Firestone Complete Auto Care

I brought my fleet 2012 Chevy Van here, and they are currently swamped. The service manager Hans is a very professional and efficient person. Everyone is taken care of promptly, respectfully, and he has been very honest about lead times for service. He treats his staff just as good as the customers from what I’ve seen, while still pushing then for efficiency, which is a lost art that he seems to have mastered. I recommend this location for service without question!

I’m reading the bad reviews and can’t believe it, they where from a while ago so maybe the staff has changed. I’ve taken my trucks here numerous times and have excellent service. Robert and his techs are amazing! Yes, at times it may take a while for the work to get done but if you want a 30 minute oil change take it to jiffy lube, if you want it done right, take it here. I’ve worked in this business and customers need to remember they aren’t the only ones getting work done. It’s their job to recommend work, if your brake pads are bad, it’s normal to suggest rotors and calipers, it will save you money in the long run to have the work done all at once. And btw, I’m a woman, they have NEVER tried to pull one over on me. I love this place and I won’t go anywhere else!!!

Brought my car in for a tire rotation, an oil change, and a free brake inspection. It took almost 4 hours to get everything done!
After 3 hours, I was given a call and was told that my car would be done in half an hour. I went by a half hour later, and they still had not finished the oil change. The clerk (nice guy) showed me some things that he recommended I service, which was about the only plus with this first experience here.
Unfortunately, I don’t think I’ll be coming back. Under-​staffed and just really slow service.

An update to my post. Although this will not change what happened, Firestone has been very responsive to my complaint. The regional manager and I spoke, he assures me they have reviewed policies and procedures, identified the defects and will work on improvement of the service.
That’s all I can really ask for.

Adam and everyone here always take excellent care of «my baby». They always make sure that I get the coupon price and the best price for any service that I need. Way cheaper than the dealership and more convenient, too. They do an exellent job and the time estimate that they give me is always spot on. I would not hesitate to recommend them to a friend.

I had an appointment for a brake inspection.
The technician called to inform me that I needed an entire brake job. Front and back pads, rotors and a new caliper. The cost was ridiculous… When I told them I would take the car somewhere else for a 2^nd opinion they initially said ok. A few minutes later I received a call back to tell me that they misquoted me on the price for new rotors and that they would actually be $ 99 each vs. $ 165.
I refused the service took the car to Packey Webb Ford and was informed that my front brakes were absolutely fine and that I possibility had another 10−15K miles of wear available. My back brakes did need to be repaired but there was no need for the caliper as Firestone had insisted. The savings of going to the dealer was over $ 500.
I don’t know if they were trying to take advantage of me because I was a woman or if they are just plain idiots who do not know what they are doing. I believe it’s a combination of both. I would advise anyone to beware if soliciting service from this shop. I now understand why Firestone will never lose their reputation of bad service. They definitely will never see me again!!!

Let me start by saying I LOATHE auto shops that take advantage of women. This is one of those places that relishes in this form of scumbaggery. My GF went in to have a squeaky noise in her brakes fixed. These turds pulled the old «in addition to new pads, you’ll need new rotars, new callipers, blah blah blah — and that’ll be $ 1,100+ dollars.» We hastily retrieved the car and brought it to Charley’s Auto in Villa Park and addressed the problem for UNDER $ 200! This place is permanently dead to us. Stay away!!!

Tire losing air pressure; dark, rainy, and cold, and nothing is else is open. Firestone to the rescue!!! We came in with a tire that was leaking air due to a puncture and Adam was very professional and knowledgeable and agreed to fix the tire in as little amount of time as possible. The technicians and mechanics did a quick and thorough job of fixing the tire and they were very friendly and professional. I can’t thank the staff at this Firestone enough for friendly service and great work fixing my tire.

When the company vehicle required quickie maintenance, I was told to call Firestone (at an alternate location) and get the thing in. Well, I did; and sadly they were not accommodating whatsoever.
Having rolled by this Firestone a few times I thought I would give them a try. Though busy and almost closing time, the service tech not only was helpful, but the guys stayed an extra few to get me on the road again.
I appreciated not having to return; and what a difference in treatment. Though it was a simple oil change, lube, filter, tire rotation, they not only get great marks from me, but they were personable too.
Nice to see that even a local spot, new or not, isn’t always ruled by the clock. Thanks guys!

I needed a new muffler and valve cover so I was shopping around for a good price and I stopped in. I figured since they were new I might get a good deal. Boy was I wrong! First of all they wouldn’t let me go in and watch them inspect the car (which I have found that any reputable shop will let you look at it with them) after they looked at it for about 10 min they let me come in and showed me what they found.
They said I needed the whole exhaust system which included the catalitic converter, which is an expensive part. Well my estimate for the exhaust and the valve cover was over $ 1,200, Then they also told me that I was going to need a full set of tires by Spring… Since I was in there after March 20 it was already Spring, and I have plenty of tread on my tires… They aren’t brand new but I most certainly didn’t need new ones! It’s a shame because I read a review from someone who sang the praises of Firestone I feel sorry for people who aren’t knowledgeable about cars in the least who get sucked in to these kind of repair places!
I then took it to Murphy’s Auto Repair at 16 W Roosevelt Rd. Lombard. (they used to be Meineke but are now an independent shop) They are a great shop! I took my car there when it needed brakes and they only fix what needs to be fixed as they did with my exhaust system. Mary who is the wife of the mechanic new as much about what needed to be done as her husband. And they let me look at the system with them and explained what needed to be done and how they would be able to fix it for alot less money than a new system They were able to find a part of the exhaust system that only one parts store carries and were able to weld it on instead of having to replace the whole system Well my bill was a whopping $ 512.more than half of what Firestone quoted me.
I know who will be my shop for the rest of my life!!! Murphy’s Auto Repair!!!

I stopped by because I needed an oil change…
As I walked in, at the front counter there where two employees chatting and did not even stop to greet me.
As I wandered lost looking for assistance a man came called out «Can I help you?» from the side entrance. The man had a frown and he was not helpful or friendly at all. I asked him a couple of questions about the fee and the oil they use. He was bothered by the questions as he sighed when answering, He was also RUDE and SARCASTIC. You would think they would want to have your business being that they are new and all and need it.
Needless to say, I said my thank yous and left within reasonable time.
*A place with bad costumer service is a negative in my book. Sorry. *
Hope you have a better experience and better assistance!
And like the previous post mentions if you do decide to go review the website before your visit.

Went into this newly opened store around 7:30 on a Monday night. Even though they close at 8pm, the Service Manager was very helpful in getting my battery tested and ultimately replaced. This store is brand new so it is much nicer than the old Yorktown location. I suggest checking the Firestone website for coupons. There are often good coupons but they won’t volunteer them up unless you tell them. I saved $ 20 on my battery with an online coupon.