Lien Nguyen, OD – Modern Optometric Eyecare

Ive been coming here for years every visit is a good experience. I recently lost my glasses and i was in a extreme need of a new pair, Suzet was kind enough to let me know that they opened on Saturday since i really dont have a chance to come during the week. She was very helpful she kindly helped me pick out some very nice glasses that looked great on me props to her!

Dr. Nguyen and her staff were great! This is my 2^nd year coming to her office and have recommended my family, coworkers and even patients here too. Dr. Nguyen is very sweet and does a very thorough eye exam. She makes sure you are 100% comfortable with your new prescription and that you are happy with your new glasses. The office is very clean and they have a great selection of eyeglasses. They are open till 6:30pm and open on Saturdays too which is great for working people because they have available appointments after 5pm! Definitely will continue coming here and recommending Modern Eye Optometry to everyone too!

I have been a patient for the past 7 years at Dr. Nguyens office and I would never think about going to a different office! To start off the office is very clean and as soon as you walk in the staff is very polite and takes care of you immediately. Dr Nguyen does a phenomenal and very detailed exam and I have never had any problem with my prescription, in fact I never liked wearing glasses until Dr Nguyen prescribed me a comfortable prescription I could adapt to and the staff is also very helpful when I have to chose a new pair of eye glasses. Love this place and wouldn’t think of going somewhere else!

My family and I have been coming to this office since 2008 I believe. Dr. Ngyuen is a great doctor, and takes her time in examining our eyes, and I always feel welcomed when I go in for my yearly exam. She greets me and remembers me which is very comforting. Especially since not all doctors remember all of their patients. The staff is also friendly and helpful. I went in today because I broke my glasses, and since I will be out of town for the holidays I was not sure what I could do to get by the holidays without being blind. One of the girls that works in the front desk informed me about their in office lab. Since I use progressive lenses I was under the impression that it would take atleast two weeks for my glasses to be ready. Fortunetly they had my distance rx in stock so they were able to cut out my order within 20minutes. I was very impressed and grateful. I’m just glad that I was able to get my glasses today and will not be blind over the holidays!

my first experience here was not pleasant. One of the girls at the front desk was not much help. I felt as though I was getting nowhere with her. She didn’t seem to understanding anything I would say and seemed more concerned about her lunch time then customer service, her reply was always «that’s our lunch time» instead of saying we actual wouldn’t have any time available during those hours as we are out of the office. Every time I would ask her for an appointment time she would say it was lunch time, basically I just didn’t feel she was professional. She also lied when I called back to schedule another appointment about 20mins after being in the office, stating I said something that NEVER came out of my mouth, she said I said «I’m never coming back here again» (never once said that) she shredded my paperwork and I have a feeling why. I told her I was just upset because I was told it would not go over an hour and I’m on my lunch, and if she knew of any place that accept my insurance and could get the exam done in a more timely manner she then gave me the number and I called, however they were pretty booked and that is why I called back. I asked to speak with a manager once she started saying false information about me saying I was never coming back and was sooooo upset. The manager was a pleasure to deal with she gave great service and provided me with the option of faxing my paper work in and giving me a time that would work for me rather than just thinking about lunch now that’s customer service. Someone should extend a hand to the other girl up front on how to be more professional and work on her customer service skills. This comes as a concern as I’m a manager myself and always expect my employees to give great service to all. I also seen her faces during calls from other customers and making comments about them not professional

All I can say is that this office and it’s personnel and quality of service is horrendous. Six two hour appointments later, I ended up with an updated prescription for my eyeglasses that, when filled, I could barely see through and contacts that fell out of my eyes and I never could wear. The wait is horrendous and the quality of service even worse. I finally had to pay another eye doctor to do another eye exam to tell me how far off this Rx truly was. The new eye doctor suggested I take the glasses back with my new Rx and have them make me a pair for free. I did just that and they wouldn’t even hear of such a thing and tried to blame it all on the eye glass maker. They eyeglasses were made exactly to Dr. Nguyen’s Rx. I went here because she was a provider on my insurance. I could go on and on and on but all I can say is don’t even think about it.