with a coffee maker and selection of coffees and teas. Note that this hotel is in a business park, and about 0.5 miles away from a shopping district for other restaurants. When traveling around by car, use your GPS to avoid toll roads. In my experience (August 2015) my ETA was rarely 10 minutes more than taking a toll road.

Sure this place looks old on the outside and the carpet is dated. However the staff is fantastic and the beds are comfy. Rooms are clean, and the linens are nice too. Bathroom was in really good shape and inviting.

We spent the night because we had a gift certificate to your hotel. The personnel at the desk were very friendly and helpful. The hotel although older in décor was clean and kept up. Our room unfortunately had an awful odor which we couldn’t decide what or where it came from. We were also disappointed that even though our floor had a sign asking people to be mindful of other patrons after10:00 pm there was a lot of banging of doors and noise in the hallway well past midnight.

Very disappointed in this hotel. It’s very pretty, beds are very comfy — but no free wi-​fi, no free breakfast, no fridge, staff who checked us in were robotic. I didn’t really feel welcomed. But the worse are the room doors. They slam shut and there is a gap between the door and the floor and you can hear everything that goes on in the hallways. Now I can’t fault the hotel for the fact that we had a bunch of ignorant inconsiderate neighbors, but I wondered if I should call the front desk on the room directly in front of our room — I guess they had a group of people staying at the hotel and this room was the core of the group. In and out… talk talk talk. knock knock knock — from late at night to early on a damn Sunday morning. I was so looking forward to getting some R&R, got NOTHING but a headache cause I didn’t sleep. If I had called the front desk, what would they have done??? probably nothing…
I’ve had better stays at hotels with less «stars» — and will seek their establishments on my next trip.

Very disappointed. Planned a nice weekend for my mom, sister, and I. They wouldn’t work with us. We wanted to use our gift certificate but they refused to accept it. The lady gave me an attitude because she assumed I was the person that yelled at her over the phone, I was not. She gave us an attitude towards the beginning. We decided to go to the Sheraton. So much nicer and not much of a price difference. The lady also gave us complimentary breakfast since the Hilton gave us such a hard time. Avoid this place!

Very, very dated property that badly needs a refresh.
I stayed here for a conference and was able to get a rate of just $ 99/​night — had I paid more (going rate seems to be in the $ 150−170/night range) I would have been pretty unhappy. It’s a large property very near a lot of business parks, so they seem to cater to business folks, weddings and/​or smaller conventions. On the plus side, parking is free but wifi isn’t — $ 10/​night. I’m not complaining about that since I paid such a low per night rate.
The hotel does have the expected amenities including an on-​site restaurant, small business center, workout room (very small) and pool. The décor appears to have been installed during the Reagan administration and not really touched since — you know, brass rails, floral upholstery, etc. My room badly needed a refresh — it had that «musty carpet stank» and the shower stall (no tub) was pretty moldy. Walls are paper thin, so ask for a higher floor as you’ll hear everything around you all night long. The worst part though is NO OUTLETS! None near the bed, none in any place you’d try to get some ironing done — just two plugins in a lamp base, set so close together that one charger only will fit :(
The public areas are fairly beat up too — toilets in the conference center were leaking all over, some of the sinks could not be turned on or off and the parking lot is full of potholes and divots.
The saving grace really is the staff — all of whom were extremely kind and hospitable. I was super sick when I stayed here and one of the conference workers offered to grab me a cup of tea which was really nice.
Overall, had you blindfolded me, walked me into the property and asked me what hotel it was I would have said «Ramada near the airport» and not «Hilton».

We stayed here recently for a friends wedding which was also in one of the ballrooms here. I was not impressed with the aesthetics of the rooms. I honestly expected more from a Hilton hotel, especially one that is so close to Chicago.
1. There were no trash bags in any of the trash cans in our room.
2. The sink was broken, and leaked water all over the floor and our towels. We did call the front desk and let them know and maintenance came up and fixed it. But still, it makes me wonder how well they actually clean these rooms. Because if the maids had turned on the sinks while cleaning they would have noticed the water leaking all over the floors.
3. Our room was closest to the elevators, and they are VERY noisy. Listening to the elevators all night left me with no sleep.
4. We ordered room service the first day we were here, and it took almost an hour for simple items like a chicken sandwich and pasta. Which weren’t good at all. My husband and I both felt sick after eating it also.
It was only $ 90 a night since they had rooms blocked off for the wedding. But overall I was disappointed. This was not like the hiltons that I’m used to.

