Sweet Sound Piano

** Update to the service. They took the step to reach out to me, and correct the fee and point out where the miss-​communication was. I appreciate this so much. So i’m updating my review to reflect the quality of service as if the financial issue did not happen. **
They do good work. But do not explain much upfront. I do not know if this is a communication problem on appointments or what. Jim nor his wife told me there was a $ 100 minimum fee. We had him come for two visits because of a broken key. I thought I was paying one price for the key repair which was $ 60. But it ended up being $ 100 after the pre-​pay of $ 30 plus $ 70 (100 minus 30 prepay) due to min fee. We were going to get a re-​tune. But I was not told the visit was predicated on that. We are waiting only because we are thinking of moving the piano which would impact tuning. Anyway good work, but misleading. We will not use again.

Jim came to our house and restored our much-​abused white baby grand piano to its original lovely dulcet tones in two quick visits. He has an amazing amount of knowledge about the inner works of the instrument, and taught us the how and why of keeping it in shape for the future. I would highly, highly recommend him for any service related to a piano, he knows more about them than any piano tuner or mover I have ever met. Service was efficient and of the highest quality.

We hired Sweet Sound Piano to move our Yamaha Baby Grand from Los Altos Hills to Palo Alto. They quoted us $ 275 on the phone. But when they arrived at the Los Altos Hills house, they claim there are 3 times as many steps as they were told, so it’ll cost us $ 500 instead or they will leave right away. After they arrived at our Palo Alto house, they reassembled our piano and tested out the piano right in front of us. And Jim pointed out the piano has very high echo without pressing down the echo pedal. He told us it was broken and it needed repair. I had doubts right then they were trying to max their earnings per trip by not assembling it correctly. He was going to charge me $ 650 for the «repair», I turned him down. On top of which, he tried to sell me Caster Cups for $ 45 ea. (I found similar once online for $ 9.99), dehumidifier system for $ 350. I turned down everything and paid him the $ 500.
Today, my son’s piano teacher recommended a piano technician friend to look at my piano’s echo problem. Sure enough, he told us the piano’s whole padel part was NOT ASSEMBLED correctly. He took no more than 5 min to reassemble the part, and charged us NOTHING because it was so easy to fix.
Now the piano is playing beautifully. You be the judge.

We used Sweet Sound to move our piano, and subsequently, repair and tune it. Moving price was very reasonable and done quickly, one time arrival, etc. No damage done to piano or house. The repairs were done quickly (piano guts gone for 5 days) and the tuning appointment was on time. Jim is clearly an expert– knows what needs to be done to get your piano in top shape. It wasn’t cheap, but I don’t have anything to compare it to. Jim also helped me out by recommending products to clean up the finish, and even repaired the broken knobs while he was out here. Great service, professionally run business– if only he could make us great piano players as well!

This company is GREAT! They moved an old upright piano for us… down a flight of stairs, then up a flight of stairs around a tight corner, and not a scratch on the walls, floors or the piano. These guys are pros. AND, if you need anything done to your piano, Jim is the guy. He was awesome. He made our old piano sound way better than I expected, and for a very reasonable price! Just a tip for those contemplating buying a used piano… in hind sight, I would have called Jim to evaluate the piano first, before buying and moving it. He clearly knows a ton about pianos, and can quickly evaluate whether the piano you are considering buying is worth it.

was very pleased with the service Sweet Sound Piano provided for moving an upright piano i recently purchased. I called on Wednesday and they were able to schedule the appointment for that saturday. Once settled in its new home, Jim tested out the piano (played a Journey song!) and gave me advice/​recommendations of what would need to be taken care of (i.e. moisture problems etc). very courteous and affordable. looking forward to working with them to get the services i need taken care of. :)

Sweet Sound Piano is professional, knowledgeable, speedy, and courteous. They returned my call promptly and scheduled an appointment, not a time window. They showed up on time and had very honest, practical recommendations for my piano. The work was done very well and promptly. My piano is now in great shape and most importantly, sounds amazing! Highly recommended!

If you need your piano tuned — Jim is the person to do it. If you need your piano cleaned — again, Jim is the one. I have a Baldwin grand piano and Jim Woffinden has tuned it, cleaned it, installed a de-​humidifier, and has recently restored my piano functionally as well as cosmetically. Jim and his wife are super people to work with. I highly recommend you all trying them for your next tuning — which should ideally be done every 6 months! Now we know.