Lititz Veterinary Clinic

Dr Bill is wonderful and very caring for both the animals and the owners. That being said, his staff sucks and his receptionist needs to learn that in her job, she either needs to be friendlier to deal with clients or switch jobs. His receptionist is so horrible that after 10 years of service from dr bill, we had to take all 3 of our animals and switch to neffsville vet where not only did our babies get immediate and thorough treatment, but they were better priced and didn’t act like we were bothering them. If dr bill would fire his idiot answering the phones, he may have a chance. Sadly, as she has been there for quite some time, I see her taking his business down.

Dr. Runnels and Dr. Whittaker truly deserve five stars! As do the rest of their staff. My dog was referred to Dr. Runnels by our previous vet when he was suffering from prolonged anal gland infections and expressing them was just not doing the trick. We were referred to either Lititz or a surgeon in Philadelphia. Well luckily we live in Lititz so it was a no brainer. the surgery went off with out a hitch but because the infection was so prolonged by our previous vet wanting to just treat the symptoms and not get to the root of the problem, he ended up with extensive internal damage related to the infectious tissue. Surgery number two was performed again by Dr. Runnels to correct fistula tunnels and he was a happy dog for another three years. Unfortunately with fistulas they can certainly rear their ugly head and again Dr. Runnels corrected the problem. Needless to say Lititz Veterinarian Clinic saved my dogs life three times! If your interested in just seeing a «pill pusher» vet this is not the place for you. If you want your pets to get the best care by EXPERIENCED veterinarians this is the place to go. They are skilled surgeons and we were lucky to have them so close by.

I took my dog to Lititz Veterinary Clinic because of its close proximity to my home. Only there was I told my last vet misdiagnosed his back aches and he needed his anal glands expressed. I trusted their professional opinion and continued to have his glands expressed. After 3 years of anal expressions monthly, they told me after a routine visit he had a «pea sized» mass in his rectum. Please be aware I have never in 3 years witnessed his anal glands being done because they always «took him to the back» they immediately suggested surgery and full removal of his anal glands and the mass. They were urgent and I believed their urgency was them looking out for my beloved dog and wanted to trust in their opinion. I met with 2 of their vets on different occasions and both insisting that surgery is the only way to make sure «it’s all gone» and to determine if it is cancer. The next time I took my dog in for anal gland expression they said the mass either grew or that’s there’s another one in there. I assumed surgery was the best choice and got bloodwork done as the preliminary steps to helping my pup. Something just never sat right with the idea of surgery. I took my dog for a second opinion and very thorough examination at Neffsville Animal Hospital and they did things much different than Lititz Animal Clinic. They did everything in front of me. They did a very thorough and at eye level examination. They took time to explain good choices and how his anal gland irritation could be an allergy and they told me after 3 rectal examinations (the dogs also get lube here) that he had no tumors. They also looked at the very sore mass on his paw and actually prescribed medicine to fix it. Lititz animal clinic told me it’s just something I’ll have to deal with and suggested a warm compress for it. And NVH took his temperature, LVC did not. I do not like the idea of bad mouthing a vet, but I LOVE my dog and I’d love anyone’s dog the same so I feel it is necessary to advocate for all our voiceless companions. I want the absolute best for him, and I do not want to see anyone get the run around and unnecessary stress that this practice gave me. Plus, I’d hate for any animal to get the same ill treatment that my dog endured. Please avoid this practice.

The receptionist, Kay, is abrasive and can seem downright rude, condescending and unfriendly. Yet she has been there for years and you’ll just have to learn that that’s how she is and ignore her.
Everyone else there is wonderful, friendly and caring. The care your pet will get is top notch, and that’s what’s important in the end.
So, just put up with the grumpy one and your pet will be in very good hands.

Dr. Bill at the Lititz Veterinary Clinic is so friendly and, most of all, knows what he’s doing.
He’s been my mom’s primary veterinarian ever since my stepfather closed his own practice. My mom is a bit tightly wound and impulsive, so having Dr. Bill there to walk her though all of the choices for her pets has been really great. He’s also a bit of a story-​teller, so be prepared to hear some crazy stuff during your appointment.
During the most recent animal emergency, Dr. Bill and his wife performed surgery on our family cat. He’s been there for the past week recovering, and my mom has been in the hospital every day with him. They’re very understanding of the fact that some people’s pets are like their children and even minor surgeries or problems can be very emotionally jarring.
If I lived closer to Lititz, I’d make LVC my primary veterinary clinic.