Lumber Liquidators

I just wentinto the store for picking up one board of pergo floor and adam was so helpful even with such a trivial matter. I came out with a whole box of flooring that he said had some damage. I also over heard him speak to another customer on the phone and hewas so polite and patient.
They havea large variety and good price. Definitely shop here before buying from big box stores.

First off I haven’t even received my wood so this review is solely on the customer service we received from Adam. He is so awesome! We came in about 30 min prior to closing on Sunday ¹⁄₁₀ a=to get some moldings and thresholds to match floors we bought at a big box. We started browsing the store to burn time while waiting for service and realized the floors we bought were much thinner than the floors we were looking at in the store. We asked Adam for his advice and I am so glad we did. Yes the wood was more expensive but when you compare products it was worth the money. Adam gave us honest advice and more information than we asked for. He went above and beyond by calling other stores and helping us select a floor that we liked that we could receive within our tight timeline. Since purchase he has checked in with us 3 times keeping us in the loop of where our merchandise is and we are more than grateful. I Am hoping the floor quality matches the customer service we received from Adam. If I give any referrals after installation it will only be to see him at his store. FYI we went to 3 other LL locations first and got sucky service, no one inquired about why we needed flooring, where it was going, what are expectations were ect. Which left us lack luster and off to the big box. Glad we ran into Adam!

A huge thank you goes out to Adam and Mario! They were super helpful in picking out flooring. We did all the install ourselves and Mario and Adam were very helpful and gave us great tips that helped the install process go smoothly.
Highly recommend!

I love the service on this store i had great experience with the people that works there thank you again for the great service

Adam is awesome. Very knowledgeable and has great customer service skills. Will come back for future business.

Ok, so today we picked up our floor, I must say, massive improvement from my last visit. I didn’t catch the rude sales associate who left numerous voicemails on my phone the first time. But this time we had Adam help us, he apologized for our last visit, was super helpful. If you end up visiting here, ask for Adam!

So very disappointed with this business. Bait and switch on their come on ads. They will not have any of the floors available… not even to order. They claim that they are sold out even after one day of advertising. They don’t remove the sale price even if the floor is no longer available. They will try and get you into a more expensive floor. Be very careful shop other stores they will match the price and the install price elsewhere!

I recently purchased my first home and one thing I knew was that I wanted solid hardwood floors. I had an idea of the color and type I wanted but I also had a relatively tight timeline and was extremely worried I wouldn’t get what I wanted within that timeline.
Jeff and Antonio absolutely helped me narrow it down to some beautiful Brazilian cherry wood that had the variation and look I wanted but was also in stock so would fit into my limited time schedule. They discussed padding with me to avoid echo in my place and also warned of how light the wood would look at delivery. I left the store confident in what I was getting.
I must also take a moment to mention the delivery team who were just fantastic. The guys were quick and friendly and a pleasure. I even had to ask that they come back for half the delivery which Angie and her team were able to quickly configure me.
All in all I couldn’t be happier with the help, information, care and sensitivity to my constrained timeline that all these folks provided. I’ll see you guys when I’m ready to put in my next wood floor!

Highly recommend this Livermore store. They were recommended to us by another friend in Livermore who had a great experience with them as well. The staff is very attentive with great attitudes, even when they are swamped and when their co. PR is under fire. These guys are very professional and were on top of our little order, compared to the other big orders they get. We are very pleased with how they handled the return of a product that we purchased, brought in our house and were not happy with the alleged Chinese formaldehyde odor in the laminate while the material acclimated. They let us exchange it with an American made laminate and we couldn’t be happier with it. The LL’s sub– contracted installer team did a great job, were very pleasant to work with and communicated well during the entire install when they had questions and needed preferences. Thank you my 3 Angels at the Preston Store!

My husband and I decided to take on a home flooring project. We bought the recommended amount of glue to glue down our floors from the salesperson. We went to return two buckets of glue (worth over $ 500) because we did not need as much as recommended and this store refused to take the glue back. They said that we missed our 30 day period. We asked for store credit instead because we were going to get more products from them and they still refused leaving us to take our business elsewhere.

We placed an order for prefinished handscraped midnight birch flooring for nearly $ 8,000 on 5÷23÷2014. We recently found out that we were expecting so thought we had enough time to order the flooring and put it down before the baby comes at the end of November.
Although at the time of placing the order we were told it was on backorder for about a month, so we’d get it at the end of June. Still plenty of time, so we thought and went along with placing the order. Then it went like this:
⁷⁄₁ — called the store — was told No new info
⁸¹⁄₇ — called the store — was told ‘maybe middle of september’
⁹⁄₁₃ — called the store — promised a call back with a more realistic timeline
⁹⁄₁₈ — had to call the store ourselves since no one ever called back — was told potentially in the store early November
¹¹⁄₄ — called the store — they stated it should be in the distribution center by end of week, promised another call back with more info
¹¹⁄₆ — called the store — should be on the next shipment to the store.
¹¹⁄₁₅ — we were able to finally pick up the flooring…
Baby due…11/21… THANKS LUMBER LIQUIDATORS! Really needed this extra stress now in my life.
If they’d have straight up told us back in May it would take this long for the shipment to come in, there’s NO WAY we’d have placed the order. They kept leading us on, sitting on our $ 800 deposit for months upon months.
The other issue… not ONCE did they make any of the calls to us on their own. WE had the be the ones to follow up each and every month because they didnt even have the decency to give us proper customer service.
Even at the pickup day, you’d think they’d have apologized for the delay. Nope. Nothing. Nada.
Ask me if we will EVER use them again, or refer them to anyone. About to write a letter to their CEO and all the higher ups, to congratulate them for their wonderful business practices and customer service.
Oh yeah… and only upon opening the boxes at home did we notice, the pieces for the stairs (whatever those are called), seem to be a completely different color and was made elsewhere vs the flooring. Nice. Very Nice. Real quality work Lumber Liquidators.

