Shari R Jurgensen OD

Less than two weeks after signing up for the full coverage, give-​me-​everything-​you-​got plan through my husband’s employer, I had a patient decide it would be a fine time to rip my glasses off my face. The frames didn’t quite make it but it was nothing that some super glue and duct couldn’t fix, at least until I could get in to the nearest provider for a current exam and a script.
This was the closest place to my home listed on the insurers (VSP) website so I called and made my appointment with the first available, Dr. Kevin Harte. The receptionists were quick in checking me in and a tech called me back to do pre-​appointment testing before I saw the doctor. I waited another 8 minutes before I was called into an examination room. They had a relatively up-​to-​date selection of periodicals in the waiting room and lots of lighting.
Long story short, Dr. Kevin is fantastic! I’ve been to a few optometrists in my day and generally prefer ophthalmologists as I feel more comfortable seeing a medical doctor, especially given my history. But he was super knowledgeable, encouraged questions, asked lots of questions about my personal and family history and was just a total rock star. He gave me my prescription and told me I could browse the office’s selection of frames or take my script elsewhere. I, of course, already knew I could go anywhere I wanted but I liked that he put the option out there versus other providers that try to push, push, push their products on you.
I decided to take a look at the frame selection they had available — admittedly, the super-​glued and medi-​taped pair of spectacles I was currently sporting may or may not have factored into that decision. Most of their selection is made up of fancy pants name brands that are all $ 200 plus and my insurance only covered $ 125 for frames but I did end up finding some on sale for $ 115. They told it would be 10 – 14 days before the glasses arrived but one week later, I had the them in my hands. I would recommend to anyone looking for a friendly, local place to get an eye exam, especially if it’s from Dr. Kevin!

So, um, yeah…
Two weeks after this incident and there is a message on my voicemail. Despite the fact that I questioned the charges that supposedly were my responsibility and despite the assurance that they did indeed bill my insurance correctly and I did in fact owe them the amount they charged me, guess what? OF COURSE THEY DIDN’T BILL THE INSURANCE CORRECTLY AND OF COURSE I DIDN’T REALLY OWE WHAT THEY CHARGED ME. They overcharged me over $ 60! While I appreciate the admission and the eventual refund back to my credit card, this only proves what I posted in my previous review: their billing practices suck and they don’t know what the heck they’re doing.
Trust and respect are big things in the medical profession. I have absolutely NO trust in this office and NO respect for Dr Shari after the way she treated me.
But hey, Dr Kevin still rocks.

When I first moved to Lombard in 1993, I picked (the late) Dr. Ray Jurgensen at random out of the phone book — remember the phone book? — and I was not disappointed. My husband and I have been coming to this office ever since.
We now see Dr. Shari Jurgensen who has the same professional warmth as her father. She is always patient and personable and positive. She takes time to answer questions and to educate. She does not push unnecessary products or procedures. I always feel Dr. Shari wants the most comfortable solution for my vision and lifestyle and she lets me try many products before committing to one.
The office has been modernized and expanded since our first visit. While the selection of frames is smaller than in chain stores, Jurgensen & Associates has expanded and updated the styles offered. I have an especially difficult challenge finding frames that fit because most adult glasses are too wide in the temple for my face. Children’s glasses are more narrow, but they look like, well, children’s glasses. Jurgensen & Associates now has a line of frames for people like me and for ‘tweens’. They are the best fitting, best looking frames I’ve had yet. I find the prices to be competitive too.
The staff here are also patient. They have worked with me through complicated insurance issues and overly complex rebates.
I cannot recommend Dr. Shari and Jurgensen & Associates more highly.

I’ve been coming to Dr. Tish for several years now. She is always on time for her appointments and takes the time to explain all the tests and results thoroughly. I keep coming back because I like Dr. Tish.
I’m only giving 3 stars because of the office. I believe their selection of glasses is quite weak. Yesterday I found only 1 pair in the whole place that I liked. Also, the prices are rather expensive, even after they take off all the «discounts». Maybe they have to charge so much because there were no less than 4 people working behind the counter, but I was the only customer there. Weird.
There’s also the special parking space in the lot for Dr. Jurgensen with a sign that says you’ll basically be prosecuted if you park there. Wow. Ok.