Dibble Moving & Storage Inc

We used Dibble to make a move from Westchester to Lombard. The quote process was fairly simple and our move consisted of their holding our items for one night since we closed on our «sale» before we closed on our «buy.» The move went pretty smooth with 3 – 5 guys moving our stuff into the truck within about 5 hours. Unfortunately, we could not be at our new house when they moved in due to a death in the family so I had a family member standby to make sure that the move went smooth. Unfortunately, while re-​assembling the bed in our master bedroom, they broke both side rails on our bed. Although Dibble paid «Associated Claims» to repair the bed, it meant that we were without our bed for the first 3 weeks in our new house which is understandably disappointing. The price matched the quote pretty well, just a little bit over what we had anticipated.
So, moral of the story, they’re movers. They move stuff and occasionally accidents happen that result in damage to your property. It was disappointing that it happened to a piece of furniture that we use everyday but they made it right, even if it took three weeks between the mover and the «fixer.»

I had a great experience with this company. Randy, the owner did an on-​site quote, and was very clear about what would be the most economical way to move. Due to my delay in scheduling I had to store my belongings for 2 nights. I had 2 crews, Brian, Freddy, Earle and James for the first day and Brian, Professor, Earle and Otis the 2^nd day. They were punctual, professional, polite and they worked their tails off. Even with the storage charges and drive time they came in on budget.

We began searching for a mover at the very last minute. Dibble was the company that came the closest to the date that we wanted and was the cheapest. After booking them for a Tuesday, they called back to say they had a cancellation for the Friday (which is the day I really wanted).
Randy R, Joe R and Loddy arrived early!!! (I couldn’t believe it). They were very pleasant and worked extremely hard. They got the job done an hour earlier than I was quoted. They were also very helpful and made sure things were exactly where I wanted them.
We have moved 7 times in the last 18 years and I’ve never had a moving company do a job as quickly and correctly as this one.
Awesome job guys! Thank you!

I began searching for movers a couple of months before our big move, and began getting quotes about a month out. I contacted a total of 10 companies in the area. From everyone that I had requested quotes from, Dibble had the highest review ratings (you really do need to actually READ the ratings for all of these companies, folks, to weed out the fake or ridiculous reviews that some people post. Don’t just pay attention to the number of stars each company has — Just saying…), most responsive and friendly office staff contact, combined with the most competitive pricing for what we were looking to accomplish. Not a super complex move, but we did have two pick up locations, as well as one drop off location. On my first contact, I had reached Michelle via email — my preferred method of contact. I appreciate that Michelle was comfortable communicating with me via email for the majority of the contact that we had, but also that when necessary, she reached out via phone as well. I did everything from quoting to scheduling with Michelle, who is knowledgeable and very nice to deal with. She also called to confirm our move the day before, as promised.
Late in the night, the day before our move, I had emailed Michelle to let her know that we had a few additional items to add to our move. Understanding that this was obviously a last minute request on MY part, and not necessarily something that they would be able to accommodate, I wanted to give her a heads up, and also see if it was possible for Dibble to move these things for us. She called me when she got in the office in the morning, told me that the additional items were no issue at all, and even offered an extra crew member to assist in our move (to shorten the move time), which I appreciate.
Our three crew members, Brian, Loddy, and Freddy arrived on time and ready to go! I’m telling you, these three HAULED A$$, carefully at that. They made sure to apply floor protection where needed, and moved everything carefully. We had literally no damage to anything — walls, floors, or items. They also moved two insanely heavy dressers down a narrow 8 step stairway in my old house and up 17 steep stairs with no landing and a sharp turn at the top in our new home (again — NO DAMAGE). I was thoroughly impressed with their work ethic (there wasn’t a moment of rest for any of them), and ability to move all items with no issues, and no complaints. Brian, Loddy, and Freddy moved every item in a way that made it look feather light… Which I know for a fact they weren’t… We packed them after all. lol The guys were also very polite, and willing to joke around with my fiancé and I.
I would definitely not hesitate to recommend Dibble to family, friends, or strangers. Our experience was exceptional — Dibble made our move FLAWLESS, and with the stresses of searching for, buying, fixing up, and moving into a new home, that flawless move was soooooo very appreciated.
Thanks Dibble Moving!!!

