Tommy Hilfiger

It my first time to write bad review at Unilocal, I would like give them 0 zero star!!! Rude employee and very bad service FOR EVERY CUSTOMERS!!! looks like everyone owe their money!!!8:30PM Ask them to help me find the size, and the lady never check in the back, just said no even without looking, AND told me only can by 5 polos per person. When i want to check, A lady came named «ARUCEEI» and told me I cannot buy bcuz she doubt I and another lady IS a Group!! Just we speak same language?! and ask her colleague donot sell to me! Their policy not say per group!!! If a Tours group came in the store, tommy policy only allow them to buy five? ?so funny!!! I WILL NEVER shop here again and I mean NEVER as a person who loves to shop and frequent this outlet I will bypass this store and I have recommend others not to shop there. I felt discriminated against/​and felt that she was a racist.

I was really disappointed today with the treatment that I rec’d from this store, I WILL NEVER shop here again and I mean NEVER as a person who loves to shop and frequent this outlet I will bypass this store and I have recommend others not to shop there. I felt discriminated against/​and felt that she was a racist. I returned birthday presents and felt like I was harassed by who brought them, where were they purchased etc. The lady was an older lady I felt no sense of help, or friendly-​ness. I have heard rumors of racist comments etc but I never fed into them until today when I had my own. I will hope they close down sooner than later

Rude employee and very bad service. Today, I was in the shop at 4pm. I saw the employees treat an Asian woman no good and the manager talk shit to people. I had to lay down the clothes I found and left immediately. You know I m not here for bad mood. So dirty!

I really enjoyed this store. Tommy Hilfiger has some great clothes and if this is one of your favorites, this store will not disappoint!
The Store:
This store has a good variety for both men and women. I loved all the button down shirt styles to choose from. So many patterns and colors (reds/​whites/​blues) — distinctively Tommy. They have a good selection of jeans, sweaters, jackets and a small selection of sportswear. They had great discounts which I took full advantage of.
The Staff:
The lady who checked me out was very nice. She even offered me an additional coupon (which she scanned) and it gave me at least another 15−20% off! That was awesome since I was already getting some great discounts to begin with. The rest of the staff was very helpful and courteous to me. Even the lady in charge of the fitting rooms was professional and pleasant.
Rating — Why only 4 stars?:
I really wanted a sweater that was on one of the mannequins in the store window but I couldn’t find it in the store itself. After asking what looked like the supervisor, he stated the sweater sold out during Christmas time. So, I asked him what size the sweater is on the mannequin. Knowing what I was alluding to, he immediately told me that they can’t sell those clothes. To which I replied, «why can’t you?» (It always makes me laugh when people say they «can’t» do something. Of course they can, they just choose not to). He said its «store policy» that the clothes on mannequins don’t get sold until they are officially taken down. This is why the review only gets 4 stars!
Bottom Line:
This store offers an exceptional selection of Tommy clothes and accessories. However, if you want something in the store window. don’t get too excited, they might not offer it inside.

Employees are very rude and racist. We will never go back there. I usually never review on Unilocal but i had to this time.

Very over-​priced. But worse, if you lose a receipt, on the return you’re raked over the coals. Not only that, the product codes are changing all the time on the same clothes, so you can easily mix up receipts, once again getting raked over the coals at the return counter. I’ll never shop there again.

Horrible racist people. They completely lied to us and treated us like scum. I would not shop here if your are Asian.

Love this place. Where I get all my polo shirts!!! Those of you who work with me and see what I wear everyday can attest to that.

Rude staff, disrespectful at the store, i wish there was MINUS 5 stars i would have given them for sure… those two Mohammad and Araceli are rude and needs to learn how to talk to their customers…

Agree with all previous reviews commenting on horrible customer service.
My mom inadvertently brushed her bag against one of the employees and was given a nasty loud ‘excuse you’.
Store policy is to limit only one person in a dressing room at a time, which is fine, but they offer no seating option for elderlies who are waiting outside, at least offer a chair!
The manager’s response is no better than her employees, which is no surprise given the overall poor customer service.
Will not return to this location.

They deserve –5 stars. The staff at this particular location is the worst retail staff I have ever seen in my life. So disrespectful… specifically the manager and general manager. who select those dumb people for management here. Arguing for a bag!!! You serious?? I did buy a shirt then I bought another and they want to put in the same bag I bought earlier while I was having two transactions because they were gifts for two different people. End up leaving all stuff on counter. Another 6 people also left putting there stuff on counter because of bad (wrost and dumbest ever) behavior of manager, general manger… Stay away from this location…
Tommy! You gotta change manager and general manager here… they are Dumb.

If I could give minus zero stars, I would. I LOVE the brand but this store in particular is horrible! Why? Costumer service…
I have worked in retail so I get that this job can get stressful even more in a high-​transit store, costumes as well can be rude. But that’s no excuse.
Employees here are disrespectful :/

Unilocal really need to develop ways to let customers give zero even negative stars. As mentioned by the other reviews, today I met an extremely rude sales. She charged us with the incorrect price. And when I pointed it out, she behaved in the way as if it was my own fault. Not only did she demanded us to line up again to wait for her summon, but also tore our shopping bag up and tossed it into the trash can, before I took my receipt out. Who she think she were? Queen of England? Lol such a tragedy that a girl who behaves so arrogantly is a sales in Livermore outlet in reality, though she tries to put herself on the throne for a thousand times.

This place outlet of Tommy Hilger sells defected and rejected pieces as it happened with me alot that the cloth I purchased got broken everytime after 2 to 3 washes. And once you go for return they decline because it is washed. But every time something goes wrong after first few washes and that is why they have this policy.

very bad customer service specially the manager Lauren was not treating professionally at all.

Extremely awful experience during my purchase in the store. Employees were really rude and racist. Never purchase here again.

Tommy Hilfiger’s niche is self described as «classic nouveau preppy collections with a distinctive modern take on retro style».
clothes resemble the leisure wear of college students: that preppy, polo shirt took. no formal wear nor shoes present.
clothes were in the 50 – 60 range, markdowns of 30. 40., and 50% were common thruout the store.
while the clothes wouldn’t be proper for me to wear. (unless i was a reborn college student), i can picture getting clothes as gifts here should i come across someone who fits this profile.
clothes on the pricier end.
friendly people here too.