Alterations Bridal

I received THE ABSOLUTE WORST service in my life from the owner of this business, Non who also goes by the name Nam. I have been going to Non for over a year to alter my garments. When I first went to her she would charge me $ 10 to have items such as skirts and pants taken in at the waist. Early last week I dropped off a brand new dress and pair of jeans at Non’s to be altered. She assured me that they would be ready the following Tuesday. When I arrived that Tuesday, after looking for my clothes for over 30 minutes she admitted that she could not find them. She asked me to come back that Friday and I patiently agreed. When I arrived that Friday she again had me wait for 30+ minutes to find the clothes she should have looked for days earlier. When she finally found them she told me 1) she hadn’t altered them yet and 2) she was charging me $ 14/​garment for the same services that usually to cost $ 10! I told her that inflating prices on a whim is unethical and furthermore she had caused an inconvenience by having drive to her store TWICE to pick up garments that she had not even located. When I challenged her for an explanation she THREW (yes THREW) my clothes to the ground and told me to get out and go elsewhere. Nice customer service huh? If you are considering going to this woman I encourage you to go elsewhere. All she cares about is money, she makes up prices as she feels like it and is careless and loses clothing!