Great move all round. On time start, friendly and cheerful crew. Everything went great and took less time than expected. Also, ended up paying less that the original estimate. I couldn’t be much happier with the total experience.

Everything Dibble wrote in their response was a lie! First of all they moved all of our stuff, including the things put in public storage in Carol Stream! Second, the third stage of the move was due to them reorganizing their warehouse and losing a third of our stuff. The only truth in their comment was that they indeed talked to my husband and not me. They would have gotten more of a piece of my mind if I called! Also they did pack things that were stored in their warehouse and in public storage. We knew boxes were missing because I had also numbered them!

We have moved 6 times over the past 8 years and have used large national moving companies as well small local ones. My experience with Dibble by far was the worse. Bad enough I felt compelled to write a Unilocal review. We used them for both moving and storage. The move itself was subpar. They brought in an extra guy for both moves into and out of storage to speed things up but I still ended up paying well over the estimate. A number of our furnitures have a bunch of scratches and dents and several boxes were squashed with some broken items. We also had several missing parts from the furniture they disassembled and a broken bookcase. If these weren’t enough, 2 of our dyson heaters went missing worth $ 800. I bought insurance but apparently since they didn’t pack it, they’re not liable for it so they reimbursed me for 20% of what they’re worth. I thought I was getting a good deal but I ended up paying more in the long run. Wish I would’ve gone with another company.

Loved Dibble! They ended up working faster than I was quoted which was a very nice surprise and saved me quite a bit of money. The crew I had was awesome. The only reason why I don’t give them 5 stars is because the crew left some of their lunch garbage in my garage. Personally, I don’t care because my husband I are very easy going people so we just cleaned it up and moved on, but I can imagine someone else not being too happy about this. We don’t have any plans to move ever again, but if we do, we will be using Dibble!

Dibble fair honest prompt professional. yes I recommend for all phases packing short moves long moves house to house and in and out of storage space so can’t say enough good things about them!!’

I would not hesitate to use Dibble movers again. They are a honest and reliable company. This was the second time I used them to move and they were on time, courteous, and very professional. Matt, the Professor, and Laddy made the move stress free.

They did do their job, although it was a little uncomfortable. They threw cigarette butts on my lawn and were very aggressive, but strong.

Unprofessional and careless. They do not stand behind their work.
We hired Dibble to do a local move, within DG. We bought $ 4K in additional insurance to cover any potential damage and I pointed out two specific antique pieces to the movers and suggested that they take care. Both pieces were damaged during the move (one significantly) and we had significant issues and expense trying to get resolution.
The movers destroyed a 100-​year old family heirloom oak table, damaged an antique pine hutch, and broke a custom-​framed picture. When I contacted Dibble with an inventory of the damage, they said that they would contact their wood guy to handle the repairs. Given the extent of the damage, the importance of the piece and the lack of care that they took with my stuff in the first place, I informed them that it was my preference to source the vendor that would handle the antique repairs, and respectfully asked that they cover the expense. I put the work out for bid to a vendor I have used in the past, sent them the pictures attached, and received a quote for approximately $ 2k (depending on the level of damage). At that point, Dibble said that the amount estimated to fix the table exceeded the deductible on their insurance, and that I would have to file an independent claim with a separate company.
Considering the fact that I paid for $ 4k in supplemental insurance, I was confused why I now had to file a separate claim with a separate company. I respectfully asked Dibble to please take care of the damage that they caused to the property, and even offered to stay out of the process (they could negotiate directly with my vendor). Randy said since it exceeded his deductible, that he has referred it to his insurance company, that they would be contacting me directly to handle the claim, and that he was now «out of the process.» Again, I expressed that my strong preference is to deal directly with them… since they broke the table… and to not have to deal with another third party. He declined to assist.
After a long, protracted back-​and-​forth with the insurance company, where I had to schedule an estimator to come out, take days from work, field multiple phone calls and emails, they offered a check for $ 765 to fix the table. Considering the only quote I had was for more than double that amount, I reached out to Dibble to, again, help resolve the issue and get the table repaired to our satisfaction. Dibble refused to answer my calls and informed me via email that the insurance company would be handling it. The insurance company sent a check and letter and said that they consider the manner closed.
At this point, I was forced to engage an attorney to help bring resolution to the issue. I contacted two additional furniture restoration companies to validate my original quote and scheduled an on-​site inspection by Dibble’s own preferred vendor. The lowest quote received was $ 1,100 by the preferred vendor (still well in excess of what was received by the insurance company).
After 3+ months of standing to eat our meals, countless phone calls and emails to attempt to resolve the issue with no success, we had the table fixed at our own expense. We have been unsuccessful in attempting to collect the difference between the inadequate insurance settlement ($ 765) and the out-​of-​pocket expense to fix the table ($ 1,100). Dibble has refused to answer calls or emails and has failed to respond to my attorney.
Buyers beware.
Separately, he team that Dibble sent to handle the move was extremely loud and crude. They were frequently vulgar, sometimes in front of my young children, smoking and throwing their butts in my landscaping by my front door. Before any of the above issues with the table transpired, I would not have been able to recommend them based on their level of service.

