Pritchard Heating & Air Conditioning

They performed a gas leak inspection of the boiler at my rental unit. Claimed they mailed me the report of the inspection 4 different times but I never got it. I called their office a dozen times to try and get a copy I needed to turn in to my city inspectors office. After waiting a nearly a month and never getting their report I asked them to email it to me and the lady claimed they had no more copies of the report. I had to pay another company to perform the same service. I left several messages for whom I was told was the owner but he never returned my calls. The customer service from this company is horrendous. They lack any type of organizational skills and can’t seem to complete simple tasks like sending a letter through the mail or even sending an email. Pritchard Wilson is the example of how NOT to treat customers. I wouldn’t trust this company with any job.

I had an issue with my blower fan cycling on and off when my AC was running. I contacted Pritchard’s because their sticker was on the furnace (i bought the house used about 8 months prior). They told me they worked with Heil furnaces and sent out a technician.
He arrived later that day, promptly and very friendly. He went into the basement and emerged rather quickly telling me how my Nest thermostat was to blame, and how he could easily call them and order a part and it would work just fine. I told him that i had had a Nest technician install the thermostat and he had assured me that the problem was the furnace, not the thermostat.
The Pritchard’s technician got very serious, and began to dispel to me and my wife about how if it was his furnace, he wouldn’t use it another minute, and so he had disconnected the electrical wiring inside. We became concerned about how our furnace could have depreciated so rapidly, when we had just had our house inspected several months prior and everything had checked out fine. He told us it was in severely bad shape, and laid out several furnace options that Pritchard’s just happened to sell, the cheapest of which was $ 3,000.
I told him that we needed to think about it and see if we could budget it, but in the meantime, what would we do if it got cold again (this was May in Michigan — you never know)? He told me he would come out and rewire it, but for a service fee of course. He then charged us $ 90 for the visit and never called Nest to see if he was right.
I called Nest a while later to troubleshoot the problem, and after they instructed me to try over a dozen wiring options, they told me that it was the Heil furnace that was causing the blower fan to cycle after all.
So he was wrong.
What else might he have been wrong about?
I had my furnace looked at by a professional, and he assured me that i had many years of life left in it, and then rewired it.
So he was not only wrong, he was intentionally wrong.
I would highly recommend that you never call this place, unless you want someone to lie to you to the tune of $ 3,000.