Allen’s Automotive & Towing Inc

Thanks David for your super service! You pulled my wife and I out of a very dangerous situation– stranded in a lane on the highway– and really put us at ease. Cold dark night with semi trucks whizzing by and you got in/​got out and kept us safe. Can’t thank you enough! Excellent towing service and shop repair!

I definitely give these guys my five stars. My suburban just suddenly died and was glad to be able to pull to the side of the freeway. Googled local tow company Livermore and gave me Allen’s tow called these guys and sent David out to help us out. David was very courteous and got my suburban loaded and on with my journey back home safely. all I know is these guys rOck! Good group/​company! I will in the future bring my business to them…

I have used Allen’s towing before and they were great! R. Lance had towed my sons car that was totaled to their yard that was 5.3 miles from the crash site. They charged us $ 295! I decided to call Allen’s towing and get my car back ASAP! The Allen’s driver showed up and started completing paperwork and was very professional. Even after the R. Lance guys became confrontational about not giving them the second job to tow the car to my house. They had quoted me an additional $ 205 which would have made my tow $ 500 for the day! Allen’s did it for $ 125. I will always be sure to request ALLEN’S TOWING from now on. Great drivers that are professional and courteous.

David the driver was seriously the nicest tow truck driver I have ever met. My truck didn’t start so I called my insurance and they were having Allen’s Automotive come tow me. Well of course when he arrived it started but what he didn’t have to do is try to help me figure out what was wrong. David went above and beyond and was so great in giving me some helpful ideas on what could be wrong. No shop has ever been able to fix the intermediate starting problems on my Tahoe. What a great driver and now I will hopefully be bringing my truck to there shop for service based on my experience with David. Thank you so much!

Awesome Customer service and very
Professional. Mike, tow truck driver extremely
Helpful, Jeff showed me every damaged part so I was clear on charges n cost BTW, their labor cost/​Hr is lower than the dealer They are wholesale on parts!!! I’ll be back Debbie front office a delight to speak to n very helpful. Even provided me with ride home

Professional, courteous, law abiding! Thanks Allan Towing

This review is for their exorbitant towing fees not there services. Tonight I made the mistake of leaving my car after making purchases at Walgreen’s for an hour and was towed by Allen’s towing. This is in no way Allen’s Towing fault but the prices that they charge for the tow are ridiculous. My car was towed ¼ of a mile and was in their tow yard for 45 minutes. Here is a break down of their costs:
Towing charge $ 210.00
Storage Charge $ $ 75.00
Gate Fee $ 105.00
For a whopping total of $ 390.00
I was told by driver that this is the charge that Livermore Police charge so that is what they charge. Just because that is what the Livermore Police charge that is not what you need to charge and in regards to that I didn’t commit a crime to warrant a $ 390 fee which is probably why the police charge such a fee.

Guy over the phone is very rude, never gave me a call back if they will pick up my car or not

These guys saved my butt big time. I was driving down the highway, 3 hours away from home when my truck started making a horrendous noise. I found the closest shop and drove in. They were close to closing but Jake, the owner’s son, came to the rescue immediatley. It sounded like a busted CV shaft but after closer inspection he discovered the last shop didn’t torque my wheels on tight enough and all the lug nuts were wiggling! He cranked them all down real quick and didn’t even charge me.
This shop gives premium service and if I ever need work done in Livermore again, I’m heading here guaranteed. Thanks again!

I can see that I’m not alone in my dislike for this place. Receptionist is so rude, I see that reiterated many times, how’s that for customer service. So many other options, other businesses that appreciate my business.
I also read that they don’t call you back, hmmmm, someone needs to remember why they’re in business.
Not recommended!

I have 1996 Ford Taurus serviced at one and the same place. This place gradually
started to disappoint me, and one day when the coolant started to leak badly
accompanied by some other problems the mechanic told me that to fix all the
problems will cost me about $ 4 000.00 and advised me to donate the car. I
brought my car to Allen’s Automotive and Towing, and it was fixed for $ 229.00.
This happened 8 year ago. The car runs perfect to this day. A few day ago I had
a problem with the steering rack on my another car, Toyota Avalon. I brought
the to Allen’s Automotive and Towing, and Jeff’s advice
(at free inspection) was invaluable.

