Options Home Consignment

Ironically, «Options» is full of everything but. As somebody who frequently shops consignment, I find Options to be a HUGE DISAPPOINTMENT. I walked in the store and was initially met with suspicious stares from the employees. One of these asked me «what do you need?» which I personally do not find to be a particularly welcoming sentiment. I find the employees snobby, unwelcoming and overall unprofessional. There are FAR BETTER consignment shops to go to if you’re willing to drive. I think this place gets away with their despicable customer service because they are not facing any local competition. As far as the merchandise, I found it to have a shockingly small amount of plus-​size (size 14) clothing. I tend to find that many other like stores carry up to size 16 – 18 but not «Options» ironically does not have options for anybody wearing size 12/​14+. I would not recommend this as a staple consignment store. Not a pleasant shopping experience in any sense of the word.

I’ve been going to Options for years, as both a customer and consignor. I have to agree with much of the negative input here about the staff BUT it depends on who is working that day I’ve had good and bad experiences. I do think they forget they are selling USED clothing and are much too picky considering what I see in inventory already. Their prices vary and can be high…$ 7 for a used Gap t-​shirt? Anyway, if I’m in the area, I might stop in but I will not consign there any more. I do like the home store next store where the people are very friendly and you can find some good items.

I have been going to options for years, the ladies on the home goods side have been marvelouse, but the clothing side is another story. This was the 2^nd time I had to put up with unacceptable behavior. First time I had to tell the worker to stop following me, everywhere I went, she was near. I know the store is small, but to be on my heels was enough. Today was the last straw, I came from Framingham, and was excited about brining my friend with me, she was first told to be quiet, we then put some clothes on the hold rack, because my friend wanted to try them on. She tried them on and hung up what she wanted back up, the clerk came over and asked her if she was finished and said that she had to straighten the clothes up to put them back. I tried on a coat with double zippers, which is sometimes hard to pull up, after a couple of attemps, the clerk told me that she was going to have the owner fix it, for me to stop trying; granted it was from the markdown rack. DO THEY WANT OUR BUSINESS???

Love this store! The staff is so friendly and helpful. I always find beautiful pieces there that I can use for work or evening. They also have a great shoe selection. Every time I visit Littleton, I make sure to stop in.

Listen. Up. Shoppers. I typically shrug off rude store staff because quite frankly I feel bad for them and know they’re miserable for a reason BUT today is another story. Today I’ve decided to share my experience because enough is enough. Dear Options Consignment «Boutique»…you’re in business, because of your customers. Yep, swish that around for a minute. I decided on 3 items today, for a total of $ 31. The fourth item I thought I’d ask for the lowest price seeing as it would be marked down in 4 days AND the elastic was worn which I expressed I was going to have a seamstress repair. The woman with brown straggly hair decided she’d come up with every excuse under the sun before she’d let the blouse go for it’s lowest price of $ 4.50. She was hell bent on keeping that blouse in the store on account of, «We have a contract with our consignors… she might want it back… this isn’t a flea market… blah blah… blahhhhhhhhhh.
A. The price will drop in 4 days, let it go! sister (insert Frozen soundtrack)
B. The consignor took it there because guess what? She doesn’t want it and WON’T want it back, you psycho. Therefore, you just lost out on a sale.
C. Trust me, I get better service trolling the local flea than I’ve ever had at this place.
So here’s the moral of this story. Don’t expect a smile, a greeting, or a» thank you come again”. These miserable hags are set in their ways. Shop there only if you’re into mediocre clothing «options.»
Besos!
ps. Carol, the woman who rang me up, is a genuine sweetheart. Move on Carol! You’re better than that rat hole.

My mother used to own her own dress store and knows a lot about clothes. We like this store, like the location, and don’t know any other stores like this in our area. We find some items over priced but if you hit it right, (Check the dates on the ticket) you can get unique stuff. When we brought a pile of clothes to consign, the person looked at them and said in a voice that offended my mother, «WE don’t take clothes that are out of date.» Later, when Mom and I were looking at clothes in the shop my mother pointed out some items. «Look at this, «she said incredulously, «If this isn’t twenty years old, I’ll eat a horse!»
I couldn’t stop laughing.
We still go back and have fun. Actually, I had a very nice conversation with someone who worked there last time. I can’t agree with the others about rudeness. We have fun. I love the music there!
We have lunch at the dumpy little pizza store in the town center. They make great grinders and generous tuna salads. I also love the Oriental super market all nearby.

