Madelyn’s Jewelry and Gifts

Wow, this place is just a disaster. I’ve had a watch in for a simple repair, and it’s been a month. The first visit, I was told «leave it with me overnight and I’ll call you.» A WEEK later, *I* called *him*. I was told the watch needed a part and that he could order and repair «in 7 – 10 days». After fourteen days, *I* called *him* and was told the part had just arrived and the watch would be done by the weekend (4 days away). No call. I called him the following Tuesday and was told it was ready. I said I would be in on Thursday to pick up the watch.
Come Thursday, I got a phone message that he would be closing early for personal reasons. My time is EXTREMELY limited and I wouldn’t be able to try to pick up again until the following Tuesday (today). I pulled up at 3 pm or so and the store was closed, no note, just a phone number. I was so annoyed!
Well there was a woman parked nearby who called out to me, asking me if I had reason to believe the guy would be showing up. I said no, no reason except that these were normal business hours. She went on to tell me her story, very similar to mine. But while I’d left a relatively inexpensive watch in this guy’s care, she had left jewels with him for re-​setting. After a huge number of delays, she asked him for her jewels back and he begged for more time. She was there in person at the store and asked just to SEE her jewels, and he said «no.» !!! She threatened to call the police and again he begged for time. He eventually stopped taking her calls.
The reason she was there today was because she’s going to insist on getting her jewels back. You can imagine her irritation that the guy wasn’t there. She also stated that he wasn’t answering at the posted phone number; she believes she is being screened. So I called him right then and there, and he answered. He said he was taking his daughter to the orthodontist and that he’d be busy until 7 PM. Um?
The guy did apologize to me and he said he is going to discount the fee by half to make up for the inconvenience. But this is just so utterly ridiculous and unacceptable.
Incidentally, the other gal who was there waiting for him called the police and was waiting for their arrival. She was going to report that her jewels have been stolen. I wish I could have stayed to see the outcome but I had other errands to run.
Now we’ll see what happens when I try AGAIN to pick up my watch.
Edit: Now months later, the watch still doesn’t work and I’ve taken it to a new place. The new place has said that the movement was not replaced and that it was «full of debris.» The guy at Madelyn’s said he put a new movement in it and charged me therefor.
His phone is now disconnected.