Concrete Authority

If you’re looking for a concrete contractor keep looking, these guys are amateurs who issue fraudulent estimates.
During the winter my outdoor paver steps heaved and I decided to replace them with concrete and add a walkway. In March the estimator from Concrete Authority came to do the estimate and arrived 45 minutes early. My husband had wanted to be there as well and had left work to be home in time for the appointment.
The estimator stayed about 20 minutes, measured a few things and was gone in a flash. He passed my husband on the road and rolled down his window and yelled ‘looks good I’ll get you an estimate’.
The estimate came in weeks later with several mistakes that took time to correct. The final estimate arrived in June and I paid the 20% down and signed the contract. And waited. And waited. Finally in August the site surveyors came out and immediately noted that the estimator hadn’t included a cement pumper in the estimate.
The estimator then emailed us a change order for another 10% of the contract price to cover the pumper and demanded we sign the order and pay. We laughed out loud — who forgets to include a cement pumper in a cement job? — and declined, saying it was their error. The estimator called, yelled ‘we’re not in the business of losing money, I’m canceling the contract’, and mailed our check back.
So we are left with unsafe steps at the end of a building season.
I went through Building Industry Associates of Lancaster to see if they could get Concrete Authority to stand by their «stated commitment to providing its customers with fair pricing and quality service» but instead Concrete Authority quoted another part of the contract that gives them the ability to cancel any contract at any time, up to 3 days before the work is scheduled to start.
The part of the contract that they quoted also specifies that they will give written notice of contract cancellations, which they didn’t do.
If their business plan is to get in a lot of work by issuing fraudulent estimates, then blackmailing customers for more money right before the job is suppose to start, I guess they’ll be ‘rebranding’ again soon. And they netted the interest off our deposit.