I used to consign with them a few years ago but stopped and no longer shop there either. Their staff is extremely rude in the clothing store and act as if you are bothering them if you ask a simple question. The home store staff is much more pleasant and helpful. It is a shame since it was once very good. The owner needs to hire people that help their business — not lose customers. Reading other reviews, it is a common theme. Fortunately there are many other consignment stores in the area that are more than happy for your business.

I love this consignment store – it is very wll run. They only take nice items and have a bit of everything. The owner is really nice and the people that work there are always friendly and helpful. I furnished both my daughter’s apartments and found a gorgeous hutch for my house– as well as many smaller items.
I also sell there –as they give you 50% which is more than most places. I highly recommend this store!

Mean mean mean. I thought it was just a bad day when I dropped off items for consignment and was insulted about their lack of quality («overwashed» and «too tiny» and «why don’t you bring them to the children’s consignment») from the woman doing intake. But it was not just a bad day for her as she treated me the same again. Please spend and consign at Revolve or STA or Reflections where you are treated with respect and decency. There is no need for anyone to be so mean.

This is a shame. I’d give 5 stars if not for the rude staff. When I tried to bring in clothes to consign, she acted so exasperated, and like my clothes were not worth having in her store. I understand if they’re not up to par, but she very rudely put down some of my items. Her demeanor was very surly. And by the looks of the other reviews here, I’d say she wasn’t just surly to me.
Other than the staff, the products here are great. Prices are reasonable and clothes and jewelry are of very high quality for a consignment store. Overall, I’d just buy from here and not consign, lest you don’t mind having t o deal with a snooty, grouchy saleswoman.

I agree that staff is snobby and really do not care to help out consumer. Many times I have seen wal-​mart or not so high end clothes, as this isn’t the issue, charging more than what the item started out as. Such as a t shirt. Costs 9.00 at wal– mart, she is selling for10.00. I do like the odds and ends shop. But why is the staff mean? The owner is prickly.

I love buying and selling at Options Home Consignment. They have some wonderful things and move their merchandise pretty quickly so it doesn’t get stale. It’s a treasure hunt.

I’m surprised by the negative reviews here. I’ve bought from and consigned with Options, and found them to be very pleasant on both sides of the transaction. Nicely organized, good quality clothing (any problems duly noted on the tag). Racks are a bit crowded, but that seems standard for consignment stores. No complaints!

I find the staff here, the owner, especially (shame on her if she is oblivious to her demeanor), most off putting. I have, now, decided, enough is enough. I will no longer utilize this place to consign. Actually, their clothing is no where near as nice as other consignment places I shop. With mean staaff + not nice clothing, why bother!
note; there used to be more upscale clothes, but the staff, still lower class — with a snooty air.

I will not return to this store after a bad experience I had. I found a sweater and skirt set and there was another version of the sweater elsewhere in the store in the same brand and color, just a different style (brought in by the same consignor). I asked if I could buy the set and the other sweater, then re-​sell the sweater that was part of the set, which I didn’t want.
Well, the reaction I got was unbelievable! I am a regular customer and have spent thousands of dollars in this store. I also own a business that operates on consignment, and we go out of our way to make phone calls to consignors, break up sets, or do whatever we can to make our customers happy and give them what they want!
Not here. They stared at me as if I was an annoyance as they went about their chores and told me that it would be too much trouble for them! «It’s not worth it,» I was told!
It’s clear to me that my business doesn’t matter – it’s all about their time and moving the merchandise.
With so many other great choices for purchasing discount clothing, I won’t be back!

Large shop, good selection of interesting/​unique items at fair prices. Very polite/​attentive staff with excellent service. Great browsing and you can usually find something for that hard-​to-​buy-​for person on your gift list. Good location, easy parking… only good things to say about this locally owned and operated business.
Oh and bring your unwanted items to consign for an equally positive experience.

The type of items is variable at Options — you could easily purchase a sterling silver mirror and a Pyrex dish in the same outing. I’m more inclined to buy the mirror, but I appreciate that there’s a local place to buy used housewares year-​round (kind of like a year-​round yard sale).
The salespeople are always friendly and unobtrusive. I never feel hovered over, nor do I feel overlooked. A good combination!