This was quite the experience. A few things to keep in mind when traveling to this hotel from out of the metro-​Chicago area:
1) a taxicab ride from Midway airport is approximately $ 100.00 (seriously)
2) sometimes a non-​smoking room will smell like smoke due to surrounding rooms — if the hotel is not completely booked, you can ask for a change of floors (and they will do it for you)
3) Room service is amazingly prompt and if room service is no longer offered, the bar is available for food (and it’s tasty too!)
4) Lunch at their restaurant has limited seating — beat the lunch crowd if you want a seat
5) The beds are super comfortable and rooms are fairly noise-​proof
The next time I have to be in Lisle, I may rent a car to save myself the trouble/​anxiety of guiding the cabbie to my hotel using my smartphone.

have you seen one of the Hiltons, it seems to be, you have seen all :-)
can you remenber the movie «Groundhog Day» in Germany called: daily greetings from the marmot. Each mornig you have to chekc, the right City
Do Paris have used all the Money from her parents?
Big buildings, great rooms, but bad Bath and Environment conditions. Just a stone ‘s throw away from the Highway with all the noises. Comfortable but shabby rooms.
But friendly and great Service at the lobby,
a Cash Maschine, printing Service an a rich breakfest menue.

I really liked this hotel. Close to the Corporate business area so in bad weather the drive was short. In really bad weather, I rode the free shuttle and called when I was ready and they came to bring me back in 15 minutes.
The rooms were large and nice and had a nice little view of a courtyard.
The front desk greeted me every day, and the bar and restaurant felt friendly with people chatting with each other.
The restaurant had good food and specials most nights.
I would go back to this hotel as a first choice in Naperville area.

Because we held our reception at Seven Bridges Golf Club, and they work directly with the Hilton Lisle-​Naperville, all of our guests stayed here, as did my husband and I on our wedding night. The room rates for our guests was pretty reasonable ($ 92), they provided shuttle service, and they let me book a block of 40 rooms with no penalty if they weren’t filled up.
The Pros: Johanna, the administrative assistant who works closely with brides, was an absolute gem of organization and good ideas. She helped me book 6 appropriate shuttle times, kept me apprised of how many rooms were being booked, and arranged for me to drop off my welcome baskets for our guests with ease. She is a 5 star employee and a super asset to the Hilton. The shuttle service was excellent, timely, and accommodating. The rooms were outdated but VERY clean, bright, big, and awesome. I loved that all of my guests were on the same floor. The front desk staff was AMAZING and helpful even when my drunken just married ass lost my key and needed another one without any ID on me. They had champagne and chocolate covered strawberries awaiting my husband and me, which was a lovely touch.
The Cons: I only ended up having 15 rooms booked for my wedding, but had at least half a dozen people call and tell me they tried to book there and it was filled up. If I’d set aside 40 rooms, why were people being turned away? That was frustrating. Also, there were 9 weddings at the hotel that weekend, which was just fine, but the hotel was extraordinarily loud — which was ALSO fine — except we had security come to our rooms at least 4 times on the night of our wedding. One time, there were literally two of us in a room having a conversation, and sure enough, security came to ask us to quiet down. I can understand if we were insanely rowdy, but that definitely wasn’t the case. Kind of put a damper on the night.
Overall, I’d recommend the Hilton, if only for the ease and pleasure of working with Johanna. It was a perfectly accommodating hotel with only a few annoying drawbacks.

Remember that storm over the summer that caused the power to go out? For days on end? At 5:00 a.m., I hauled our food over to my parents house and booked a night at the Hilton Lisle-​Naperville, because we couldn’t take the heat.
I arrived at the hotel around 1:00 p.m. (check in time is 3:00 p.m.), but they allowed me to check-​in early!
The room was spacious and clean. The only thing we were unhappy about was that wifi wasn’t free, it was $ 10 for an hour or something absurd like that. Oh well, he just couldn’t check his fantasy football for a day. Unlike others, our power was only out for 24 hours, if even that.
We also looked at this hotel as a venue for our wedding. Prices were higher than others we’d looked at for a Friday wedding, but it was lower than other hotels in the area. Jamie was very friendly and sent several follow-​up emails, so she’s on her game. We weren’t interested in the venue, because I didn’t like that the banquet room was so close to the entrance, lots of drunk golfers hanging around here. I wanted a more private feeling. But it’s worth checking out if you want a hotel wedding in the ‘burbs.