Rooms To Go – Stonecrest

I was overall satisfied with my experience with rooms to go. Of course most sales people are pushy and make exaggerations, so I expected that. The sectional I chose is beautiful, I’m in love with the indigo color and the sectional itself is comfortable and really good quality. When it was delivered, I had a 4 hour time frame and they came within 2 hours of that. Unfortunately, my armless love seat and 2 accent pillows were missing. I called cs and they were friendly and made sure it was handled immediately. It took 9 days and the missing pieces were delivered. They called me during those days to confirm with me and again to Apologize for the mishap. So it’s here now, I love it and so glad I’m done furniture shopping (for now).

Where to start? It could be that my order was written up wrong to the tune of $ 900– only to be discussed when they were delivering my furniture 8 days later. Their solution… «Pay another $ 900 (full retail price to cover their mistake) and we’ll make it right… In 8 days when we can deliver the necessary items to complete the base of your bed.»
I declined that fantastic offer, under the circumstance they could deliver a different item as soon as possible… Bad news– not an option. Another 8 days to get a downgraded solution at retail price. In the meantime I found a better alternative from their competitor so I asked that one piece be picked back up. They did, but they never offered my $ 900 back from my down payment. Instead, they assumed I would prefer to take it off the financing instead of the $ 1,500 I put down. If it’s a $ 900 item, wouldn’t you ask first? Dewayne, though a nice guy, didn’t think my $ 900 was important enough to warrant a conversation. I disagreed, and three weeks later I still haven’t see the credit on my account.
Let’s recap… You write an order incorrectly, and offer me full retail additional charge of $ 900 as your solution. But I have to wait 8 days for that. Or you can downgrade to a different option… And wait 8 days for that… And that return you needed, we’ll credit that back to your store financing so that you can spend more business with us– since your first experience was so pleasant. Eventually… Maybe…
My last question to Dewayne (a heck of a nice guy who is a store manager) was this: «Does it strike you as odd that after our DOZENS of conversations that you have NEVER called me and had a solution for my problem? I’ve given you every opportunity to earn my business, and you’ve never done so.»
Bottom line– avoid this place like the plague. If this were the standard of furniture business, no one would be in business. Go elsewhere.

My wife and I went into this location and, despite the initial salesman’s lack of enthusiasm, we immediately found a great floor model LR set. We, of course, looked around at other places to see if there was a better deal/​better selection and my wife ended up back at R2G. She called me RAVING about the service she received from Wanzo! She even received a handwritten thank you card in the mail a few days later. Where do you get that kind of customer service anymore? Also, he ended up throwing in about $ 100 worth of pillows in for free. I am aware that R2G has bad reviews as it pertains to quality, but we’re not expecting the moon. this will be in a room where there will be infrequent «butt time» and at the price we paid, replacing it won’t be a gigantic burden.

Worst customer service EVER!!! They just don’t care. I bought the California Cottage table and four Farm Side chairs. I ordered the chairs in four different colors. They delivered two red, a white, and a blue chair. I pointed out the mistake to the delivery person — I was missing the green chair and they had delivered two red chairs by mistake. He was nice enough and told me customer service would call the next day. They did not. I called them and the run around to fix THEIR mistake began. Still waiting for my chair. Of course, they can’t deliver it to their own store, for some insane reason. That would be too simple. I asked if I could simply exchange the chairs at their store. Oh, nooooooooooo. I have to wait for them to deliver to my house and of course they can’t even give me a time frame for the delivery. Unless you consider «anywhere between 8 am and 10 pm» a time frame. You would think I was the one that made the mistake. Oh that’s right! I did make the mistake by shopping there in the first place. I would rather pay a little extra and get what I paid for.

Yet again I wish I could give 0 stars! I entered the store looking to purchase furniture. If it wasn’t bad enough that the store associates were seated on a bed chatting, the first store associate I spoke with was very rude! Needless to say I didn’t purchase anything. No wonder the parking lot was so empty!

My very first big furniture experience and it was met with a BIG lesson. Never trust the quality of R2G. Selection was so-​so, the price was okay, and the staff was alright, but after a year… the furniture looked simply AWFUL. Structurally the whole thing began to crumble, and the upholstery just didn’t hold up. I was very dissatisfied, but after a year, I didn’t think anyone would care. Let me just say… my husband and i do not have kids, just two cats and we have a dinner party MAYBE once every quarter, so there is no reason for these couches to look so shabby. Sadly, the lesson was learned.
I was told by a friend who spent the extra money on the Cindy Crawford Collection that they had a similar experience, only the entire side of the couch literally fell off. The company gave them the run around for replacing it too! I do not recommend this place, it is just simply dreadful!

My husband and I spent the morning perusing the large furniture stores in the Stonecrest area, looking for a couch and a breakfast table. We looked at Haverty’s (nice selection and variety, but $$$), Ashley Furniture (drabbiest collection in my opinion), Ben’s Discount Furniture, and Rooms to Go. After seeing the others, we went right back to R2G. Rooms to Go had the best style wise, though not as many fabric options as Haverty’s. R2G is also reasonable in pricing. We found the couch we wanted with the congenial and speedy help (not harassment) of Mike. It was a five star experience for sure.

I am highly disappointed in this store’s service. I thought the best way to air out my frustrations is to write my review. One star is one too many for starters. So my husband and I go in to complete the sale of our purchase. we bought the Theater reclining seats, coffee table, end table lamp, 51″ TV & console. Well the lady swipes my card to take the down payment. Ok fine, only to inform me that 3 pieces won’t be available until ¹¹⁄₉!!! Now, that’s all fine & good, had I been informed prior to the completion of the transaction. Well it’s back to Ashley Furniture I go. #R2G has pissed me off.