I got two flats one morning right off of Patterson Pass. My insurance company used Allens for the tow. The driver was nice enough, and seemed competent. Unfortunately, my car shifted when going back through the pass, and the strap rubbed paint off and damaged my rear bumper cover. I immediately called, and Jeff (the manager) asked me to bring it by the shop. When I did, he was very apologetic, and explained that the driver has been retrained to avoid similar incidents in the future. We went over to the body shop and he picked up the tab, no fuss, no anything but helpfulness. If how he treated me is a reflection of his business, I will gladly take my car there for service. Anybody that stands by their business rain or shine the way this man did is good in my book. Thanks again for shining light on a crappy situation, Jeff.

I have had the pleasure of doing business with Allen’s Auto & Towing over the past several years. Whether it is locked in keys, run out of gas, or your standard tow they are the best. Rain or shine, they always show up and they get the job done. Their punctuality, attitude and professionalism are top-​notch.
Two thumbs way, thank you for your great service!

Outstanding! We were having problems with my sons car overheating. I scheduled an appointment with a quick phone call. They diagnosed the problem and replaced the radiator the same day. Thank you for your quick turn around! We will definitely return in the future!

Over the years, I’ve had many cars and many mechanics, but none as AWESOME as the ones at Allen’s Automotive and Towing.
My experience started when my 2004 Scion xB broke down — thanks alot Altamont Pass. My insurance company, USAA, which is great, includes roadside assistance. From the time I called USAA to the time the tow truck showed up was about 15 minutes — never experienced that sort of speed in my life!
Jeff and Allen’s Automotive then gave me an estimate for the clutch repair, which ended up being very accurate, within 5%. Jeff patiently explained everything along the way. I asked many questions, and learned more than I would have ever thought about clutches.
This shop is so good that I’m reconsidering how long I might want to keep my 10 year-​old car.
A colleague dropped me off to pick up my car, and I asked them to check her check engine light — they did it for free, reset it, and set her mind at ease by telling here exactly why the check engine light was on (two issues that were non-​urgent).
Best. Mechanics. Ever!

Great friendly service on time and very helpful. My car had broken down and decided to call Allen’s Towing. From the start the driver (Matt) assured me he was going to take care of my car. He took his time to load and unload my car being car fuel not to scratch it. When we pulled up to my house he asked me ware I wanted it I joked with him saying in the garage and he said he could. I was surprised he got the car in the garage next to my other car he was great. Also he is very funny had me laughing the whole time made my day great. If you want a good laugh ask for Matt and he will take pride in his work.

My SportTrac broke down in Livermore, and Allen’s was recommended to me by KAR service in Livermore. They were reasonable, showed up when promised, and professional. I would use them again.
Thanks, D & N from Tracy

My review of Allen’s Towing is kind of mixed.
The Bad News:
I got in a car accident and needed a tow. My insurance company chose this company for it. I was told by them that the dispatcher said that they would be there within an hour. An hour later, I called the company directly because I was still sitting in an empty parking lot all by my lonesome. They said another 30 minutes. Well, another 30 minutes goes by so I called them again. The sweet man on the other line apologized saying that they had several calls from for police tows, so mine got bumped down. All I really would have wanted from the first calls was honesty. I appreciated that the man just told me the truth in that call. He told me another 20 – 25 minutes. It still took longer than that, but at 2 hours in, what’s 45 more minutes?!
The Good News:
David showed up after 2 hours and 45 minutes of waiting, and he was seriously one of the nicest people I’ve ever dealt with. He was genuinely pleasant and I felt like he really went out of his way to help me and give me the best service. He wasn’t the truck driver that was originally dispatched and he was about to go home, but he came and helped me out instead… great guy.
While I’m really upset that it took as long as it did, David did a great job.

Allen’s automotive is awesome! From their great and knowledgeable mechanics to their quality service. It is exactly what I look for in a repair place. They have always treated me well as well as everyone I have recommended to them. I will continue to recommend my business to them!

Any business that threatens physical violence and slander against you, because they screwed up is not a business you can trust. I recorded a video of these scumbags of how they treated my boyfriend and myself after I found out that $ 300 in cash, my California State ID and my California drivers license went missing in a wallet that was inside my vehicle after they towed it. I called the police department after they towed my car, stating that I accidentally left my Coach wallet in my car that Allen’s towed, and there was $ 300 in cash inside. I was told by the dispatcher that if the money was missing when I got the wallet, to call them back. I called Allen’s and talked to Debbie, the gal at the front desk. I told her that I left my Coach wallet inside my car and it has $ 300 in it, and that if it is missing that the police knows I have money in the car.
When I went to get the wallet, well, the money was missing, and so was my ID and License. Please watch my video of what happened afterwards:
This place should not be in business, or serving our community. If I could give ZERO stars, I would. It was the only way I could post on Unilocal about this disgusting place they call a business. BEWARE!