On time, efficient, fair not inexpensive, but fair .I will use them every time .I’m a stager /​designer, so it’s very important for me to satisfy my client and get their cherished items moved safely and efficiently –for the best price. And they did exactly that…

This was the fastest move ever! Rob, Kevin and Brian were amazing and I would definitely use Dibble again!
I was moving to my own place so I didn’t have too0 much stuff, just a one bedroom worth of stuff, a futon and some chairs. But I was moving from a 2 floor walk up to a 4 floor walk up with snow and ice everywhere, so I agreed with their estimate that it would take closer to 4 hours and would cost more than $ 400.
I had a morning move and they said that they would arrive between 8:30 and 9:30. I had some things i still had to pack so my family and i thought we would have time to finish packing. They came at 8:30! They needed a closer spot for the truck so i moved my car and they were able to have easier access. They brought boxes and helped up box things up that still needed to be pack. They moved all the heavy things. no complaints. They moved me out in less than an hour.
The new building was a little harder since they couldn’t get as close as the other building. They started started right away! They barely took a break and moved me in and hour and a half!
It was awesome.

went thru several days of back & forth negotiation with them as to pricing & why their rates changed daily yet once agreed they said their schedule
did not allow for them to do the job at date/​time required; perhaps their way of blowing smoke up the wazoo then blowing off the prospect client

These guys are awesome! On a day when absolutely everything could (and probably SHOULD) have gone wrong… Super Bowl Sunday snowpocalyps, 2/1/15…our move was flawless! 100% of the credit for our successful move goes to the guys on our team, Brian, Brian and Freddy. Can’t say enough about their work ethic, their cheerful demeanor, their attention to detail, and their speed! Words cannot express my gratitude and praise for the wonderful experience we had with this organization.
Thank you!

We used Dibble Moving and Storage for part of our move to Florida 4 years ago and recently for the Chicago portion of our move back from Tampa, Florida. We are really pleased with this company and we will be using them again for our next move.
Our move-​in was reasonably complicated because we had two semi-​trailers containing a combination of 36 linear feet, packed floor to ceiling, dropped at my wife’s mother’s house in Woodridge, where most of our furniture and boxes were put in basement storage, one bedroom’s furniture moved in to the main level and some items put in the garage. The remaining furniture, including one bedroom, family room, laundry room, garage items and a number of boxes were moved to another residence in Downers Grove.
The crew of five guys arrived on time, got right to work and were very efficient. The –2 degree weather and several inches of snow on the ground didn’t faze these guys at all. They were very polite and good natured. Due to the multiple locations it was pretty complicated; items were going in every direction. They transferred stuff as needed from the semi-​trailers to their own moving trucks.
Once the crew arrived at the final residence, they first covered the carpet and hard wood floors and went right to work unloading their trucks. They took great care with our furniture and household items, some oversized and some very heavy. This is a split level home, so there were four levels to put our things and the stairs were tight. When our refrigerator would not fit down the basement stairs, they quickly removed the doors, moved it downstairs and reinstalled the doors.
They actually finished the 6 hour move in 5 ½ hours, saving us some money. We had a small issue with a few items being put in storage instead of the residence, so I brought it to the attention of Randy Dibble, who rectified the issue immediately and to our full satisfaction.

