Dex Media East

There’s no ZERO !!! Worst customer service EVER!!! 25 min hold time this morning to dispute charges and then to cancel my account. Do not do business with DEX, nightmare !!

They send out SPAM in the likeness of an invoice in order to trick businesses into calling them I guess. Sleazeball company with a sleazeball reputation.

I advertised with Dex Media East for over 10 years. I called Customer Service when I was double billed for the same month. I knew there was a problem when they couldn’t easily access my account. After talking with 2 customer service reps and a supervisor, I was told to contact Laura Martinez in the «CLIENT CARE DEPARTMENT.» (ironic)
Ms. Martinez and I exchanged several voice mails. In that context she explained that I was «dropped» because the sales person assigned to my account left Dex Media, and I hadn’t been reassigned. She was that person’s supervisor. Since it was too late to advertise in Dex, my only option was to advertise on– line.
Ms. Martinez couldn’t explain why my account was double charged, and the next month why it wasn’t reassigned to a different sales rep for the new contract year. She didn’t seem interested in helping to resolve this, nor offered to make the situation better in any way.
She didn’t acknowledge having made a mistake, either personally or on behalf of the company. That’s all I needed to feel better about these occurrences.
Not only am I not interested in advertising on-​line with Dex Media East, I am not interested in any further dealings with this company. They are a disorganized business and their employees lack integrity.

Worst place ever its a big scam company never ever think about using these people i signed up with for a month to month aggrement and they locked me into a year i never knew this until a collection agency called me to collect i never got a bill cause they had my wrong address this whole time unbelievable
You been warned do not ever use this service ever!!!

Worst company I have ever made business with I got ripped off they don’t do any thing for you avoid these guys save your money don’t be like me and get ripped off after you pay they don’t give a smack about you

Avoid any phone call from them at all cost!!! They inundate you with calls and promises and contracts that amount to NOTHING!!! Advertising with them was like throwing my money into the toilet. They are the worst, cockiest, most obnoxious people to work with. Had I received even 1 call from their site, I would be less disgruntled. PLEASE, HEED MY WORDS, DO NOT ADVERTISE WITH THEM. IT’S NOT WORTH IT!

These people are HORRIBLE to deal with in every single way. I wouldn’t give them even one star but felt that i must click on one to write this review.
DO NOT ADVERTISE WITH DEX!!! There is not enough room for me to share all of my complaints here. Felt «talked into» the advertising and NOT ONE SINGLE lead in 6 months of advertising. Went back to my rep, won’t return my phone calls, tried his supervisor and got the super strong impression that they already locked me into a contract that i couldn’t get out of so they just DON“T CARE.
Called headquarters and spoke to three different people, nobody cares. these people must have a hard time sleeping at night.
RUN FROM THIS COMPANY AS FAST AS YOU CAN… FAR, FAR, FAR AWAY!!!

Not that 3 stars is any better than 2, but the individuals who I’ve dealt with from Dex deserve an extra star. Yes, they harassed me constantly with incessant phone calls, but all of the people whom I spoke to were polite, cheerful, and enjoyable to speak to. Would I ever use Dex? Absolutely not, and when I finally told them this they backed off, but the customer service was A-​OK in my book.

Absolutely horrible. Management encourages outdated harassment and after the contract is signed customer service seems non-​existent. They were kicked out of the NYSE for losing so much value. I tried their product for a year and had an ok experience with it, however if you factor in having to put up with their sales and management staff attitude, it is more than not worth it. Please spend your money elsewhere. Absolutely horrible. Do not patronize or you will lose time and money.

Yellow Pages Really! Can anyone say Beta Max, 8 Track, Pet Rocks, Parachute Pants and Micheal Jackson before he was a scary white lady!
This is the digital age, hard to read type on yellow paper is so Monday October 19, 1987!
TIP: If you are a deep pocketed lawyer, plumber or electrician it still might work for you!
FREE BEER AWARD: If you googled the date and can tell me happened that day. Caveat: you have to catch me out to get me to pay up!