U.S. Bank

This is one of the worst banks that I have been to. Anastasya Trush is really your bank manager and the best representation that this branch has? Really? You couldn’t find a ruder, meaner, and less friendly manager? Wow what a horrible person!
I guess she didn’t want my business. Good luck dealing with princess Anastasiya (only in her head she’s a princess) anyone who banks there.

Super SLOW SERVICE WHEN WAITING TO BE HELPED… Over heard a employee complaining about being tired at 12:52pm in the mid day…

I expected to see many, many reviews of this Bank, and am surprised there are only a few, literally 3. I hate to add mine to the mix, but am compelled to do so. I will keep what feels like «endless thoughts» — brief. I am never disappointed when I come to US Bank. Nope, never. Not once. It doesn’t even matter which branch!!! Why the 2 star rating then, you ask? Because my expectations are set so low — to the point where if I was actually physically slapped, it wouldn’t surprise me! Always long lines, and NEVER enough staff or tellers for the peak times. Customer Service sucks — it actually rivals United. It is anything but service. I believe tellers are paid to avoid smiles, coached to avoid eye contact, and attend some «just type fast, shuffle money like a casino dealer, and act dumb» training. The ATM’s are regularly «out of service» — and heads up — the drive through ATM at the Southwest Plaza Branch is almost impossible to drive a car through without scraping something. If you drive an SUV, don’t even think about it. If you need to actually talk to an employee other than a transaction agent at a counter, buckle up my friend. You are going to wait, watch a lot of employees walking around with papers, sit in an unwelcoming area (possibly, with a pot of cold Folgers at hand), and be mystified by how frustrated you’ll be sitting across a desk or table, wondering why you didn’t look into other banking options. Why two stars instead of one? The first star is because you can’t give none; the second star is simply because they have somehow stayed open in such a competitive market and industry. I have moved my accounts, and truthfully — miss the sheer entertainment of the incompetence!

WORST BRANCH EVER!!! This branch has the most inept branch manager named John. His incompetence has flowed down to his bankers and tellers. Due to his complete lack of intelligence I’ve decided to close by four accounts with US Bank and go else where.
It seem US Banks service has been slipping for the last few years which is sad as they use to be a great bank to deal with.
Oh well to many option open out there to stick around and be treated like I don’t matter.

My friend asked me to place this review for him. He is older and does not do computer tasks. He had multiple accounts at this US Bank and his checks were stolen from his home. The bank cashed 50 checks without proper ID and refuses to reimburse him his money. He lost over $ 28,0000, before legal fees and other fees he invested trying to get his money back. These folks at the bank do not have a clue. While all other banks in Colorado say you must report fraud within 60 days, these jerks changed the rules to 30 days and did not tell anyone.
If you live in Colorado and US Bank has not treated your or your money fairly, we’d love to know, especially if they let you lose money and will not accept any responsibility… We are exploring a class action suit. Together, we could make so much more of an impact. We are mounting evidence that says they don ‘t do business fairly and do not care about their depositors. Please call 303.979.7772 extension 104 and ask for Rick.

absolutely terrible customer service and very rude bank manager, don’t return phone calls and charge you fines and fees for everything… don’t bank here!