If you use this service — BUY INSURANCE! Be sure to opt for it if offered and ask for it if not.
I used Dibble for a move in 2013. When the fellas showed up, there were three of them so I thought that the move would go quick. They started off well, even though 2 of them were injured. Movers are a tough breed of people as they deal with banging fingers, arms etc. so I knew they would be able to handle the small amount of things that I had. When moving my couch from the second floor, I mentioned to the movers that the team that delivered the couch had pushed it up and over the railing to the second floor landing. No fuss, no muss. So the fellas discussed it and tried that method. They dropped the couch onto the railing and broke the arm of the couch. «No Sweat!» I thought. «It’s only material, personal property!» I thought!
Then the accusations started. The mover alleged that I «forced» them to drop the couch over the railing as to using the stairs. Untrue. I called the office and they seemed to be supportive and said they would make an assessment of the damage and determine the course of action. The reason for the two stars on this review is that the owners of the company did repair the couch at their expense as when I was quoted, I wasn’t offered insurance. The removal of the remainder of the stars was the customer service after the breaking of the couch and the subsequent repairs. I was told they would reach out to me. Never once did they call in MONTH it took to repair the couch (I had to go out and buy a new one as a temporary so I had SOMETHING to sit on in my new apartment). I had to call them for status updates and it was always «It’s underway, we’ll call you.»
Once the couch was finally repaired, I had the couch delivered to my place. The repair work was shotty at best and the two gents that brought the couch thought that they had left some of the cushions at the warehouse. There were three wrapped in with the couch and they had the audacity to ask if they could deliver the remainder the Monday after as the office was closed! I called the office yet again and asked if I could just come and get the cushions and was told by the owner (or manager, can’t quite recall) that the office was closed and he was on his way home. I’d have to wait until Monday as they repaired the couch in «good faith.» This is where they lost the other star. I was willing to drive to THEIR warehouse to rectify THEIR error and got no support whatsoever. Luckily, the movers found the remaining cushions in a box on the truck. The lack of concern for the customer from the owner and/​or manager was astounding.
If you’re still tempted to use the service, please heed my warning to purchase insurance to avoid the «good faith» repairs as my experience was a nightmare.

I would not recommend. Without notice, sent two trucks when we only needed one! This cost us more due to movers wasting about 45 minutes switching two partially loaded trucks around, when only one was needed. Sent extra guys-​without prior notification. A few movers got angry at one another and didn’t seem to know how to disassemble and reassemble some items-​more time wasted. Did poor job of protecting our hardwood floors with numerous scratches discovered. Smoking issues. Not what we expected at all. Unprofessional

I can tell you that I have used a lot of moving companies. I have moved 4 times in the past 5 years and 10 times overall. Plus I used movers for my mother and son. So 12!
Dibble is the best I have ever used. At first I was not comfortable when they arrived. They were over confident and did not listen to my concerns about different furniture. They told me that they have 30 years experience and know what they are doing. Well, they proved themselves to be right! Fast, no damage, professional, below quoted cost. I could not be happier with their service. I have used big and small movers and these guys out performed them all! Way to go Dibble! Also, they moved us out one day and kept our stuff on the truck for two days then moved us in. Very resonable cost and just overall fantastic! I will only use them from now on! Great job!!!