Service was a little slow because of only 2 employees, but once we were helped the employee was very friendly and knowledgable, and gave us great advice on the product and how to install wood floors.

Had a great experience here. I purchased all new hardwood bamboo flooring and did a self install. Everything worked out well, and I even purchased the tools that they have on hand to get the job done. With the discounts and sale prices, it was all very affordable. The customer service was excellent. They are courteous and will listen to customers.
That said, when they ask you for your address, DO NOT GIVE THEM YOUR REAL ADDRESS. If you hand over your ID, THEY WILL TAKE THE INFORMATION WITHOUT ASKING. That is what happened to me. After they get your info, they will relentlessly snail-​mail-​bomb you. At least one mailer a week. When you call their 800 number to have your name/​address removed from the system, they agree to your request. A week or so later, you receive another snail-​mail ad and find that they left your name on the mailers and just add a single line that says «or current resident,» and the mailers don’t stop. That is an unscrupulous business practice to someone who values their privacy. Hence, they only get 3 stars from me, regardless of how great the experience was (it would have been a 5-​star review). I spent thousands of dollars here, and this is how they treat me?!? Their underhanded methods of obtaining your personal info for their advertising purposes is not acceptable… and why the hell do they need to mail bomb you with flooring ads anyways when you already did your floors?!?
I just called a second time to express my concerns and the operator told me that it is very hard to get your info removed from the system. That does not sound very promising. It means that they don’t stop. I’ll update this review later if the mailers actually do stop, but I have my doubts.

Save your hard earned money! Prices are too high for product (s) delivered! Bought the most expensive flooring, and had nothing but trouble with the fit while installing! Quality not there! All talk — no show! Just a fast turn around store!

I can’t even put a star in this store. I’m a novice when it comes to wood flooring. I only know what color what I like and basically that’s all I care about. I spend $ 14,000+ for all the materials I need. I trusted the person who dealt with ordering. I just point my finger to the wood I liked not knowing the name. I end up getting a wrong wood flooring. I will accept my fault of not double checking the name of the wood flooring. But their return and exchange policy is something that every costumer should pay attention with. Open boxes cannot return nor exchange and they insist that I if I do an exchange must be of equal value or higher prices which is not specified in the policy. Which of course I contested.
Please be careful in ordering and make sure to double check or might as well never buy anything is this store look somewhere else’s that has a sensible and costumer friendly return and exchange policy. Very disappointed and frustrated with this store. Something that I will never forget. I will just lived this to God that karma comes back 10 times fold and I hope they will get their share of bad karma.
Some company can’t just do an honest and clean business.

Horrible Costumer service! I had to go pick up my floors from Sacramento, because it would of took the five weeks to ship it from Sacramento. The installer ordered the correct number of stair noses, but lumber Liquidators did not give me the correct number of stair noses. then the day before the job was going to be done I was charged an extra $ 350 for the extra stair noses, which I had to pick up myself. Any other company that makes a mistake would of took that loss to satisfy the costumer. I would not recommend this company to anyone!

I had a great experience with Lumber Liquidators! Great customer service and excellent prices. We were in the market to replace some flooring in our home due to a leak from our dishwasher. Got a recommendation from a friend to check Lumber Liquidators for price and selection. I found the selection of flooring choices to be extensive for laminate and hardwood. Sales staff answered all of our questions and went so far as to check inventory in another store to meet the quantity we needed. Also, they have a network of contractors they recommend which worked out perfectly for us. Our floor is gorgeous and the price for materials and installation unbeatable!
Kudos to the staff of Lumber Liquidators in Livermore for going the extra mile!

We are out looking for flooring for our new home. We saw this place online, went over there. Helped us, he was very knowledgeable. We have a big dog and he wad very helpful and honest on the hardness of flooring.

Just bought some flooring from them. All I wanted was to purchase two boxes of flooring that they had in stock, but they absolutely refused to sell it to me without putting me on their mailing lists. Shady business practice.

Horrible place to buy Hardwood from.
Went to purchase flooring and was given the whole BS on why to buy this hardwood that was on clearence and how it was such a good deal. Was never told that the batch was defective. Called them once I found out that the wood was not of consistent height and a trip hazard and was given a ridiculous explanation of how they dont exchange clearance items. Going to small claims. DO NOT BUY FROM THE CLEARANCE SECTION — RIPOFF.